Spirit Airlines

This is the e-mail I sent to airline:
My name is Karla Realpe and I am e-mailing you in big dissapointment after many issues I have experienced with your "airline". It is true that your prices are a little less than other airlines BUT I have found that the headache is not at all worth it, and at the end it costs same or more than other Airlines. Last year flying to Costa Rica, I tried to pre-check my bags online and the service online was "down", so I printed a page as proof that I could not do it so I could get the same rate at the airport which is just fair. They still charged me the regular amount that is charged at the airport which is double. Many times flying locally experienced delays not announced til last minute, that not counting the rude people that you have now attending the flights. Today as I was trying to check the 2 bags my dad was bringing with him, AGAIN the website would not let me. So I call and after holding for a long time they just tell me that there is a restriction to 1 piece of luggage and there is nothing they can do. This is, not giving the customers any notice, so what I need to do now is pay some type of baggage tranportation to bring the 2nd piece to another country. This is sad and unbelievable! What happens to people that get to the airport with 2 pieces of luggage? There is nothing you can do as I was told. You do not even offer an option! My family and me will never use your service or recommend it to anyone. After all you get what you pay for, cheap ticket, cheap service. Thanks for your time. I truly hope I get some king of response to this.