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I recently booked a ticket from Chennai to Delhi on 6th September 2023. But, sadly I had to encounter the worst experience with Spicejet, where I was denied onboarding on a mere request of writing only 2 words on the excess baggage receipt - "Laptop Bag" after payment of the excess baggage charges for the laptop bag that I was carrying. Such conduct from Spicejet is very unprofessional and dissatisfactory. When a customer pays the ticket price, he owns the right to travel through the flight and taking away this right is illegal in all terms. I can not understand if there is a policy of spicejet to charge amounts for a laptop bag, what made the team cancel my onboarding on the request of adding these 2 words - "Laptop Bag" on the excess baggage charge payment receipt.
To my utmost surprise, when I raised this with Spicejet's escalation points, they are saying that I have only refused to travel and they did not deny onboarding. This is completely false, as any sensible person can vouch for it - if I would have to refuse travel I would not have even paid the excess baggage charges in the first instance. This is a pure betrayal from spicejet. Atleast, they should have the guts to accept what they did.
I then also went to google to check on the reviews of Spicejet where I found that many customers faced the similar issue where they were denied onboarding by Spicejet staff and then Spicejet later took their steps back to say they did not deny the onboarding.
Because of them I was left helpless but to book another flight late in that day. I had to reach Delhi urgently but because of Spicejet staff, this was unduly delayed. They have even refused to refund the ticket price.
Hoping for a justice!
