India - 122016
I have booked a flight ticket from
Rajahmundry to Bangalore on 19/04/2015 they have just informed me very simply that your flight is cancelled and just to call to customer care for any reference.but when we call to customer care they have charged huge sum of amount on call that too without any confirmation and even without customer satisfaction and they people have not provided any other source.They have made me trouble and Please take necessary actions. This is not the first time I'm travelling sir you can even check with my Name Rohit Jain for the current journey my PNR-EERHFB.Please sort this problem with as soon as possible.
Rescheduling of flights by you which was booked for January 2015 and February 2015 vide PNR no.G78 SGJ, PNR SBJVGN and PNR NO.A8M7PT
I have made an agreement with you to fly in spice jet airlines and booked the following tickets which now after rescheduling the flights by you are not suitable to me as I can not take the onwards flight in spice jet to Amritsar because the arrival in Delhi from Kolkata is much later as the flight from Delhi to Amritsar leaves much earlier. The detail of booking and re scheduling is given here below;-
1. PNR G78 SGJ BOOKED THREE TICKETS IN THE NAME OF NARESH TUTEJA ASHA TUTEJA AND MEGHA KHANNA ON 30.09.2014 for travel on 30th Jan 2015 by SPICE JET FLIGHT SG 105 LEAVING KOLKATA AT 3.10 PM AND REACHING DELHI AT 5.30 PM. I ALSO BOOKED TWO TICKETS ON 2.9.2014 VIDE PNR- SBJVGN FOR Naresh Tuteja and Asha Tuteja from Delhi to Amritsar for 7 PM vide flight no. SG 2515. Now the flight to Amritsar can not be taken as your flight will leave much earlier from Delhi to Amritsar as compared to flight reaching Delhi to Kolkata. You have not informed me about the change in my schedule of my tickets and now I suggest and request you that I may be booked for 31st January 2015 from Delhi to Amritsar vide flight no SG-2515 Leaving Delhi 2.30 pm . The tickets are in the name of NARESH TUTEJA AND ASHA TUTEJA which were issued by you vide PNR NO. SBJVGN for 30th Jan2015 leaving at 7 pm
You are requested to issue the tickets under the revised schedule so that I can take the flights accordingly. The matter is very urgent and the action may please be taken at the earliest our email id is [protected]@pcmehrandco.com
dear sir I booked a ticket through spicejet on 19th july from mmaldives to delhi.
as I was leaving the country for good . I clearly issued the boarding pass from the counter of spicejet, as I reached to the immigration they said you need the letter from immigation from maldives . they didn't permitt me to go . and I was stucked as I was
going for good, now unable to go, problem where to stay. I requested spicejet office to cancel my ticket or change it to another day, but they didn't . i feel if any passanger
unable to fly, then they should adjust the tickt with some penality, y all money wasted these spicejet office of maldives loting the passangers in such way . ridiculous?
spice jet reschedule my up and dn flight so, my all, up- word journey disturbed.
who is responsible for such irresponsible behavior.?
i have booked my ticketing in 72days in advance.now, i am in such a bad shape, if i go for re booking i have to pay 3time more com-pair to my original booking.
i feel i am cheated by airline, they have planed to make money in such a way that all passenger leave their seat and vacant their booking,
air line asking for cancellation charge too.
pl help me to get compensation
i am seeking help to get return ticket as per original schedule. so, i can maintain my schedule of My connecting journey to Delhi-Ahmedabad.
my Pnr No is : VB2PEL
booked on 12th march, 2012.
I boarded a spicejet flight from Bagdogra to Delhi on 9/11/11 - SG885. My first issue was the ground staff at Bagdogra who told me i couldn't have my choice of seating as the flight was via guwahati. I tried to explain 5 times that it is a direct flight but I finally gave up. Secondly, upon reaching home in Delhi, I noticed that the handle of my samsonite suitcase was broken. In the years that I have had it and the numerous flights I have taken it has never ever broken. up till now. I stay fifteen minutes from the airport. I called spicejet and informed them. And they told me they would lodge a complaint. The reply I got was that I should have made a complaint at the airport itself and it is now not applicable for reimbursement. My suitcase handle is at the side of the luggage and it flips inside. It does not stick out so it isn't visible till you try to drag it. Secondly, since it goes inside it doesn't break easily either until spicejet got its hands on it. It is so sad to see that customers of spicejet are treated so poorly. And how this mistreatment gets translated onto your poor luggage. At all airports most people tend to pick their luggage and leave asap, I have never inspected my luggage because most airlines do not damage your suitcase. I assumed that Spicejet would realise the rationality of this. But as I have noticed, this is not so with spicejet.
Spicejet reminds me of deccan airlines and the bad services it used to render. Hopefully someone decides to buy over this airline too and improve it. With the numerous budget airlines in the market now, I hope spicejet realises that people do not show loyalty for airlines. The only thing that differentiates airlines nowdays is not the price anymore, it is how people are treated. I for one, will definately avoid all dealings with spicejet. I hope people reading this who do travel especially on spicejet to check their luggage properly before leaving the airport. Because this company does not care about you or your luggage, just your money.
I have booked two tickets (PNR –A3MPEN) from Srinagar to Hyderabad by Spicejet on 05/03/2011, the Scheduled Departure of the Flight SG 239 is 07:50 PM from Delhi to Hyderabad, but the SG 239 was departed at 09:45 PM and reached Hyderabad at 00:00 on 06/03/2011 because of the delay I could not attend the Important Meeting at Vijayawada. On 06/03/2011.and also paid an amount of Rs.35/ per Km from AIR port to RTC Bus stand and I missed the reserved Bus of Vijayawada and also forced to stay at Hyderabad. . Because of the Flight SG239 I got a great loss.I request that the compensation may be given accordingly.
P.Lakshmana Kumar babu
I have booked a return ticket on SpiceJet with Booking Reference Reservation Number : T8R1EL
Mumbai to Delhi SG 136 Feb 11, 2011
Delhi to Mumbai SG 109 Feb 21, 2011
On Feb 20th I wanted to cancel Delhi to Mumbai SG 109 and called up the customer service but they refused to cancel on the ground that it is a return ticket and second leg of the journey can't be cancelled because I have already completed first leg of journey. Customer service flatly refused to refund or issue a credit voucher, not even for the UDF of Delhi Airport.
This condition is nowhere mentioned on the ticket printout. This is clearly a cheating on behalf of SpiceJet.
With this email i would like to bring to your kind attention the misbehaviour
done by your staff member with the Passengers and His Holiness Sant Shri
The referred incident occured on flight SG913 from Jaipur to Ahmedabad which was
delayed by 3.50 Hrs due to some technical snag.
His Holiness Sant Shri Asaramji Bapu was also travelling in the same flight
along with other passengers. Due to the technical glitch there was a delay in
departure of the flight. For 3.50 Hrs Passengers were stranded within the
aircraft without water or food and neither passengers were being given any
Estimated time of departure. This led to unrest amongst passengers.
Sant Shri tried to calm down the passengers. However limits were crossed when
the Pilot of the said flight came out of the cockpit and misbehaved with His
Holiness. He said objectionable words to the saint and insulted him. When people
protested against the pilot's behaviour, he went back into the cockpit.
This is your company primary responsibility to take care of passengers in the
event of flights getting delayed and provide them with basic neccessities like
water and food. Above all, such incidents of misbehaviour are not something
expected out of reputed Airlines like yours.
We condemn the incident and demand an investigation into the matter and suitable
disciplinary action taken against the erring pilot. Also an apology should be
extended to His Holiness Sant Shri Asaramji Bapu as soon as possible. His
Holiness, Shri Bapuji is a respected Saint of India and is followed by millions
across the world. This Incident has deeply hurt their followers. I on behalf
millions of followers of Bapuji request you to take suitable action and extend
an apology to the revered saint.
Expecting a timely action from your end.
Thanks and Regards
Copy of email sent to the CEO of Spicejet Airlines on the series of incident on flight SG103 Delhi to Mumbai on 2nd June 2010
I am sending this mail to you and simultaneously copying The Honourable Minister for Civil Aviation Shri Praful Patel; Secretary, MOCA; important functionaries in the DGCA; important business groups; alumni mail lists; digital and print media; friends and relations. Your company must be exposed and held responsible for sacrificing safety for profit so soon after the worst aviation accident in Indian history at Mangalore.
Your airline today seriously compromised on flight safety and made it personal for me as my family is on this flight SG 103 Delhi to Mumbai on the 2nd June 2010. To make sure you believe the seriousness of this mail and don’t dismiss it as a crank mail my complete contact address is below, I am also happy to share the booking reference with any agency which wishes to enquire into this. Also the flight will soon land in Mumbai and I am sure the passengers who were eye-witnesses have their own to add to this.
This is not about the fact that a flight which was supposed to depart at 12:15 hours is still sitting on the tarmac at 16:45 hours as I write this or the fact that this delay was caused by “technical snags” in the aircraft (as told by your ground staff). That is a dismal thing to say the least and another matter all together
This is about basic aviation safety.
I am sure you will see the uproar later today on TV, and social media sites as photos and videos get uploaded on how Spicejet created a first in aviation history by boarding about 20 extra passengers on flight SG 103. In fact I am told by my wife who is on this flight, as I write this, that even after de-boarding several passengers the flight is about to leave by making small children who are NOT infants and who bought and should have been allotted separate seats in the plane; to sit in their parents laps without the mandatory seatbelts.
Shame on you sir and your employees for running a “banana” airlines giving India and its hard working people a bad name.
I look forward to the Ministry of Civil Aviation instituting a full fledged enquiry against your airline for violating basic flight safety norms !
Please look in this urgently.
I booked a ticket from Delhi to Hyderabad for the 28th of oct 2009 FROM CLEARTRIP.
TRIP ID-[protected] FOR SPICEJET, 237.
Later i preponed my tickets TO 26th of Oct 2009 from through Spicejet customer care.
Later due to some emergency i need to cancel my trip.
My tickets were cancelled and the refund was also made.
BUT PLEASE NOTE, NOT THE TOTAL REFUND.
The refund amount which was given to me was as per the 1st booking.
When i changed my booking for 26th oct, then the ticket price had increased and i paid the extra increased amount along with 750 rs for rescheduling.
I have yet not recieved the extra amount.
I called up multiple times to the customer care but each time they promised me to call back and settle down the issue.
PLEASE LOOK INTO THIS URGENTLY.
Please note i am as if now out of country, so ypu can drop me a mail for the same.
6 months before i received a call from Spicejet- customer care, bangalore office. They said you are selected as a privilage customer in a lucky draw, so we will going to issue Cr Card for you with joint venture with SBI. (related to my last travel with them) Then they ask my personal details and promise me to send a person to collect my ID proof for issue the card. Till now nobody comes for that. ( They called twice & did the same thing). I hv sent a enquiry mail to the airlines, but no reply.
I had booked return flt tkt from Mumbai-Hyderabad-Mumbai in the first week of Jan. After reaching Hyderabad, I recd an urgent call from my employer and had to travel abroad from Hyderabad.
I cancelled my return ticket Hyderabad-Mumbai (PNR-YP14BE, 2 adults and one infant, 04th Jan morning flt) through internet (Spice Jet website). I recd a confirmation stating status of ticket as refund pending and showing refund amount. As I was sure that ticket has got cancelled and after returning I wated to rebook another ticket in Spice Jet and asked company to adjust refund amount in my new booking - Spice Jet is simply refusing saying that my ticket was not cancelled and they will not refud the money. Despite trying to contact their customer care, they have been very rude and not willing to help and co-operate.
I had sent them scanned copy of confirmation which I got after cancelling the ticket adn also tkt booking copy. Cancellation confirmation clearly shows refund amount and pending status. Spice Jet has simply said that cancellation process was not completed and they will not refund money or credit same for another booking.
This is very disgusting and unhelpful attitude of this airline and I feel to protect customers interest this airline should be made to realise that they need a more reasonable approach while dealing with customers grievanes to customers faith alive in them.
This is a very sad experience I had with Spice Jet and would recommend airline passengers to avoid Spice Jet as far as possible
Please suggest how to make Spice Jet undrstand customers troubles.
SPICEJET, a no frills airline eat up travel agents money in following way:
1] Take deposit from Travel agents and make their Web Log- In ID non- functional and compel travel agent to book with their call center and charge them a call center service fee of INR 50 per sector per passenger.
2] No one can know about senior management and can not approach senior management for any issue and no one from lower posts would revert to public.
3] Call center people will keep on hold to the clients and customers for hours and days and weeks and months and years.
4] They have a perfect way to fraud public.
SPICEJET MANAGEMENT NEEDS TO COME FORWARD AND TAKE SOME ACTION AGAINST THEIR CORRUPT SALES STAFF AS THEY OBTAIN COMMISSION FROM FEW CONSOLIDATORS AND AVOID DIRECT CUSTOMERS AND CLIENTS.
My wife traveled by the Spicejet flight SG 504 (PNR #UFKKEA) on 29.05.2008 from Bangalore to Delhi. On arrival at Delhi airport, much to our consternation, we found that one piece of luggage - a Black Strolley (brand name: Forecast) with contents worth Rs 18000/- was missing. After lodging a complaint (CR/19056/2008), we proceeded to our tourist destination which was the very next day. After returning to Delhi, we found out that we have been issued a cheque for a paltry (or should i say 'princely') sum of Rs 3000/- for the same! We have no clue regarding the luggage but we don't intend to take it lying down.
I bought 3 spice jet tickets on the net Bangalore delhi bangalore.
At the time of purchase I was offered what I thought was a very useful domestic travel insurance covering much dreaded oft occurring events of travel on these budget airlines like ,Trip Interruption,Trip Cancellation,Baggage Loss-Checked,Flight Delay,Common Carrier Delay,etc(http://www.spicejet.com/tata_aig_productdescription.asp) in collaboration (collusion?) with TATA AIG .
Spice did not transport us as scheduled on Bangalore to Delhi for their own operational reasons.
The best they gave us was "Credit" refund for that and a credit shell for the return journey, though they had received the entire amount as cash. I tried recovering the amounts confident ( totally misplaced as it turns out to be) that the Great name and reputation TATA AIG
would refund the amounts under Trip Interruption,Trip Cancellation. Since September through umpteen emails to all levels at both spice and Tata.
Now come the worms out of the internet woods- as exclusions in the 27 page 190 kb policy wordings which no one checks when the product description is so attractive-.
The email link to domestic travel insurance at Tata has demised, You guessed right, they have not paid. Worse odds than Las vegas roulette tables.
No one would have bought this touched the policy with a barge pole but for the TATA name in the policy.
BEWARE even the great TATA reputation is no guarantee of fair play or justice.
We Indians are deeply Sorry that even youTATAs had to eventually succumb to these little rackets to make little money-?Rs.385/-to be exact and sacrifice your reputation?
I had to cancel a ticket with Spice jet which resulted in Rs 10000 sitting in the account with Spicejet. When I tried to book another ticket using this amount, they asked me for Rs 2400 more than the fare available online for the same ticket saying that thats the way their system works!
I was told that I could only use my refund amount by booking over the phone (some thing that one is not made aware while purchasing the ticket). The phone rate was Rs 400 more than the online rate available at the same time!! Over 6 tickets (3 each way) I would end up paying 2400 extra.
Repeated complaints to the customer service has yielded no resolution as the agents have no authority to resolve any complain. So, I can kiss Rs 10000 goodbye. Or shell out extra money to fly spicejet... not worth the pain they have given me.
Bad decision to book with them. Will suggest everyone to be very careful while flying with Spicejet if they don't want to be cheated of their hard earned money.
Surprise! Surprise!! Spicejet is planning to expand their inflight service by selling odomos to passengers.
Do not beleive this! I have the first hand experience. Story goes like this:
On Apr 27, I used SG 529 Spicejet flight for my way to Bombay. I already agree with you that they are best in:
1. Messed up counters.
2. At the rate at which their system goes down.
3. Untrained and unprofessional ground staff
4. Consistently running delayed flights no matter where you are boarding from.
As this was not enough and they added one more achievement to their name - Unhygenic, untidy and badly smelling cabins, which have now become apt for breeding of mosquitoes.
When I boarded the above mentioned flight the first thing that literally cought my eye (made a physical contact with my eyeball) was this maleria mosquito Anopheles gambiae. I was shocked to see it there but I did not know then that there were surprises for me in store. As I moved further inside the flight more and more mosquitoes could easily be seen and also I could see a live example of how untrained their inflight crew are. The cabin was smelling bad as if the flight has just returned from Kandhar (The IA IC 814 story, remember). It was like sailing over nallah in a boat with that smell and those mosquitoes sharing the flight. I just wanted to immediately return out of that flight but could not help as I had to reach Bombay urgently. When I complained about this to stewardess she said she could not do anything.
So, what do you think, what will be Spicejets strategy when they have resident mosquitoes in their flights?
I think the kind of consideration they have been showing for their customers they will definitely not leave customers in this discomfort. They will go ahead and strive to serve customers better. I bet. And, they will start *selling ODOMOS* in flights. Just see, I am sure they will sell odomos with just 25/- over and above MRP. Spicejet directly beleives in this philosophy: "customer is the king". And, indirectly believes in this philosophy: "Being a king, customer has money to spend. customer is flying with us, so customer is an idiot. just give them the opportunity to spend and they will spend".
Being a lowcost airlines should it be allowed to compromise on basic hygenic and comfort needs of customer? what do you think? For me there is only one answer to it.
There are other low cost airlines as well but this I have never seen with anyone.
In order to keep my expenses on travelling down I used low cost airlines for many a times, needless to say that I had used Spicejet earlier also on good number of occassions but I never had a good service from them and when I saw good reviews here on mouthshut about Spicejet, I was surprised.
I hope this review helps.
This was in the month of December, 2006 from Mumbai airport, we were at the airport 35 minutes before the flight Departure, however were not allowed to board the flight, saying that we are already late. Whereas, it was a business trip and we were supposed to attend an event on that particular night. After constant requests as well, we were not given any kind of compensation, credit note or any kind of help from Spicejet. Due to which we end up traveling by Jet Airways, which was of relief to us.