Spicejet — Cheating customers for refund
I had to cancel a ticket with Spice jet which resulted in Rs 10000 sitting in the account with Spicejet. When I tried to book another ticket using this amount, they asked me for Rs 2400 more than the fare available online for the same ticket saying that thats the way their system works!
I was told that I could only use my refund amount by booking over the phone (some thing that one is not made aware while purchasing the ticket). The phone rate was Rs 400 more than the online rate available at the same time!! Over 6 tickets (3 each way) I would end up paying 2400 extra.
Repeated complaints to the customer service has yielded no resolution as the agents have no authority to resolve any complain. So, I can kiss Rs 10000 goodbye. Or shell out extra money to fly spicejet... not worth the pain they have given me.
Bad decision to book with them. Will suggest everyone to be very careful while flying with Spicejet if they don't want to be cheated of their hard earned money.