SpiceJet

I bought 3 spice jet tickets on the net Bangalore delhi bangalore.
At the time of purchase I was offered what I thought was a very useful domestic travel insurance covering much dreaded oft occurring events of travel on these budget airlines like ,Trip Interruption,Trip Cancellation,Baggage Loss-Checked,Flight Delay,Common Carrier Delay,etc(http://www.spicejet.com/tata_aig_productdescription.asp) in collaboration (collusion?) with TATA AIG .

Spice did not transport us as scheduled on Bangalore to Delhi for their own operational reasons.
The best they gave us was "Credit" refund for that and a credit shell for the return journey, though they had received the entire amount as cash. I tried recovering the amounts confident ( totally misplaced as it turns out to be) that the Great name and reputation TATA AIG
would refund the amounts under Trip Interruption,Trip Cancellation. Since September through umpteen emails to all levels at both spice and Tata.
Now come the worms out of the internet woods- as exclusions in the 27 page 190 kb policy wordings which no one checks when the product description is so attractive-.
The email link to domestic travel insurance at Tata has demised, You guessed right, they have not paid. Worse odds than Las vegas roulette tables.
No one would have bought this touched the policy with a barge pole but for the TATA name in the policy.

BEWARE even the great TATA reputation is no guarantee of fair play or justice.

We Indians are deeply Sorry that even youTATAs had to eventually succumb to these little rackets to make little money-?Rs.385/-to be exact and sacrifice your reputation?

Surprise! Surprise! Spicejet is planning to expand their inflight service by selling odomos to passengers.

Do not beleive this! I have the first hand experience. Story goes like this:

On Apr 27, I used SG 529 Spicejet flight for my way to Bombay. I already agree with you that they are best in:

1. Messed up counters.
2. At the rate at which their system goes down.
3. Untrained and unprofessional ground staff
4. Consistently running delayed flights no matter where you are boarding from.

As this was not enough and they added one more achievement to their name - Unhygenic, untidy and badly smelling cabins, which have now become apt for breeding of mosquitoes.

When I boarded the above mentioned flight the first thing that literally cought my eye (made a physical contact with my eyeball) was this maleria mosquito Anopheles gambiae. I was shocked to see it there but I did not know then that there were surprises for me in store. As I moved further inside the flight more and more mosquitoes could easily be seen and also I could see a live example of how untrained their inflight crew are. The cabin was smelling bad as if the flight has just returned from Kandhar (The IA IC 814 story, remember). It was like sailing over nallah in a boat with that smell and those mosquitoes sharing the flight. I just wanted to immediately return out of that flight but could not help as I had to reach Bombay urgently. When I complained about this to stewardess she said she could not do anything.

So, what do you think, what will be Spicejets strategy when they have resident mosquitoes in their flights?

I think the kind of consideration they have been showing for their customers they will definitely not leave customers in this discomfort. They will go ahead and strive to serve customers better. I bet. And, they will start *selling ODOMOS* in flights. Just see, I am sure they will sell odomos with just 25/- over and above MRP. Spicejet directly beleives in this philosophy: "customer is the king". And, indirectly believes in this philosophy: "Being a king, customer has money to spend. customer is flying with us, so customer is an idiot. just give them the opportunity to spend and they will spend".

Being a lowcost airlines should it be allowed to compromise on basic hygenic and comfort needs of customer? what do you think? For me there is only one answer to it.

There are other low cost airlines as well but this I have never seen with anyone.

In order to keep my expenses on travelling down I used low cost airlines for many a times, needless to say that I had used Spicejet earlier also on good number of occassions but I never had a good service from them and when I saw good reviews here on mouthshut about Spicejet, I was surprised.

I hope this review helps.

This was in the month of December, 2006 from Mumbai airport, we were at the airport 35 minutes before the flight Departure, however were not allowed to board the flight, saying that we are already late. Whereas, it was a business trip and we were supposed to attend an event on that particular night. After constant requests as well, we were not given any kind of compensation, credit note or any kind of help from Spicejet. Due to which we end up traveling by Jet Airways, which was of relief to us.