Speedway

I am not sure when the date of the incident was I do know it was in June of 2018. I went to the cafe to order some food I got 3 hot subs and 2 large fries and 4 donuts, I get home with my food only to find out that the subs are cold like they was in a fridge and the french fries where still frozen and the donuts where so hard that I could have broke a tooth trying to eat it. I have brought my problems to the customer service department and I was told it would get sent to the district manager and that I would receive a call from them with in 2 to 4 days well here it is over a month later and still no call from anyone. I have called and talked to them again and all I get is they will send it up again same bs. The last 2 times I have called I was told we can't make them call you and the case was closed. Well how can you close a case of horrible food when they never took care of the problem. Then I finally call the store and talk to a Jessica who claims she is the GM and when I tell her what my problem is all she can say is we already replaced an order like that and I said well maybe you need to make edible food and then she tells me well what can I do to fix it and I tell her to give me my money back because I do not trust them with food now and she said do you have your receipt and I told her yes and then she said well we are not going to issue a refund on it as far as she is concerned it was a closed case and her name was jessica and I could call the 800 number again and then she said bye and hung up. Well everything and everyone I have spoken with has been very unprofessional and I am sick and tired of having to call to find out why no one has called me back about the issue and how they can close a case that has not been resolved. So I am on here now requesting someone to call me back and get this issue resolved for real with the customer who made it. I would like a full refund at this point because no one has done there job to respond to my issue not even once, if they would have reached out to me about it over a month ago when I made the complaint then I would have accepted them replacing the food, but now it is to far gone for that and I will not ever go to a speedway again for anything and I will make sure every chance I get I put it on social media and shout it out everyday to boycott them until something is done, even the phone call I keep being told I will receive. I hope your company goes out of business due to the fact you don't care about your customers.

I work for speedway store #7814. My manager took me off the schedule and gave another employee my days without letting me know ahead of time. Once he let me know he put those days down as sick and I have no more sick days. I'm just trying to get my days back and he still has not changed the schedule back to my original days. This is a new manager and I have been working for Speedway since January, I never had this problem with my old manager.

In Brooklyn, NY around 12pm I went to the Speedway on 18th and Coney Island avenue. The woman at the register was stocking items while I waited at the window patiently for almost 5 minutes. I gave her $10 and said regular gas then proceeded to pump gas into my car. Immediately she started yelling and waving to me when I started pumping the gas. I didn't have my glasses with me at the moment so I thought she was talking to another customer. When she finally got my attention she asked how much I had put in so I held up my fingers to indicate $10. She then started screaming again and I went to the window. She said she had accidentally pressed $15 for the gas pump and it was then I realized the gas pump said $11.52 ( most people don't look at the amount unless they are using a card). She then asked me for the rest of the money which I did not have on me and I offered to bring it later so she won't get in trouble. I asked her who's fault this was and she went on a tamper tantrum. She started cursing and insulting me in front of another customer, who had no idea of what was going on. I simply got in my car and left. Will not be going to a Speedway unless its a life or death situation.

Employee who name is John works at the speedway on Harn Blvd and hasn't been asking people for their ID when purchasing Tabacco products from the store. I asked him why and he said "Because I remember them" but I forgot my ID once and had to walk all the way back home to get my ID just to buy a black and mild mind you I go to this store DAILY and my child's father purchased a pack of cigarettes and he did not ask for his ID I don't think this is fair and I know it's against employees policy

7/9/2018

I just left the Speedway location on the corner of Oklahoma and Howell in Milwaukee Wi. I am so irritated right now. As I was paying for my purchase the manager who was checking me out pulled out her phone and it seemed as though she was trying to take pictures as I put in my debit pin. This happened at approximately 9:27 pm. I noticed yhis manager is new and with her the store has began to go down hill. Coffee is rarely made and usually of the 5 coffee selections available only 1 or 2 are available. I will be talking to an attorney Tomorrow regarding this incident. No employee should have there phone out near the register and especially not be using it as someone is paying. It's even more rediculous that this employee was managment. She appears to be under the influence Everytime im there. I don't know her name but I know she is filling in while the regular manager is out sick. Something needs to be done.

in the Murfreesboro rd speedway in Lebanon Tennessee there are cashiers sitting behind the checkout theres people that are relatives that sit around the store as well as park to ride the vehicles are junk wrecked sometimes theres no cashier there always smoking they even sell drugs that they aquire from a public figure for the Lebanon police including meth the donuts need to go in the trash but they give them all waway at the end of expirement

At 4:40 pm, Tuesday, July 3rd, I went to the Speedway at 3202 Daniels Road, Winter Garden, FL to fill up my tank. As I have had many problems with my credit card number being stolen from outside card readers, I always go inside to prepay. Today I sent my 12 year old daughter into the store to prepay (she has done this often with no problems). He ran my card and handed her a receipt that clearly showed that the card had been charged as it gave an authorization code. My daughter came back outside and handed me the receipt, but the gas pump was not turned on. We waited another 5 minutes and then I sent her back in to let him know that the pump had not been turned on. When she went up to the counter he threw the receipt at her and said he needed to charge the card again. She came back outside with a new receipt that showed $0.00. I then proceeded to go into the store myself as I did not understand the problem. I waited patiently in line behind 3 other customers. When I approached the counter, Michael immediately yelled at me that I had the receipt. I tried to explain that my card had been charged but the pump never turned on. He just kept yelling that the 2nd receipt was the one that mattered. He failed to explain why the pump was never turned on and refused to even listen to me. Michael then refused to speak any further with me regarding the issue and yelled to customers behind me that he would take them now. I told him that I was not leaving without my gas. He continued to yell at me and tell me that he was "done with me". I told him that I wanted to speak with a manager. Someone came over (a girl) to try to assist me and he yelled at her that she was not to help me. She then backed away from the counter. Finally, Christine came over to the counter and I began to try to explain the situation, but while I tried to speak to her, Michael continued to yell at me and interrupt me while I was speaking to Christine. Eventually, I was able to explain the problem to Christine and she informed me that my card had been refunded and that I must have hit the wrong button outside. I explained that I had not touched anything...the pump was never turned on. She simply said that she did not know as she had not been the one to ring me up the first time around. While I understand this, and appreciate her calmly explaining the problem to me, it didn't really explain why the pump had not been turned on by Michael and why he supposedly had refunded my card. She did charge my card again and I was able to get my gas. At the end of my transaction, I asked Christina to give me the number to speak to someone about Michael's behavior and he continued to yell at me and demanded my name so that he could complain about me. I again told him that I was going to report him for his actions and pointed out to him that he was continuing to argue and yell at me in front of the others in the store, for no reason. He yelled back at me that I was the one arguing with him...REALLY!?

But honestly, I have nearly 19, 000 points as I go frequently to Speedway and this kind of rudeness and belligerence is not acceptable. I am a teacher and also have worked in retail for many years and can tell you that it is NEVER acceptable to yell at your customers, refuse them service simply for questioning a transaction, and treat them this rudely. This was by far the worst experience I have EVER had at a gas station.

I was recently at the speedway in Lexington Kentucky, on Richmond road, waiting in line when I overheard the cashier speaking to the woman in front of me. "Middle eastern [censored]". Being middle eastern, I took much offense to this and simply, couldn't understand how an employee could use such volatile language with a customer and especially right in front of someone from that ethnic group. I was very displeased and offended by the cashiers comment. This shouldn't be something a company should take lightly. I work at a job where I have to talk with customers all day, and not once have I ever heard a coworker or any other employee say something so rude and disrespectful.

I went to simply put some air in my tire recently and the card machine on it would continuously say it was authorizing my purchase. It then said my purchase was cancelled and proceeded to not do anything. I gave up on it after a few tries, then went to check my bank account and it charged me anyways! Is there any way someone could help me get my money back that I wasn't even supposed to be charged?

Pam had an attitude she snapped at me in front of other customers and my family. The time was 2:30 on july 1st, 2018 @ the location in Muskegon, michigan on Henry and Broadway, would not let me scan my speedway card after she asked if I had one as I was getting it out. I went there to buy a 44oz pop, slushy a speedy stuffer and a tornado. Just because an employee is having a bad day does not mean they can take it out on a customer. It's very uncalled for...

I was in the speedway in cheboygan michigan on june 30th. I was trying to pump gas the pump would not turn on. I usually pump my gas and pay for my other purchases on one charge. When it didn't work I went I the store and asked why the pump was not turned on. The manager got all up in my face was rude and belligerent saying that I had 7, 000 dollars in drive offs in six months! On top of this she had a couple of her guy friends in there getting up in my face as well. Standing in the parking lot bragging to each other about how they told me while the other customers are standing there waiting for service! This is no way to talk to a customer that gives a store around 4, 000 a year in business. I drive around 400 to 500 miles a day in my work truck, my wife fills up 3 times a week and I fill up my pickup once a week and I always went out of my way to give speedway my business. We used to enjoy every morning breakfast sandwiches and coffee with other purchases. Now we will never go to your speedway stores for business ever I will drive 20 miles out of my way for a gallon of gas and that goes for my whole family in cheboygan mi thats 32 lost customers a year you do the math!

I went into speedway at 0530 on Sunday July 1st 2018 to get a water. Despite the state of disarray in the store and overall uncleanliness of the floors and drink area, when I brought up the fact that they could clean a little with the downtime they had through the night I was menacingly told off by the manager. When she was through giving me the business and I was trying to retort I was revoked all privaleges to purchase anything in the store. I matched her nastiness with equal slander and vulgarity. I don't know why she was so angry or provoked me to be as equally angry but the situation should never have unfolded the way it did.

I was at Speedway in Garfield hts Ohio 44125 on Saturday 6-30-18 2:28 pm est it was 1 Cashier 3 other workers in the store no one else opened a line the store lost at least 5 customer due to the line going out the door and employees and a manager not caring and did not open another register, there was about 7-8 ppl in line. My contact email is [protected]@gmail.com, Thank You very much

You have a woman that work in this location that is rude. I do not have her name, but she is the only one that wears a hooded sweat shirt under her work shirt. With the hood on at times. she is always on her phone or has people hanging out in that store and when you talk to her she always talks to you like she is right. Well this last time in there and it will be my last time when I was walking out the door with my child she said and " [censored] you [censored] go somewhere els. well now I will my child does not need to hear this nor do I!

I love in Boone NC . i was in the Speedway in Perkinsville yesterday. The hotdog cheese chili machine was broke. Mike the manager took it apart & threw the VERY HOT concrete slab thats inside the panel in my hands. It burned me. I have several witnesses that saw this. Hes a very rude & inconsiderate manager & has also been seen yelling @ employees. I now have a burn mark on both hands. This was stupid & wrong for him to do this.

6/21/18 around 420pm gave reward slip to cashier to get 10 cent off gallon. She scan it and then immediately crumple it up. Told me i didnt have that reward. I try to explain she said no. I ask for manager (kendra) and was told it wont matter. Kendra came to talk to me. She also had a very poor customer service approach. Told me cashier behavior was ok and she would discuss later. Then still was not helpful with reward. I was very shocked by their way of interact with customers

Being rude. Didnt speak, just came out and said it's too hot. The only thing I wanted was a verification letter. She shut the door in my face as we were walking into the building. Telling me that I don't need to come to the store, go somewhere else. Just being unprofessional as a manager as soon as I tried to speak with her, she has an instant attitude. Not talking with me professionally. Cursing while customers are in the the store. Not showing respect because she has an attitude.

I went to speedway on 306 in mentor Ohio and as soon as I walk in the temperature went from hot (90 outside) to hotter (92 inside + the heat generated from the food) The only person working there is an asthmatic Woman mid 60s with no air conditioning or fan...we then left and put a door stopper for her to get some air and when we came back to try to buy a fan for her (However it's 7:15 on Sunday) and it's still the same amount of heat inside. Corporate is closed and her manager is not there

Hello speedway, I wanna make a serious complaint about your manager Lola. Every time I'm in there she is making rude and disrespectful comment about her employees and the customers. I didn't know it was speedway policy to rant about your insignificant problems to your customers. I expect something to be done immediately. Also I will be calling customer service as soon as possible. Her attitude and demeanor is appalling. Please contact me for any questions. I will stand by and watch a general manager disrespect others.