Spectrum.com review: Internet

Spectrum refuses to close my account, keeps billing me & adding late fees. Their equipment was sent back to them 10.14.25 via Fed Ex.
I am legally DEAF. So I did their live chat October 5, 2025. Spectrum told me the account would be closed October 26 due to non-payment. No, I've already signed up for T-Mobile, that is $10/month vs. $100/month with Spectrum. They refused to cancel my services. I am the customer. And they refused to cancel. They told me I had to call them, even tho I am legally Deaf.
On 10.10.25 at 4:23 PM, I called Spectrum 5 times because I could not understand their prerecorded messages. Finally got a CSR on the phone. She told me the same thing as the Chat employee. That my account would be closed on 10.26 due to non-payment.
I said No, I wanted it closed NOW, equipment is being FedEx'ed back. I didn't want to be billed yet again, which would be a THIRD BILL by Spectrum. She assured me I would not be billed a THIRD time, that they would just remove that bill. Surprise, Surprise. Not only did Spectrum add that third bill, they also added late fees.
On 10.13.25 I shipped their Spectrum Return Kit, they received it back the next day on 10.14.25. So like others, they have their equipment back yet are still billing me, plus Late Fees.
I have now paid $208.95 for period ending Service from Sep 11 - Oct 10.
I am not paying for another month at $108.95 beginning on 10.11 since I contacted Spectrum on 10.5 & 10.10, which was the last day of that billing period, where Spectrum assured me I would NOT be billed, then billed me anyway, plus late fees.
They have also called my phone line for Deaf customers over 60 times.
I want my account closed.
They can erase the BS $108.95 that the Spectum CSR told me would not even be charged.
Supposedly Spectrum records their calls, they can go back and listen to this conversation.
Stop calling my phone.
Close this account immediately.
Bonus-they enrolled me in Paperless Billing. I have UNchecked that box 3 times, but each time I look, it's checked again.
I haven't received an actual bill from Spectrum in over a year.