Sparktec Motorsports reviews and complaints
False Advertising
I wanted to share my experience with SparkTec Motorsports, an aftermarket parts vendor with an online presence and an Ebay presence. I believe they are based in California, and getting the word out on poor customer service and falsely advertising products is important to me.
They advertise Ground Control Coilovers on their Ebay store for $359.10. The following is from their original posting for a 99-05 miata. They've since changed THIS specific ad, but you'll find the same verbiage on all their coilover postings.
Springs: We are pleased to announce that Eibach has chosen Ground Control as the west coast distributor for their ERS (Eibach Race Spring) line of springs. All of our ride height adjustable kits now exclusively feature Eibach springs. All racing and street/show spring rates are available. All Eibach springs offer a lifetime warranty against spring rate change and sagging.
After contacting the vendor to ask how I can purchase these with the race springs I want, I was told "We only have the stock spring rates right now." In their ad, they also state that all products are guaranteed to be in stock and ready to ship, or they will pay the buyer $25.00.
You may notice that the verbiage of their product description is identical to that of the Ground Control website, excluding the in-stock portion. They are also less expensive that Ground Control, so I was excited to do business with them. They have repeatedly refused to sell me what they listed, including stating that I didn't read the ad several times. I've asked several times "How do I order these with a 700 lbs front and a 400 lbs rear spring, and James Kang has stated repeatedly that the ad does not state this. I can only guess that English is not his native language. After many frustrating days requesting that they honor the price, he has refused.
I have documented my conversations as well as filed a complaint with the BBB for false advertising, but thought I'd help the community out.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fed up with Sparktec Motorsports, dont order from them!
I ordered a part last week and chose the 2nd day air delivery from UPS(which was an extra $60). It has been over 5 days and have gotten no response from the company. They took their phone number off their website (hmmm). And their contact us page says they reply to emails promptly (hmmm). I have emailed them like 10 ten times to find out when they are going to ship and i get no response. I called my credit card company to cancel and they said they couldnt for some reason. I am fed up with Sparktec Motorsports, dont order from them!
The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible company that does not honor refunds
Had to file a complaint with Better Business Bureau in California
Horrible experience with them purchased a race chip from then on eBay and it was for the wrong motor generation and almost caused severe damage to my car. Printed a shipping label to return package then returned through USPS and they claim they only received a box full of newspapers. They also then gave me a refund at 50% of my purchase price. There's no reason to give anyone a refund of any amount if they sent you a box full of paper. Stay away from this company they are a joke and they are trying to cheap people anyway they can
Sparktec has been good with me. Been ordering tons of stuff for my EJ20 wrx for months now. Tell tell me the ETA ahead of time. No problems. Best price for pick up at their location. Not sure what everyone elses problems are. I bet majority are ordering wrong parts for their car(s). Read their return policy, and how to contact them. Plain and simple. Do your homework. If troubled, contact them and ask them as they will and have provided the best service ever.
bought an obx lsd...did not fit...sent back...two months later no refund...440.00$ gone...im upset, any one wanna file a class action?
@nomadic: what exactly happened in your situation? you should file a BBB report that way he gets a bad rep.
They are rubbish, been calling, emailing and they are ignoring the fact that they need to refund $369...AVOID!
have you tried emailing them at info@sparktecmotorsports.com. What exactly happened? wat did you buy? give details about your situation. if its really been over a year, try filing a BBB report.
i also orderd an obx lsd from them. the guys name is danny wong. any way it broke and he said for me to send it back to have the warranty redemmed. i never saw it again. i also tried to have it sent directly to obx, due to mr. wongs SLOW communication, but the didnt let me. he told me he sent it to obx, but they say they have no record of recieving it. i will never order from obx or sparktec again. if you cant handle ur business, deal with customers, either start hiring employees or close your business. no excuese for what i went through. i am out over 500 dollars because of this man and obx.
It says plain as day in their website that they are a small mom and pop shop... It is common sense that you would email, not call (cause it says to email or use AIM on their site) and confirm that they have the parts in stock before you order it... COMMON SENSE!
That is what I did... Emailed them and WAITED for a response to CONFIRM my parts were in stock... Once they emailed me back and said YES it is in stock... I ordered it... They Shipped it in 2 business days, and it showed up on time! all the way from Cali to Miami.
People dont understand that in a small business it sometimes takes a little longer to get you stuff because they need to order it from their distributor. My suggestion, do some leg work yourself, be patient and stop blaming everyone for your mistake of not reading their contact page... It says it plain as day!
I'm having issues with them fullfilling an order for me as well! I'll never do bussiness with them again! I suggest others take note to the warnings and purchase from someone else!
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I have emailed them as well as they do have the item in stock on what they advertise. You are asking for customer spring rates; their auctions do not state that they have customer spring rates available, and it would have to be ordered. Perhaps, you should learn to read and ask clear questions.
We all see their banner that they will forfeit $25.00 if they do not have it in stock. The item I needed; they had it in stock with free shipping. No complaints here.