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CB Airlines and Air Travel Southwest Airlines Complaints #122-141
Southwest Airlines

Southwest Airlines review: handicap

R
Author of the review
1:11 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I was trying to board flight #1362 on Monday, 02/24/2020. I checked my baggage and told the attendant I would need help as I was unable to walk long distances so he told me to step inside the terminal and sit in the wheelchair inside.
Once in the wheelchair an attendant came and took me to the TSI officer and I gave him my plane ticket and I had to find my passport, which I was having a difficult time locating but it only took me a minute. The TSI gentleman told me to take my time that everything was ok. In the meantime my escort walk away and never came back to take me to my terminal! The TSI officer was appalled and I have never been more humiliated in all my life! He managed to find another SW escort to take me to my terminal. The TSI also told me to definitely report this that this is not how we treat our disabled people.
I'm not one to complain but this really hurt my feelings. I always fly SW when I fly because of ur kind hospitality.
Reba M Siener/[protected]. Disappointed

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