Southern Motionmemory foam already lost it's memory!!!

J
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a verified customer
Verified customer

We bought a Southern Motion power reclining double loveseat a year and a half ago. The seat cushion on one side has sunk 3 inches next to the arm of the seat. When you sit in it, you feel like you sitting at an angle. Also, the leg rest, on the other reclining side, has dents in the cushion where our legs rest when reclined. We bought the extended warranty so we called the warranty service. A guy came out and said the foam cushions are not part of the warranty and there was nothing he could do. You really don't expect a $1500 loveseat, that only gets used 6 months out of the year, to show this kind of breakdown!!! I will never buy another Southern Living piece of furniture!! Outraged!!!

Responses

  • Us
    user1838479 May 19, 2018

    Hmmm...8 months same issue.!!!《°-°》
    Haven't filed a claim yet wanted to do some
    Research before making some phone calls. Knowing that ours, basically is breaking down in less than one year is absurd and for southern motion not to stand behind their product is a problem. Especially having the extended warranty that is rolled into the the purchase price is also problem.
    Have you contacted the bbb or expressed yourself on social media or maybe a letter to the editor

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