Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Airlines and Air Travel South African Airways / FlySAA.com
South African Airways / FlySAA.com

South African Airways / FlySAA.com review: Rules that are unreasonable

T
Author of the review
2:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a 62 year old woman. I booked flights for my daughter and her 3 daughters and one son. I unfortunately made a mistake with the sons name.i wrote Leonard instead of Leo.He is only 5 years old.
For me to change I have to pay about 2600r. This is unreasonable considering that he is only 5 years old and he is not traveling alone.
I made a genuine mistake. I am disappointed with south Africa airways as it is my airplane of choice

Confidential Information Hidden: This section contains confidential information visible to verified South African Airways / FlySAA.com representatives only. If you are affiliated with South African Airways / FlySAA.com, please claim your business to access these details.

Update by Tirivanhu
Dec 10, 2025 12:50 am EST

My reference is 7AW68L

Update by Tirivanhu
Dec 10, 2025 12:48 am EST

I am a 62 year old woman who booked for my daughter and her 4 children tickets.
But unfortunately I made a mistake on her son's name.He is only five years old traveling with his mom and three sisters.
It's his first time in a plane.
I typed Leonard instead of Leo.
For the name change I have to upgrade first paying 2000r first and then about 550r for the name change.
Granted I made a mistake but Leonard instead of Leo and I have to pay 2600r over and above the fare, Come on man. He is just a five year old child.
What rules are those.

More
Send message
Copy link
Report
0 comments
Add a comment

More South African Airways / FlySAA.com reviews & complaints

South African Airways / FlySAA.com - bad service 41
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
South African Airways / FlySAA.com - failure to reimburse for stolen goods 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
South African Airways / FlySAA.com - baggage broken, goods stolen 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
South African Airways / FlySAA.com - overbooked flights??!! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
South African Airways / FlySAA.com - unprofessional service : cabin crew
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
South African Airways / FlySAA.com - upgrade booking + extra funds taken off
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
South African Airways / FlySAA.com - booking spelling error
South African Airways / FlySAA.com - no liability for missing goods 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
South African Airways / FlySAA.com - a ticket that has been blocked
South African Airways / FlySAA.com - unavailability of website 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all South African Airways / FlySAA.com reviews and complaints

  1. South African Airways / FlySAA.com Contacts

  2. South African Airways / FlySAA.com phone numbers
    +27 119 781 111
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +27 119 781 111 phone number 3 3 users reported that they have successfully reached South African Airways / FlySAA.com by calling +27 119 781 111 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +27 119 781 111 phone number 3 3 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +27 119 781 111 phone number
    South Africa
    +1 (800) 722-9675
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +1 (800) 722-9675 phone number 0 0 users reported that they have successfully reached South African Airways / FlySAA.com by calling +1 (800) 722-9675 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +1 (800) 722-9675 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +1 (800) 722-9675 phone number
    USA and Canada
    +44 208 576 5500
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +44 208 576 5500 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +44 208 576 5500 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +44 208 576 5500 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +44 208 576 5500 phone number
    100%
    Confidence score
    United Kingdom & Ireland
    +61 130 043 5972
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +61 130 043 5972 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +61 130 043 5972 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +61 130 043 5972 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +61 130 043 5972 phone number
    100%
    Confidence score
    Australia
    +64 99 772 237
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +64 99 772 237 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +64 99 772 237 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +64 99 772 237 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +64 99 772 237 phone number
    100%
    Confidence score
    New Zealand
    +43 15 871 585
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +43 15 871 585 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +43 15 871 585 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +43 15 871 585 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +43 15 871 585 phone number
    100%
    Confidence score
    Austria
    +31 206 551 177
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +31 206 551 177 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +31 206 551 177 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +31 206 551 177 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +31 206 551 177 phone number
    100%
    Confidence score
    Benelux
    +420 234 723 240
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +420 234 723 240 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +420 234 723 240 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +420 234 723 240 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +420 234 723 240 phone number
    100%
    Confidence score
    Czech Republic
    +45 33 143 031
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +45 33 143 031 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +45 33 143 031 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +45 33 143 031 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +45 33 143 031 phone number
    100%
    Confidence score
    Denmark & Nordiс Countries
    +33 153 435 317
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +33 153 435 317 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +33 153 435 317 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +33 153 435 317 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +33 153 435 317 phone number
    100%
    Confidence score
    France
    +49 692 998 0320
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +49 692 998 0320 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +49 692 998 0320 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +49 692 998 0320 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +49 692 998 0320 phone number
    100%
    Confidence score
    Germany & Switzerland
    +30 210 960 0942
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +30 210 960 0942 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +30 210 960 0942 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +30 210 960 0942 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +30 210 960 0942 phone number
    100%
    Confidence score
    Greece
    +39 243 458 381
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +39 243 458 381 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +39 243 458 381 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +39 243 458 381 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +39 243 458 381 phone number
    100%
    Confidence score
    Italy
    +48 224 553 824
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +48 224 553 824 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +48 224 553 824 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +48 224 553 824 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +48 224 553 824 phone number
    100%
    Confidence score
    Poland
    +351 217 618 991
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +351 217 618 991 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +351 217 618 991 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +351 217 618 991 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +351 217 618 991 phone number
    100%
    Confidence score
    Portugal
    +7 495 937 5953
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +7 495 937 5953 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +7 495 937 5953 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +7 495 937 5953 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +7 495 937 5953 phone number
    100%
    Confidence score
    Russia
    +34 912 960 420
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +34 912 960 420 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +34 912 960 420 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +34 912 960 420 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +34 912 960 420 phone number
    100%
    Confidence score
    Spain
    +90 212 297 4851
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +90 212 297 4851 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +90 212 297 4851 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +90 212 297 4851 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +90 212 297 4851 phone number
    100%
    Confidence score
    Turkey
    +86 106 502 6789
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +86 106 502 6789 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +86 106 502 6789 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +86 106 502 6789 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +86 106 502 6789 phone number
    100%
    Confidence score
    China (Bejing
    +852 28 773277
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +852 28 773277 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +852 28 773277 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +852 28 773277 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +852 28 773277 phone number
    100%
    Confidence score
    Hong Kong
    +91 226 237 6222
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +91 226 237 6222 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +91 226 237 6222 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +91 226 237 6222 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +91 226 237 6222 phone number
    100%
    Confidence score
    India
    +62 212 907 9787
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +62 212 907 9787 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +62 212 907 9787 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +62 212 907 9787 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +62 212 907 9787 phone number
    100%
    Confidence score
    Indonesia
    +81 334 701 901
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +81 334 701 901 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +81 334 701 901 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +81 334 701 901 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +81 334 701 901 phone number
    100%
    Confidence score
    Japan
    +60 321 417 456
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +60 321 417 456 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +60 321 417 456 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +60 321 417 456 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +60 321 417 456 phone number
    100%
    Confidence score
    Malaysia
    +63 28 848 129
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +63 28 848 129 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +63 28 848 129 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +63 28 848 129 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +63 28 848 129 phone number
    100%
    Confidence score
    Philippines
    +65 62 277 911
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +65 62 277 911 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +65 62 277 911 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +65 62 277 911 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +65 62 277 911 phone number
    100%
    Confidence score
    Singapore
    +82 27 754 697
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +82 27 754 697 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +82 27 754 697 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +82 27 754 697 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +82 27 754 697 phone number
    100%
    Confidence score
    South Korea
    +94 143 0707
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +94 143 0707 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +94 143 0707 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +94 143 0707 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +94 143 0707 phone number
    100%
    Confidence score
    Sri Lanka
    +886 225 039 393
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +886 225 039 393 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +886 225 039 393 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +886 225 039 393 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +886 225 039 393 phone number
    100%
    Confidence score
    Taiwan
    +66 26 351 413
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +66 26 351 413 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +66 26 351 413 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +66 26 351 413 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +66 26 351 413 phone number
    100%
    Confidence score
    Thailand
    +971 43 970 766
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +971 43 970 766 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +971 43 970 766 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +971 43 970 766 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +971 43 970 766 phone number
    100%
    Confidence score
    UAE & Middle East
    +54 115 032 7850
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +54 115 032 7850 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +54 115 032 7850 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +54 115 032 7850 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +54 115 032 7850 phone number
    100%
    Confidence score
    Argentina
    +55 113 065 5115
    Click up if you have successfully reached South African Airways / FlySAA.com by calling +55 113 065 5115 phone number 1 1 users reported that they have successfully reached South African Airways / FlySAA.com by calling +55 113 065 5115 phone number Click down if you have unsuccessfully reached South African Airways / FlySAA.com by calling +55 113 065 5115 phone number 0 0 users reported that they have UNsuccessfully reached South African Airways / FlySAA.com by calling +55 113 065 5115 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. South African Airways / FlySAA.com emails
  4. South African Airways / FlySAA.com address
    Airways Park, Johannesburg International Airport, Johannesburg, 1627, South Africa
  5. South African Airways / FlySAA.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 15, 2025
  7. View all South African Airways / FlySAA.com contacts
South African Airways / FlySAA.com Category
South African Airways / FlySAA.com is ranked 80 among 219 companies in the Airlines and Air Travel category
#78 Gatwick Airport Gatwick Airport #79 Alitalia Alitalia #80 South African Airways / FlySAA.com South African Airways / FlySAA.com #81 Ahmedabad Airport / Sardar Vallabhbhai Patel International Airport Ahmedabad Airport / Sardar Vallabhbhai Patel International Airport #82 Pakistan International Airlines [PIA] Pakistan International Airlines [PIA]

Most discussed complaints

Rules that are unreasonable
2
(opinions to this review)
South African Airways / FlySAA.com Alternatives
ALICO 2 reviews Flyacel Career Academy 2 reviews Bodykits.com LLC 2 reviews Eurowings 2 reviews Gurufare 1 review