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Souq.com Customer Service

Souq.com FZ LLC

Dubai Internet City, Thuraya 2 Tower, Office 1902
Dubai
United States - 73000

Customer Support Phone Numbers

+971 4437 0900(Customer Service)
133 108
Plus

Souq.com Complaints & Reviews

Souq.com / back case for xiaomi redmi note 5 pro /hard matte tpu cover red

Sh
Shabeer. E on Dec 13, 2018

Dear Customer, your return shipment 5300018792392 was successfully delivered to the seller. Expect to get the refund within 3-5 business days unless the return request has been rejected. 35.66 AED has been refunded to your Credit Card. It will appear in your financial statement in 5 - 7...

Souq.com / cheating with delivery terms

Sa
Sathish.M on Dec 11, 2018

Main order # 1048751881719, sub order# 1048751881719 Requested for my preferred delivery address. It was supposed to be delivered to be on 9 th Dec 2018 as per online information. but without my information, they changed the delivery condition as self-collection without my knowledge and when...

Souq.com / my order id: # 1086733295502 (honor mate 10 pro mobile) not delivered

Vi
vikasdhot on Dec 10, 2018

hi, i already made the full payment through credit card. and still waiting for delivery and getting no reply from souq when i will get the delivery. my Order ID: # 1086733295502, Order Placed on: 20 November 2018. still waiting for delivery . souq has taken the money and as well as my...

Souq.com / order marked as delivered although I was out of country and didn't receive it physically

Wa
Walaa Mahmoud on Dec 6, 2018

I placed order# 1044778845696 on Souq UAE for a power bank on 23rd of Nov'18. Delivery rep contacted me on 1st of Dec'18 but i was out of country so i told him to put it in the pick up location at Alqouz & i will pick it when i come back. I was surprised that order was marked as delivered!...

Souq.com / iphone x 64gb worth 3249 aed

Ru
Rutvi Purani on Dec 6, 2018

I had ordered iphone x worth 3249 aed on 22nd November by paying the money upfront from my credit card and the delivery was promised before 28th november but suddenly they said that the item is being returned back to the supplier for unforeseen reasons, but untill now the item is somewhere...

Souq.com / delivery of tv

Le
Leah Harkin on Dec 4, 2018

I ordered a TV from Souq 3 weeks ago. It said that the tv was delivered 10 days ago but it has not been. This is a 43 inch tv which i purchased from the black Friday sale. The customer service team have been awful and no help in following up with the delivery driver. They have not even...

Souq.com / delivery service

Ah
Ahmred aldesoky on Dec 4, 2018

I've ordered a shoes 2 weeks ago and for the last week I receive a message saying that I'll receive it today and I never did. I have been calling the courier every day and every morning they promise to deliver it in 1 hour then when I call back they say it has gone to a different driver...

Souq.com / delivery

Ba
Basma El Mahmoud on Dec 3, 2018

My delivery was delayed 9 days from the delivery date Firstly, The delay has not only caused inconvenience, it has caused a great loss of money and clients due to my inability to commit to a deadline which was due souq's incompetence and disrespect towards the client needs. I would like to...

Souq.com / order should have been delivered on 26th nov

Ab
Abdus Saboor Khalid on Dec 2, 2018

My order has yet not been delivered. It had to be delivered on the 26th of Nov. Order number 1011778859575 Tracking number 5105817628409. Please ensure delivery asap as these are required urgently. Please let us know the realtime delivery dates so we can reconsider our orders. Also...

Souq.com / 1070743636610 order number - shipment number 5404212682315

Ro
Romameg on Dec 2, 2018

My refund has not been sent back on my credit card If this is not completed by tmrw I will report this to consumer service comparing centre. It's been over 10 days and my shipment seems to be lost worth 600-700 dhs and no signs of any manager coming in to explaining any problem It been over 10 days no response has been given via email or by phone call

Souq.com / q express worst delivery system

Am
amajeed313 on Dec 1, 2018

Dear Sir Souq is such great platform form for online buying and happy to continue as your valid customer But the delivery department Q EXPRESS service is much worst They don't follow SOUQ standard delivery schedule but do the delivery as they wich Take the example of this order -...

Souq.com / delivery of ordered items

Ji
jigin on Dec 1, 2018

I have ordered around 5 items Order No#1096718869269 in Souq on 23rd NOV and the delivery has been assured on 27th NOV. I didn't get the shipment till today. As per the tracking details, the delivery date is still showing as 27th Nov. I have raised the complaint before Ticket Received -...

Souq.com / buying is easy but the refund process is horrible.

De
Deepti Bajaj on Nov 29, 2018

It's been 2 weeks now since I keep requesting to refund the item I purchased on souq. I keep getting massages on my phone that the driver is on his way but no one comes. When I call the call centre number they say that the driver tried to reach me but I was not reachable, so the order wa...

Souq.com / ray ban sunglasses and few more items

Sa
Sarath Pinninti on Nov 28, 2018

I've ordered a pair of sunglasses from souq and the delivery itself was very late. The ordered pair doesn't fit me well and of low quality. I've raised a return request and has been waiting since long time to get the product. I called them daily and the customer care ex says it will be...

Souq.com / qexpress customer service representative

Re
Reigna on Nov 28, 2018

I called just minutes back to know what is the reason why that their courier didn't come yesterday to collect the items that I requested for a return knowing that I received SMS for 2 times confirming that courier will come. Unfortunately courier didn't come yesterday and early thi...

Souq.com / pre-order of huawei mate 20 pro

Ra
Raghunath Kunnathoor on Nov 27, 2018

Dear Souq, I had placed an order on 29-Oct-18 on Souq.com platform for pre-ordering of Huawei Mate 20 Pro Mobile with a free gift package offer of Huawei Watch GT+Huawei Wireless Charger+VIP Service Card and to my surprise, I received the mobile on 09-Nov-18 without the gift package. When...

Souq.com / delivery/customer service

Ve
Vera Vera on Nov 27, 2018

This is the worst delivery and customer services I ever faced. I have ordered a mobile phone iPhone 6 on 21-st of November and was promised to receive it between 25 and 27 November. Today is already 27-th and I didn't get it. I didn't receive any message as well. I called your company...

Souq.com / unethical behaviour / worst after sales customer service

Me
Me Great on Nov 27, 2018

Hi, I bought the mobile phone from souq order no 1025071979654 which developed a technical problem. Since item was under 1 year official warranty. So, I decided to return back the which was picked up on 19th November 2018 from me. However, till date on November 27, 2018 item has not...

Souq.com / fish food

An
anurag_sr on Nov 26, 2018

Almost a month ago i ordered fish food (Order number -1055036516328) - 3 quantity from souq. Must after the scheduled delivery date, i get a message that the order is rejected because supplier is not able to fulfil the order. Its pathetic that order is accepted and is rejected later on...

Souq.com / order number : 1069713244792

In
Inna ivanova on Nov 26, 2018

good day, the complain about item : 1069713244792 I would like to raise complain about the service delivery. the drivers who was assigned to delivery the item which I ordered online is not responsible at all, and writing the reports that the costumer is not available on provided address or...