Sony — VEERRRYYY POOR SERVICE CENTER IN EGYPT
I had a problem with my Sony TV that the sound keeps going & coming. I contacted the Service Center. They sent a technician to fix it at my home. While fixing it in my house some problems appeared in the display picture like lines began to cover the upper half off the screen which was his fault. He said that he would fix it. Then I informed him that the quality of the picture has been reduced. They blamed it on the antenna. After they had fixed it by two days, new problems were introduced like the quality of the picture became worse and lines started appearing again on the screen, the power cut off completely & wouldn't turn back on. All of that in addition to the old problem regarding the sound. I contacted them again. They came and took it with them to their shop. After a week, they sent somebody with the tv covered in dust. When I asked what did they do with the TV. He replied saying that I should ask the technician not him. He just carries the TV. When I asked where the technician was, he replied that he wasn't here. After that he gave me a bill that I should pay. I refused to pay it as the problems where introduced by them. He gave me the number of the technician. On contacting him, he told me to send the other guy with the bill. Three minutes after he left, all the previous problems reappeared again. So I contacted the technician & asked him to call the other guy & send him back. That's when he told me that he couldn, t find him. Couldn't find him??? Then I asked him where he was? He answered that he was waiting downstairs in my appartment. I asked him emmediately to come up. He said that he was on his way. And guess what??? He left & closed his cell phone!!! At night a very loud noise came out of the TV while it was closed and the writing that use to appear on the TV while entering the menu, turning up the volume all dissappeared.
I didn't think by any means that this is the reputable Sony company. Should I ask for a new TV or what as it seems that my TV has been destroyed????
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