The complaint has been investigated and
resolved to the customer's satisfactionResolved Sonic - Tupelo, MS North Gloster — Stealing and Overcharging
resolved to the customer's satisfaction
Over the past two months, I visited the same Sonic 8 times. I've ordered Blasts and have been overcharged all but one time. The menu says for a regular size butterfinger blast it is $2.19, but I am charged $2.29 I've brought this to the attention of several carhops, a manger, and general manager(GM) twice!. The fourth instance, the manager and GM were notified and were surprised and said agreed I was right, the price being charged does not match the menu. They apologized and refunded my money. The GM said she would make note of the error and contact Corporate. The following week after this incident I ordered a blast and the price was correct. The next week, I went back, and ordered a blast only to be overcharged again by $.10 I explained to the carhop I was overcharged, that I needed my refund, and that I wanted to speak to the GM (who the carhop said was working that night.) The carhop came out and said they knew about the issue and that she was sorry and refunded my $.10 plus tax. I had to remind them to include tax (1 penny for $.11)! Then the same GM came out and I reminded her of the situation of being overcharged by $.10. She NOW gives a different story. That the computer is right, but the menu is wrong. I asked her to put a PostIt inside the menu to reflect the correct price because it was false advertising by showing cheaper sale price and charging an inflated price. I don't think she understood a word I was saying. She said that she does not have authority to put signs on the menu (eventhough I've seen it done at other Sonics). She said the new menus would reflect the price change.
But I'm weary of this explanation. Why would the carhop tell me they were aware of the situation and error but then GM turn around and say there is no error and the computer is right??? The overcharging has been going on for 2 months. In 6 months, there has NOT been a new menu at the Sonic. As a professional, this logic doesn't make any sense. Why would the computer systems be updated to reflect a price change but the menu not be changed at the same time or within a reasonable time frame (less than 2 months) to reflect the increased price? And if the price had been changed in the computer, why would the previous week's blast charge be correct but now wrong again??? Very suspicious! The GM "Joanie" did not show any remorse or provide any help in resolving the issue. I made a suggestion to fix the false advertising and she didn't care. I told her it was false advertising, stealing and fleecing, and she gave me a glazed over look (she didn't understand what I was saying.) I said I will have let the local business blog and Corporate be aware of the lack of concern, lack of helpfulness, and the lack of customer service this Sonic and general manager exhibited.
I just would like to know the truth. If the price has gone up, then change the menu or modify the current one. It's been over two months of overcharging. It's not the $.10 I'm so much worried about, it is the principle of the matter. If they can steal $.10, what is to prevent them from stealing $10.00??? And if the are overcharging $.10 per blast, if there were 200 blasts sold every day for 30 days, that would total to theft of $600.00!!!
I would like see and feel customer respect and business ethics. This Sonic is not running business professional or ethically. Poor quality!!
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