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Tesla

Tesla review: Unsafe tesla vehicle and unacceptable service response

C
Author of the review
12:46 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am sharing my experience so others understand the real risks that come with owning a Tesla. On November 10, 2025, my 16-year-old daughter was driving our Tesla Model Y with my 14-year-old son as a passenger when the vehicle malfunctioned and caused a collision. The car displayed multiple alerts before, during, and after the accident indicating system failures. The braking system was not functioning properly, the traction control and automatic hold failed, and even the seatbelts stopped working correctly. The vehicle made it clear through its own alerts that something was seriously wrong.

When I contacted Tesla, I expected them to treat this as a safety and warranty issue. Instead, they did not care to take in an unsafe vehicle, even after I clearly explained that the alerts showed system failures. Tesla told me I had to pay for the tow myself, despite the fact that the brakes were unreliable and the seatbelts were failing. A vehicle that unsafe should have been taken in immediately by the manufacturer, without putting the burden on the customer.

After paying out-of-pocket, I had the car towed to the service center. Even with all the alerts and the clear safety hazards, Tesla refuses to provide a loaner while they “inspect” the vehicle. They told me the inspection alone will take about a month, leaving me without transportation even though I did nothing wrong and the car failed while my children were inside it. The least Tesla could do, after selling me a hazardous vehicle, is put me in a temporary car. They won’t even do that.

To make matters worse, Tesla has still not acknowledged receiving my vehicle, even though it arrived at the service center five days ago. This is the type of customer service they provide—slow, dismissive, and unwilling to take responsibility when their product fails in a dangerous way.

Now that I’ve experienced this firsthand, I began looking into Tesla’s history, and I discovered accident after accident involving their vehicles—brake failures, system malfunctions, Autopilot issues, injuries, and deaths. Tesla is constantly being sued, but because they make billions of dollars, they clearly consider it an acceptable cost. If people were truly aware of the risks and how Tesla behaves after you bring safety issues to their attention, no one would choose to put themselves or their minor children in that position.

Tesla sold me an unsafe, hazardous vehicle. They refuse to take accountability, they refuse to treat safety seriously, and they refuse to provide basic support like a loaner while they investigate a defect that put two teenagers at risk. Tesla does not want responsibility for the lives they are putting in harm’s way or the lives already lost due to failures in their vehicles.

People need to wake up and understand what they are actually driving. My experience has been unacceptable, and I would never recommend Tesla to anyone.

Recommendation: Do not buy a Tesla

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