SMS offers a complete business analysis compiled with a one day study on your business and it takes 45 minutes or so to talk to them and that's it. SMS is known to increase profits. Better known for giving an analysis on their own merit, hoping that you will hire them and pay for their services should you feel you need them. I own a contracting company in Arizona and just in the first 15 minutes I knew the analyst had an eye for my business and much experience.
There is no catch. Instead of sending someone by to try and sell you, they basically give you a free analysis (done on their time and their own money) that shows you how to increase profits not modify your operations. If you don't see benefit in the analysis you don't have to pay or ever talk to them again.
I didn't pay for the analysis because the first few things I learned from the analyst in our focus meeting before the analysis opened my eyes to a few things and honestly, I make cabinets. 80% of my business is operational and 20% is financial. These guys study many businesses every week and they are proven to increase profits. I have never seen a company do this kind of work and put so much money up front to try and impress and they did.
No development/resource firm gives you a no obligation benefit. I was very wary of who they were. I figured out they have 3 different divisions and that there were a few issues they ran into in the past, but since I am open minded and looking for way to improve constantly (even though i make money every year) I gave it a shot and learned a few very good things about the business side I didn't understand. I guess it's true, you can't teach a guy how to make cabinets (been doing it for 40 years) but you can teach him how to run a business (which I always hated doing but I love making my cabinets and seeing people happy). After a month I am going to try and get some tax work done from them to educated my CPA (who is just a compliance officer).
Love SMS and I would recommend them to anyone.
Everyone has issues with the other firms out there but I honestly didn't see a drawback and they have a database of where I'm actually saving around 34, 000 a months by using other venders for my glue and nails. Very much knowledge contained there. If you have any questions they will answer them in the meeting and make sure you ask A LOT of questions. Good firm especially for their Tax division which helped my CPA tremendously.
The complaint has been investigated and resolved to the customer’s satisfaction.