Latest Reviews and Complaints
I recently contacted Smithville to inquire about upgrading my internet service for faster speeds
I recently contacted Smithville to inquire about upgrading my internet service for faster speeds. To my disappointment, they informed me that in order to achieve better speeds, I would need to pay for the upgrade of their equipment, which would cost around $300-$400. I find this to be quite unfair. Why should I have to bear the cost of upgrading their outdated equipment just to receive the service I'm already paying for? It's worth mentioning that I initially signed up for their fiber-optic service when it was first introduced, so it's understandable that the equipment may be outdated. Currently, my speeds are consistently below 300 megabytes, despite paying for that exact speed. The actual speed I receive varies depending on the time of day, but I never come close to the 300 megabytes I'm supposed to be getting. *(I'm actually looking to upgrade to 1 gigabyte speed.)
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Smithville complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Smithville Legit?
Smithville earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Smithville. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Smithville has claimed the domain name for smithville.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Smithville.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Smithville.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a smithville.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
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