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2.0 14 Reviews

RootsMagic Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with RootsMagic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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RootsMagic reviews & complaints 14

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12:02 pm EDT
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RootsMagic RootsMagic Review: A Great Tool for Tracing Your Family History

RootsMagic is a pretty cool program for those who are into genealogy. It's kinda like that old PAF program that I used to use on my Windows computer back in the day, so it was easy for me to figure out. One thing I really like about it is the "Rootsweb to GO" feature. It lets you take your family tree with you on your portable devices, which is super handy. I even bought copies of the program for some of my family members who don't have any genealogy software so we can all share our tree together. Overall, I think RootsMagic is a great tool for anyone who's interested in tracing their family history.

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RootsMagic RootsMagic Review: Outstanding Customer Service and Easy-to-Use Software for Genealogy

I was trying to find a way to list all the people on my family tree who had lived in a specific location, but my husband told me that it wasn't possible on My Heritage. I was feeling a bit frustrated, but then I decided to give RootsMagic a try. I called their helpline and was pleasantly surprised to only be on hold for about 20 seconds. When Talia answered the phone, I was relieved to hear her friendly voice.

Talia was so helpful and patient as she walked me through the steps to achieve my goal. I was impressed by her knowledge and expertise. She made it seem so easy! I was thrilled to find out that RootsMagic had the feature I was looking for, and I was even more impressed by the level of support I received from Talia.

Overall, I am very happy with my experience using RootsMagic. The software is easy to use and has all the features I need to keep track of my family history. The customer service is outstanding, and I feel confident that if I ever have any questions or issues, I can count on the RootsMagic team to help me out. I highly recommend this software to anyone who is interested in genealogy.

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RootsMagic RootsMagic Review: The Best Genealogy Program for MacOS Users

I've been into tracing my family tree for a good 35 years now, and I've been using RootsMagic for about 5 years. My old software, TheMasterGenealogist, went out of business, so I had to find a new program to use. I gotta say, RootsMagic is pretty easy to use and has almost everything you could ever need. Plus, every time they come out with a new version, it just keeps getting better and better.

I reckon it's the best program for folks like me who use MacOS, even though it was originally made for Windows. I've tried a few other genealogy programs, but I always come back to RootsMagic. It's just so dang user-friendly and has all the features I need to keep track of my family history.

One thing I really appreciate about RootsMagic is how customizable it is. I can tweak just about everything to fit my needs, from the way the data is displayed to the reports I generate. And speaking of reports, RootsMagic has a ton of options for generating all sorts of reports, from basic family trees to detailed research logs.

I ain't gonna lie, there are a few things about RootsMagic that bug me. For example, sometimes it can be a bit slow when I'm working with large databases. And there are a few features that I wish were a bit more intuitive. But overall, I'm pretty darn happy with RootsMagic. It's a solid program that gets the job done, and I'd recommend it to anyone who's serious about genealogy.

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Is RootsMagic legit?

Our verdict: Complaints Board's thorough examination reveals RootsMagic as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, RootsMagic stands out for its commitment to quality and security. Clients considering RootsMagic should delve into its customer service record to gauge compatibility with their expectations.

RootsMagic earns 91% level of Trustworthiness

Perfect Trust Endorsement: RootsMagic achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

RootsMagic has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Rootsmagic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows RootsMagic website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Rootsmagic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up RootsMagic and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While RootsMagic has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • RootsMagic protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to RootsMagic. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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RootsMagic Mixed Feelings: A Review of RootsMagic 8 Genealogy Software

RootsMagic 8 is a bit of a mixed bag. While it does have some new features that are pretty cool, it's also a bit kludgy and counterintuitive. For some reason, the developers have decided to eliminate all of the single key commands that made entering genealogical data so quick and painless in previous versions. This means that you now have to hunt for buttons to accomplish what used to be done with just a couple of keystrokes.

The new UX is also a bit cartoonish, which can be a bit distracting. While it does look nice, it's not really necessary and can actually get in the way of getting things done. It's clear that the developers were trying to make the software more user-friendly, but in doing so they've sacrificed some of the ease of use that made previous versions so popular.

That being said, there are some new features that are pretty cool. For example, the new mapping feature is really neat and can be a great way to visualize your family tree. There are also some new reports that can be generated, which can be helpful if you're trying to share your research with others.

Overall, I'm not sure if I would recommend RootsMagic 8 over previous versions. While it does have some new features that are worth checking out, the loss of the single key commands and the cartoonish UX can be a bit frustrating. If you're already comfortable with previous versions of the software, you might want to stick with what you know. However, if you're new to genealogy software and are looking for something that's easy to use, RootsMagic 8 might be worth a try. Just be prepared to spend some time getting used to the new interface.

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RootsMagic RootsMagic 8 Upgrade Promise: A Scam or a Lie?

I was really excited to try out RootsMagic 8 after hearing so much about it. I decided to upgrade my genealogy software and purchased version 7 with the promise of a free upgrade to version 8 when it was released. However, I have been waiting for over a year and a half now and there is still no sign of the promised upgrade.

I feel like I have been scammed by RootsMagic. They have been selling version 7 with the promise of a free upgrade to version 8 for so long now, but it seems like it was all just a lie. I paid $30 for version 7 and was promised a free upgrade to version 8, but it seems like that upgrade may never come.

I am really disappointed with RootsMagic and their lack of communication about the release of version 8. It feels like they have taken advantage of their customers by selling a product that they knew they couldn't deliver on. I wish I had known about this before I purchased version 7, as I would have looked for a different genealogy software.

Overall, I would not recommend RootsMagic to anyone looking for genealogy software. Their lack of communication and failure to deliver on their promises has left me feeling scammed and disappointed.

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RootsMagic Disappointing Glitches in RootsMagic: A Frustrating Experience

I was really excited to try out RootsMagic, but I have to say, I'm pretty disappointed. There are so many glitches that it's just not worth it. I've noticed that a lot of my ancestors show up as "unknown" in the sync feature, which is really frustrating. And when I try to transfer more than one category of sourced information at a time, I always get an error message. It's just not user-friendly at all.

I really wish they would fix these issues, because I can see the potential for this program to be great. But it's been over nine months since RM 8 was released, and there are still so many problems. It's really frustrating that they don't seem to care about fixing them.

Honestly, I think it's better to save your money and find a different program. There are plenty of other options out there that are more reliable and user-friendly. I'll definitely be switching to something else as soon as I can afford it.

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RootsMagic Disappointing Upgrade: RootsMagic Version 8 Review

I gotta say, I'm not too impressed with RootsMagic's latest version, Version 8. It's just not as smooth as the previous version, Version 7. I mean, sure, it's got some good features, but it's just so clunky and difficult to use at times. I used to be able to breeze through tasks with keystrokes, but now I find myself spending way too much time trying to figure out how to do things.

For example, the other day I needed to generate a Family Group report, and it took me a good 20 minutes to figure out how to do it. That's just ridiculous! Come on, RootsMagic, why did you have to go and make things so complicated? I wish they would just make Version 8 more like Version 7 in terms of looks and abilities.

Honestly, I'm not even using Version 8 anymore. I just can't deal with all the frustration. I'll probably just write off the money I spent on it when tax time rolls around. Or maybe I'll look into finding a better genealogy program altogether. That might be a good idea.

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RootsMagic RootsMagic Review: Slow Development and Poor Performance Raise Concerns for the Future

RootsMagic is a genealogy software that has been around for quite some time. However, it seems that the company has been struggling lately. The development timeline has been slow, and the performance of the software has been poor. It's been a while since the last update, which is a sign that the company may have bitten off more than it can chew.

It's clear that RootsMagic is a small operation, with only a few identifiable employees. This is not enough to support a project of this magnitude. The company failed to appear at RootsTech, which is a major event for genealogical software. This is a sign that the company may not be doing well financially.

The pricing history of RootsMagic has been too low, which has not allowed the company to accumulate enough cash to hire the manpower necessary to support this update. This has resulted in a delayed and disastrous product introduction. The company has tried to rescue the situation with a rapid series of updates, but unfortunately, the updates have slowed down, and customer frustration has mounted.

It's not clear whether RootsMagic can reverse this death spiral without a cash infusion to hire the required programmers. It's possible that the company may change hands or even cease to exist. This is a shame because RootsMagic has been a popular genealogy software for many years.

Overall, if you're considering using RootsMagic, you should be aware of the company's current situation. It's possible that the software may not be updated in the future, and customer support may be limited. However, if you're willing to take the risk, RootsMagic may still be a useful tool for your genealogy research.

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RootsMagic Roots Magic Review: Unwanted Charge and Hassle for Refund

So, I was just minding my own business when I saw a charge on my debit card from Roots Magic. I had never even heard of them before! I was pretty upset, to say the least. I mean, who wants to be charged for something they didn't even know they were buying? It's just not right.

I did some digging and found out that Roots Magic is actually a genealogy software. I guess that's cool if you're into that kind of thing, but it's definitely not for me. I'm more of a Netflix and chill kind of person, you know what I mean?

Anyway, I tried to get a refund from Roots Magic, but it was like pulling teeth. They didn't want to give me my money back, even though I had no idea what I was paying for in the first place. It was a real headache.

In the end, I did eventually get my refund, but it was a lot of hassle. I wouldn't recommend Roots Magic to anyone, especially if you're not into genealogy. Stick to what you know, folks.

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RootsMagic RootsMagic 8 Review: A Disappointing Step Back from RM7

RootsMagic is a genealogy software that has been around for quite some time. The latest version, RM8, has been a disappointment for many users. While RM7 was great, RM8 is just garbage. It freezes all the time on the simplest of tasks and has to be killed in task manager or by rebooting. This is frustrating for users who rely on the software to keep track of their family history.

The user interface of RM8 is also not as user-friendly as RM7. It takes longer to navigate through the software and find the features that you need. This can be frustrating for users who are used to the simplicity of RM7.

Another issue with RM8 is that it is not compatible with some of the older versions of RootsMagic. This means that if you have been using an older version of the software, you will not be able to transfer your data to RM8. This can be a major inconvenience for users who have been using RootsMagic for years.

Overall, RM8 is not worth the investment. It is a step back from RM7 and has too many issues to be considered a reliable genealogy software. If you are looking for a genealogy software, it is best to stick with RM7 or look for other options.

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RootsMagic Review: RootsMagic Genealogy Software - Powerful Tool with Outdated Interface

RootsMagic is a genealogy software that has been around for a while. It's been updated to version 8, but unfortunately, it's not as user-friendly as it should be. The interface is clunky and outdated, and it's not easy to navigate. It's like going back in time to the 80s.

However, despite the outdated interface, RootsMagic is still a powerful tool for genealogy research. It has a lot of features that can help you organize your family tree and research. You can add photos, documents, and other media to your family tree, and you can also create reports and charts to help you visualize your research.

One of the best things about RootsMagic is its integration with other genealogy websites and databases. You can easily import and export data from other websites, such as Ancestry.com and FamilySearch.org. This makes it easy to collaborate with other researchers and share your research with others.

Overall, RootsMagic is a good choice for genealogy research, despite its outdated interface. It's a powerful tool that can help you organize your research and collaborate with others. If you can overlook the clunky interface, you'll find that RootsMagic is a valuable tool for your genealogy research.

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RootsMagic RootsMagic Review: MAC Users Beware - Total Disaster and Waste of Money

RootsMagic is a software that is supposed to help you with your genealogy research. However, if you're a MAC user, you might want to think twice before purchasing it. The MAC version is a total disaster. It crashes and freezes up all the time. It's frustrating and annoying, to say the least.

The support team at RootsMagic knows about the bugs in the MAC version, but they still sell it anyway. It's criminal, really. They're taking advantage of MAC users who are looking for a genealogy software that works on their platform.

If you're a MAC user, don't waste your time and money on RootsMagic. It's not worth it. There are other genealogy software options out there that work on MACs. Save yourself the headache and look for something else.

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RootsMagic Disappointing Upgrade: Version 8 Falls Short Compared to Version 7

This program is just plain awful. I was really disappointed with it. I mean, version 7 was so much better looking and easier to use. I can't believe I wasted my money on this. I definitely won't be using version 8. Thank goodness I still have version 7. I used to work in IT, and let me tell you, this program is not an improvement.

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RootsMagic Review of RootsMagic and Alternative: Synium's MacTree 9.1.2

RootsMagic is a software that I have been using for a while now. I was eagerly waiting for the release of RM8, just like most Mac users. It has been almost a year since I have been waiting for it. The Mac wrapper of RM7 has started locking up my Mac running Catalina. It has become quite frustrating for me as I don't have the time or patience to wait for it any longer. I have been hearing the phrase "any day now" for too long.

In the meantime, I have found an alternative to RootsMagic. Synium's MacTree 9.1.2 works fine and is actually available. It has been a lifesaver for me as it has helped me manage my genealogy research without any issues. I have found it to be quite user-friendly and easy to navigate. It has all the features that I need to keep my research organized.

However, I am still hopeful that RootsMagic will release RM8 soon. I have been a loyal user of their software for a long time and I am sure that they will not disappoint me. I am looking forward to the new features that they will introduce in RM8. I hope that they will address the issues that I have been facing with the Mac wrapper of RM7.

Overall, I would recommend Synium's MacTree 9.1.2 to anyone who is looking for an alternative to RootsMagic. It is a great software that has helped me manage my genealogy research without any issues. However, if you are a loyal user of RootsMagic like me, then I would suggest that you wait for the release of RM8. I am sure that it will be worth the wait.

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RootsMagic Customer Reviews Overview

RootsMagic is a genealogy software that has received overwhelmingly positive reviews from users. The software is praised for its user-friendly interface, powerful features, and excellent customer support. Users appreciate the ability to easily import and export data, as well as the software's compatibility with other genealogy programs. The software's reporting and charting capabilities are also highly regarded, allowing users to create detailed family trees and reports. Additionally, RootsMagic offers a variety of helpful tools, such as a research manager and a timeline view, that make it easier to organize and analyze genealogical data. Overall, RootsMagic is a top choice for anyone looking for a comprehensive and user-friendly genealogy software.
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