SmartBuyGlasses’s earns a 2.5-star rating from 20 reviews and 41 complaints, showing that the majority of eyewear shoppers are somewhat satisfied with their purchases.
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misdescriptions
I bought a pair of sunglasses on line and the next day the money was taken out of my account. On their website it states that delivery will be between 5-11 days, I thought this was longer than most companies and considering the delivery charges were one of the highest I had ever paid.
Now a month and a week later I have nothing, I have emailed several times to find out where the glasses are and all I have had in return is an automated message saying they will be despatched in 4-5 days, and still nothing. I have tried calling the 'toll free number' and again just an automated message. No one responds! I just want my money back now but cannot seem to get through! I'd suggest paying a little extra and buying from a proper professional company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of SmartBuyGlasses complaint handling
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SmartBuyGlasses Contacts
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SmartBuyGlasses phone numbers+1 (888) 359-9292+1 (888) 359-9292Click up if you have successfully reached SmartBuyGlasses by calling +1 (888) 359-9292 phone number 0 0 users reported that they have successfully reached SmartBuyGlasses by calling +1 (888) 359-9292 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling +1 (888) 359-9292 phone number 0 0 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling +1 (888) 359-9292 phone numberUnited States1800 320 6601800 320 660Click up if you have successfully reached SmartBuyGlasses by calling 1800 320 660 phone number 0 0 users reported that they have successfully reached SmartBuyGlasses by calling 1800 320 660 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling 1800 320 660 phone number 3 3 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling 1800 320 660 phone numberAustralia+44 808 189 5000+44 808 189 5000Click up if you have successfully reached SmartBuyGlasses by calling +44 808 189 5000 phone number 1 1 users reported that they have successfully reached SmartBuyGlasses by calling +44 808 189 5000 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling +44 808 189 5000 phone number 0 0 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling +44 808 189 5000 phone number100%Confidence scoreUnited Kingdom+33 975 185 366+33 975 185 366Click up if you have successfully reached SmartBuyGlasses by calling +33 975 185 366 phone number 0 0 users reported that they have successfully reached SmartBuyGlasses by calling +33 975 185 366 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling +33 975 185 366 phone number 0 0 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling +33 975 185 366 phone numberFrance888-979-2177888-979-2177Click up if you have successfully reached SmartBuyGlasses by calling 888-979-2177 phone number 0 0 users reported that they have successfully reached SmartBuyGlasses by calling 888-979-2177 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling 888-979-2177 phone number 0 0 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling 888-979-2177 phone number
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SmartBuyGlasses emailscustomerservice@smartbuyglasses.com100%Confidence score: 100%Supportpr@smartbuyglasses.com98%Confidence score: 98%Communicationaffiliates@smartbuyglasses.com96%Confidence score: 96%servicemanager@smartbuyglasses.com95%Confidence score: 95%Support
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SmartBuyGlasses address47-47 36th Street, Suite № 4944, Long Island City, New York, 11101, United States
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SmartBuyGlasses social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all SmartBuyGlasses contacts
Most discussed SmartBuyGlasses complaints
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I was unable to receive my item because I paid one amount, but they sent documents with a lower value. Terrible seller or just scammers.
they said that the delivery was going to be on 1/27/20 and now they said they are delayed. I have been waiting over a month?
Ordered mid September still no item after more then a month. Apparently it has shipped from China. The website looks like a local company but this is all make belief. Items aren’t in stock and lead times are unrealistically long. I’m a bit worried when reading reviews that others have received fake items, that would be the cherry on the cake ...
Got fake item, plastic and NOT as advertised. Took over 4 weeks and multiple e-mails to receive the wrong fake product. Full refund NOT done as advertised even after paying for return postage fee. Save your money and your stress DO NOT PURCHASE ANYTHING FROM THEM.
I placed order on 16 April 2019 am still waiting for my order. Plz let me know as soon as possible
I have placed an order for sunglasses with the below order id:
Order Number : IN0479851021G
DateofOrder: [protected]:15
It shows the product has been discontinued after the purchase of product. Tried to reach back the customer service for refund. No response after multiple mails.
The company is bogus and does not deliver the items. You cant trace it as it has outsourced the customer service and operates from Hong Kong
SG0387426702G is my order number.
Customer service is not helpful, they are unable to deliver on time. Generally insensitive to the customer requests.
I escalated the need to ship the product quickly however the customer service wasn't very helpful.
Hi,
I placed the order (IN0388283502G) on 30/08/2017. There was a delay in packaging due to availability issue. Finally my order was shipped on 21st September. I didn't received my glass yet (10/10/2017) and it mentioned in the tracking web page that already delivered.