SmartStyle review: time, outcome, unprofessional!

I went in to get a cut, color and eye brow wax. The girl that took care of me said it would take approx. 2 hours. I was there for 5 freakin hours! Then, my hair didn't look anything like what I wanted! It was almost an orange color on top! I told her I was not happy with it a couple days later, and she offered to redo it, but said it would take another couple hrs., as she had to basically do the same thing again. No thanks! Not sitting there another 5 hours! In addition, I have never had an eye brow wax like this girl did it either. There was very little actual waxing, and alot of plucking! Which I could have done myself! She also did not apply pressure after ripping off the wax. It was really rediculous, and the whole thing cost me $140.00. I will not go back and would not recommend!