SmartStyle review: horrible haircut!!!

My daughther went into this shop on August 14, 2010 to get her hair trim. She is starting her senior year this year and she had let her hair grow for the past 7 months. Her hair was long and even. she was able to put her hair into a ponytail or up with a hairclip. She got her haircutt by Lisa Marie Connor. My daughter asked for her hair to be trimed. Oh my God! I couldnt believe what I saw! Her hair was SHORT! Her hair lenght was to her neck. So short she couldnt put it up in a ponytail. That's just the beginning. She had pieces of hair chopped up in the back part of her haid u know like layers. My daughter had her hair cut by her before but no problems and then of course it was a razor haircutt last time. I wonder if she know what trimming is. this lady its the shop manager. I just got back from the shop to talk to the "manager' and she was gone. The others ladies were very understanding and willing to help. They also apologized and offer to fix the problem. One of them offer to even out her hair in the front. I told her we didnt want to keep cutting her hair. I asked for my money to be refunded and they told me that the manager was the only one able to refund my money and that she won't be back until Monday. I thanked them and i walk out. Came home and decided to file a complaint. I hope someone will take care of this situation. Another question, How does a company run a business without having a manager on site for every shift or at least someone authorize and capable to handle any situation that may arrive? I hope someone can actually listen to this customer.

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