Sleep Number — new sleep number bed from qvc
We ordered a sleep number from QVC on May 21st. It was delivered on Jun 13th after we called and complained multiple times for it arriving so late. We were told to expect 7 boxes. We received the 7 boxes, removed our old bed, and put the sleep number together. At the very end we realized two pieces were missing. One base pad and one comfort layer were not in the box. My husband called QVC and sleep number on Jun 14th. He was told the pieces would be expedited and sent via UPS. On Jun 16th, I chatted online with sleep number. I was told that they would ship the missing pieces in 14-17 days. They also said it may be faster to take the bed apart, return, and reorder. My husband called the next day and was told it had been shipped. We waited. He called sleep number on Jun 22nd and was told the pieces will ship in 2-3 weeks. All this time we have had a bed that can not be used. Their customer service is terrible. QVC has apologized multiple times and refunded $250 even though sleep number is at fault. Very upset.