Sleep Number
reviews and complaints

The base is so loud when adjusting that it wakes up my husband. My daughter sleeping with her door closed two rooms away and my dog who sleeps in the room below us. I haven't had one good night sleep since spending 7500 on this bed I asked for refund and told no way on base I'm stuck with this adjustable base that sounds like an airplane taking off it's effecting my quality of life and disrupting my job I had to call in to work cause I am so tired Can't afford another bed and am stuck with a loan for 7500

This is an IMPOSSIBLE company to deal with. It has taken months, four service visits and endless time on the phone and I still cannot finish this transaction. Condescending reps who tell me that the customers are ever sooooo pleased with the beds and service. Well goodie for them as I feel like I've been dealing with the most incompetent operation and am totally disappointed in my experience and since I've bought EIGHT of these beds I have an idea of GOOD service and people this is not it.

I found black mold in memory foam
Allergies have been really bad and didn't know where we were getting sick from.
We have had this bed for 7 years and never had to take it apart, I was trying to straighten out the edges when I moved the foam and to my surprise found black spots and lifted up more and found bigger spots. Almost half of the memory foam is taken over by black mold.

On 11/11/19 around 11:48 am, I parked in a sleep number parking spot. I ran into eye lab which is next door for a totally of 2 mins. I come outside and notice a sleep number magazine on my windshield wiper. I remove the magazine from my car and get into my car. I notice Tim, one of your sleep number employees putting this magazine under my windshield wiper AGAIN while I'm sitting in my car. I asked him what he is doing and to remove the magazine and he began yelling at me saying well don't park here and don't just throw out the magazine. This employee was clearly upset and taking his job way too serious. I am completely appalled at the way this employee acted toward me.

Maria McReynolds
2616 Cherry Dr.
Wonder Lake, IL 60097
[protected]

Re: Order No. [protected]
Account No. [protected]

I am writing in reference to our complete and utter dissatisfaction of the recent purchase of a sleep number bed at the Algonquin Illinois store located at 1531 S. Randall Rd., Algonquin, IL 60102 on August 24, 2019. Because of the lack of customer service at the store and through your customer service department via phone, I have no other choice but to put in writing the egregious lies and deceptive acts the salespersons, Dennis Foster and Rick Yucuis, use to trick unknowing consumers into purchasing products at this location.

My husband and I originally came into the store to purchase a queen size sleep number bed. We advised we currently have a king and were wishing to downsize. We were advised they only have king size models in the store and we would not be happy with downsizing to a queen. Then the issue moved toward whether to purchase a half split or full split. The salespersons kept going on and on about how the full split is so much better and most consumers are happier with the full split so each person has the ability to move their legs independently of each other. However, they did not have a full split model in the store. It was then discussed that if at any time we were not happy with our purchase we could exchange the bed within 100 days. Never was it discussed there was a charge for the exchange OR that the exchange needed to be the same size mattress. Had these facts been advised we would have been fully aware if we still wished to downsize to a queen size bed that that would not be an option. It was only after several phone calls to the customer service department was this realized. Additionally, it was NEVER communicated at the time of purchase there would be a charge to exchange the bed OR that the exchange could only be the same size mattress. THIS IS THE FIRST CASE IN POINT OF THE LIES AND DECEPTIVE ACTS SALESPERSONS DENNIS AND RICK USE TO TRICK AND DECEIVE UNKNOWING CONSUMERS.

The issues with the king full split are as follows:

The mattresses do not stay together and there is a constant gap in between. This is extremely uncomfortable. The ability to snuggle with your significant other is absolutely impossible. No matter what we have tried to prevent these mattresses from separating, they continue to do so. Dennis, the manager at the Algonquin store, stated over the phone the mattresses should not be coming apart. Yet they do. Every other person I have discussed this issue with have had the same exact issue with this particular model. I find it very hard to believe the manager at the store has had no knowledge of this defect in the past or no other complaints from consumers. This is yet another case in point of lies and deception used by the salespersons at this store. Further, if there is in fact a defect with these mattresses why would your company charge the consumer a fee to exchange a defective product. This is completely baffling to me.

Next, the phone app does not connect to the bed. After several phone calls to your customer service department and the store, it has been found that my particular phone is not compatible with the app. THIS FACT WAS NEVER ADVISED BY SALESPERSONS AT THE ALGONQUIN STORE. In fact, RICK YUCUIS, walked me through downloading the app on my phone, all the while never indicating there would be compatibility issues. Further, when I called to complain, DENNIS FOSTER, assured me the customer service person on the phone provided inaccurate information. I was then given another 800 number to call to resolve this issue. Upon calling this other number I was provided it was confirmed my phone is not compatible.

My husband and I have back, hip and neck issues. The purchase of this bed was to alleviate the aches and pains we have due to our medical issues. Being able to have the ability to see how both of us are sleeping by seeing our sleep score and having the bed automatically adjust in the middle of the night, IS THE VERY REASON WE DECIDED TO PURCHASE THIS BED! I believe the salespersons are fully aware of compatibility issues with certain phone brands and knowingly FAIL TO DISCLOSE THAT INFORMATION TO THEIR CONSUMER. THIS IS YET ANOTHER CASE IN POINT OF LIES AND DECEPTIVE ACTS BY THE SALESPERSONS AT THE ALGONQUIN STORE.

3. The sheets purchased are of subpar quality. Considering the high cost of the sheets one would assume the quality would be comparable to the cost. This is certainly not the case. Within 1 week of using these sheets they tore. This is the case for 2 different sets! Therefore, 2 out of the 3 sets of sheets purchased are no longer usable. When I called customer service to return the sheets, I was told I could not. AGAIN, THIS WAS NEVER ADVISED BY THE SALES PERSONS AT THE ALGONQUIN STORE AT THE TIME OF PURCHASE. The salespersons kept harping on the fact that if we were not happy with the bed it could be exchanged. Shouldn't this extend to the sheets? Further, if the sheets are of such poor quality and have already ripped they most certainly should be returnable, regardless of the bed exchange. THIS, AGAIN, IS A CASE IN POINT OF THE LIES AND DECEPTIVE PRACTICES OF THE SALESPERSONS AT THE ALGONQUIN STORE.

4. Finally, Pillow, AirFit, Classic air nozzle has detached from the pillow. Here is yet another example of the quality of your products not being worth the cost. Again, one would assume a pillow that costs $159.99 would not fall apart within 2 months.

It is because of all of the facts stated above that I am demanding a 100% refund of the entire purchase and all products to be returned as they are not even worth keeping.

IF A RESPONSE IS NOT RECEIVED WITHIN 7 DAYS FROM THE DATE OF THIS LETTER I WILL HAVE NO OTHER CHOICE BUT TO TAKE APPROPRIATE COUNTERMEASURES AND RESERVE THE RIGHT TO FILE SUIT.

Respectfully submitted,
Maria McReynolds

To who it may concern,

I am writing you because I purchased my bed in Oct 2018. I have had nothing but trouble with the bed. It looses all the air randomly, the bed app and remote I bought do not sync with the bed 90% of the time. Last night my foot warmer came on randomly and it was extremely hot. Hotter than it as ever gotten before. I had to put a blanket in between my feet and the bed. It was scary because I couldn't turn it off and couldn't reach the plug to unplug it. I have been unhappy with the bed since we have gotten it. The problems just keep getting worse. I would have returned the bed and frame but I was told that you would not return the frame. Well your sales person didn't tell us that. He told us as your commercials also say that it is a 100% money back guaranteed satisfaction. Which I was dumb enough to take him and your commercials at their word. My husband also has three compressed disc in his back. And this bed is extremely uncomfortable for him. It loses air in the middle of the night, makes him sleep in a V-shaped. Which is extremely harmful to his back. I would appreciate it if you guys would contact me regarding this issue.

My name is Janet (Darrell) Tucker and we purchased a split king mattress approximately one month ago and the store and salesman were great. However, the delivery guys that came were subpar and had little to no personality. They did not do a good job with the set up. They installed the bed and left it 10 inches from the headboard which then allowed our pillows to fall thru when sleeping. And unbeknownst to me at the time, they also did not do a good job setting up the base. After sleeping on the mattress and dealing with a lot of pain due to the plush top, we decided it was not good for us and opted to get a different one. It took them three weeks to bring the new one, which was ridiculous. Let me state that my husband and I are both disabled but he is a paraplegic and obviously permanently in a wheelchair. The whole reason we went with a Sleep Number bed is that he needs a firm bed and one that he can adjust to assist him with turning over, as well as transferring from the bed to his chair. So we both slept in pain due to the softness of the mattress while waiting for a new bed. When the day finally arrived for them to deliver the new bed, this pair of delivery guys were AWESOME! Like night and day compared to the other two. Previously when I contacted customer service to exchange the mattress they informed me it would be just the mattress. Yet they sent a whole new base which was not necessary. The driver got on the phone with his boss who then told me he had to contact corporate to deal with the extra base so as there would be no mess up on my bill as he indicated could likely happen. After finally getting that straightened out, the guys started the exchange and then found the mess the first crew made. They discovered that the bed should have never been left 10 inches from the headboard, and the legs at the top of the bed were sitting on my original bed frame and were not touching the floor, and they had left the air hoses just lying on the floor. This new crew promptly got to work to fix the poor install. Then when they were testing the bed and using the remote, they found it was programed to a split king and would only raise each side of the bed which obviously would not work for a solid mattress. They called in to get help on how to fix it and was told to disconnect the bed and let it reset, which did not work. Then the man on the phone told them the bed needed a new motor and they would have to order it. The installer asked to have IT call him. Within minutes IT called and gave Dwight (installer) a walk thru on reprogramming the remote which then worked perfectly, so we didn't need a new motor. Due to a heavy delivery load the crew did not get to my home until 7:00 PM and because of the "mess" that they had to fix, those poor guys didn't leave until 9:30 PM! I felt so bad for them but was incredibly thankful for them, and their great service and integrity. We slept on the new mattress for two nights and were very pleased with it. But on the morning after (9/26/19) my husband woke up and went to transfer from the bed to his chair and did not realize the mattress had deflated. And when in motion, and having no support from the bed, he landed on the wheel of his chair and almost fell to the floor. And in his physical state, landing on the wheel as he did could have caused a wound or broken his hip which could have been a death sentence for him due to his injury. I immediately got on the phone thru chat as the office was closed to speak to someone and reported the incident including what happened to my husband. The chat employee indicated I had to do troubleshooting before SN would consider coming out of which I informed him was not possible with our disabilities. He looked to schedule me an appointment and informed me it would be some time in Oct. but that he was contacting another department to see if they could speed up the service call. He promised to contact me back via email with a date, which he did but the service date was not until October 3rd! This is completely unacceptable! Your company should have an emergency crew for people with severe disabilities, such as my husband's, to correct an issue such as this. So my husband has had to sleep on an almost flat bed as we have no other bed for him to access! I don't know if the issue is in the base or the mattress but the base is only a month old and the mattress 2 days old. Needless to say I am highly dissatisfied with your product and your service. If something had happened to him, or does happen, from the fault of your product, you are leaving yourself wide open to a lawsuit! I will be posting this information on the website of the Better Business Bureau, Yelp, Facebook and any other outlet I can if something is not done to compensate us for the hardship we have had to endure, and the problem corrected. I expect a speedy response and I can be reached at [protected] or [protected]@aol.com.

I received my bed on Sept 16th 2019 Monday. the bed then did not work Tuesday. The motor keeps running, the mattress is very hard, the numbers will not move on app or remote so stays that way. called my sale person and then called customer service (which was horrible) . they wont be able to get a tech to come fix this until October 1st (two weeks). Very unacceptable i have been sleeping on my couch for 8 days now and not happy at all . Last night then called my sales person she directed me to call customer service today Sept 25th to return the bed. well i did that and now they are saying that they cant come get it for about a week or two and are going to charge me a pick up fee. what the hell kind of customer service is this. i have not slept in this bed for 8 days and now they want to charge me for pick up of a damage bed. Again unacceptable. Also the base is non returnable as well what am i going to do with a base that i cant use and on top of being charge for. this is the worst company i have ever dealt with. this has been a nightmare, i just want them to pick this bed up so i can get a new one in my room to get some sleep.

The sales associate at this location does not listen to his customer. He was was pushy and controlling. I suggested my wife lay on the bed as we came in. The sales associate said that is not how it works here. He insisted we lay on a bed of his choice. The bed was at 100. I suggested he set the bed at 65. He set it at 35. He was told by my wife's she didn't like it. She did like it at the suggested 65. If this is how Sleep Number wants to run their business I will spend my money elsewhere.
Geoffrey Nelson
[protected]

Order placed 7/27/19 - We went to the store and checked out all the beds. Picked the P5 mattress with adjustable base. We were told over and over we could always return everything with a refund minus about $300. This is the reason we chose to go with this bed. For one it was to adjust thru the night to you tossing and turning and we could adjust the separate sides individually. We were so excited to get this bed. It was delivered. Set up and once it was ready we laid down to check it out. Immediately we could tell this bed was NOT as comfortable as the in store bed we had tried out. I have had the worst sleep of my life on this bed. The bed doesn't adjust as I turn and I've tried all different setting between firm and soft and can't find a comfortable position. This is nothing but a glorified air mattress. Remember those air up mattresses when you go camping? You can't really roll to your side or if you do so you have to do so very carefully or you will roll right off the side. This is exactly how I feel in this bed. So on August 4th I tried to call and of course they were closed. I called customer service on August 5th and was told they wanted to send out an extra "pillow top" like foam out to try and also a side sleeping pillow to try to make this better. We did receive the extra pieces and put it on the bed. it was about an inch thick of foam that stunk to high heaven (new foam). It stunk that bad even after letting it air out for a day and a half. Plus it was just a piece of foam that was strapped to each corner. No way would this stay in place with swapping from side to side. Sure enough when I woke up the foam was sticking out a good inch off my side of the bed. And even worse, the foam didn't help either. Then I call and decide to return the bed and was told that I would be able to return the mattress but I can't return the adjustable base. It's not covered. I was told by the salesman that I could return all of it! So now I'm stuck with an adjustable base that is so loud it sounds like you are operating a crane in my bedroom and they are only returning half of the money we spent. I don't feel like this is right at all. I feel there was misrepresentation of the product prior to buying and misrepresentation by the salesman on what was returnable and what wasn't. I want to be able to return my purchase minus the $300 that the salesman told me I could. I feel like I have been stolen from, lied to and laughed at as they pocket all my money!

I had to return a mattress using labels provided by Sleep Number of which I had to pay $29.99 each for...was told that I would have the refund within 7-10 business days. After 10 days went by I spoke with 3 reps including 2 supervisors. Each of them informed me that Sleep Number didn't "clear the label" when they received the boxes and now I have to wait another 7-10 business days to get the refund. Now I just spoke to a supposed Corporate Manager (Kristy x675) who told me that I just have to wait the 7-10 business days and that it's AGAINST THEIR COMPANY POLICY to even give me the courtesy of refunding me the $60 I paid for the labels. I am beyond livid with the absolute horrible customer service I have received from Sleep Number and will never purchase anything from them NOR give any type of positive recommendation for such a pathetic company!

Order [protected]

1) My 95 year old mother was moving into a new apartment in a senior complex. We ordered her a new bed to be delivered and installed before her move-in date of Monday 7/8/19. Installation was scheduled for Friday 7/5/19.

2) Installers arrived 7/5 and there was other work being done to prepare the apartment. They did not want to set up the bed in that environment so they left and were rescheduled to return Tuesday 7/9.

3) I complained this was past the move-in date and the complex management (at their own expense) hired the installers to come Sunday 7/7 to complete the installation.

4) The installers did the setup on 7/7 but said to retain the 7/9 appointment so that the setup could be checked for completeness. This was a good thing because the box spring was not connected to the bottom frame.

5) I received a call from Sleep Number stating the appointment was scheduled for Tuesday 7/9 1:30-5:30. I took off Tuesday to be there. I received another call saying the installer would be there in 30 min. After about an hour I called to say no one had come yet. I was then told there were notes on the account that said the installer had already been there, set up the bed in an empty apartment and no one would be coming Tuesday. I explained that what they were describing had taken place on Sunday, two days earlier. Regardless of the fact that I told them I was sitting all afternoon next to the bed in question in the, now furnished, apartment and no one installer had been there, the Sleep Number agents I spoke with kept insisting someone had been there that same day (Tuesday). Unbelievable!

6) After complaining multiple time to Customer Service I was told someone would come after the rest of the appointments for the day had been completed. By 6:30 I called again and was told no one would be coming that day and the earliest they could come would be the following Saturday (7/13). Most notably I spoke with Antoine (last name refused).

7) I am not happy with this date at all and feel I have not received the service promised and paid for.

Sleep Number should:
- send an installer out immediately
- refund the complex management for her out of pocket expense to get the installer out on a Sunday

Carla Lefley
Miami, FL

ORDER [protected]
RONALD HERNANDEZ
5951 IMPERIAL HWY APT G
SOUTH GATE, CA. 902080

I purchased a frame at 10571 Cerritos Ca store. I was told by salesperson Benjamin C. Everything which includes prices and items I was purchasing. Unfortunately I could not make the payment then for a bank issue. I did go back about a week later, but Ben was not at that store. The second salesperson a lady, was nice though DID NOT tell us that the bed frame was not "INCLUDED". HAD I BEEN AWARE OR BEEN TOLD ABOUT THIS, I WOULD HAVE PAID FOR THE FRAME THEN. The bed was delivered and the paperwork states the items I purchased but at the time, what I saw on display at is what I wanted to get. Is like buying shoes and not getting the laces and not being told about it. I TRIED MAKING THE PURCHASE FOR THE FRAME BUT I HAVE TO WAIT YET ANOTHER DAY! My two choices are simple put the bed on the floor or place it on the cheap $50 metal frame where I had my previous one. If the store display had the mattresses on the floor, I would have asked how much the frames cost. But the mattress have a box and a frame and a beautiful ceiling screen, to show customers the points of pressure when lying on the back or the side. I cannot believe I purchased 2/3 of the display I saw. I cannot believe I wasn't informed, hey Mr. Hernandez, the frame must be purchase separately. Yet, I come to find all this out the day of the delivery. Which I call and try to speak to a female representative on the 1800 472 7145 number to try to get answers as to why and only to get that person hang up on me as soon as I said let me talk to a manager or someone in a higher position than you. I was hung up on! What kind of professionalism is that! I called at 10:54 a.m. from my [protected] number. Look it up. The second person I asked if she would also hang up on me she replied no I don't do that. We spoke. At the end she informed me the total price for the frame AND DELIVERY FEES. ADDITIONAL PAY FOR SOMETHING THAT COULD'VE BEEN AVOIDED SINCE DAY 1! WHY MUST I PAY AN ADDITIONAL $200! MY HEAD IS HURTING, I'VE BEEN HUNG UP ON, MY PURCHASE WASN'T WHAT I EXPECTED AND WAS NOT THOROUGHLY INFORMED, AND I HAVE TO PAY AND ALMOST ADDITIONAL $500?!

That is the money I could've paid the day i was at the store. In reality there are NO SAVINGS. This experience is the most excruciating pain only compared closely to my damaged disks in my lumbar area. What a damn rip off!

So now we have received the correct
bed and I was Thankful that {Pattie} truly listened and fixed the situation. Since the delivery 🚚 📦 came and set up the bed I myself have noticed each morning that i always had marks {red itchy and welps}on me when I awaken. my husband has mentioned that maybe it is a mosquito biting nightly. So we put out mosquito repellent and caught nothing.. Then one night I was awake, itching had my cell phn by me so I turned on the flashlight to see why was I itching, low and behold there was a BED BUG IN MY BED!I called headquarters the following morning, talk to Pattie and informed her of the entire situation. Pattie placed me on hold for about seven minutes, came back and said, UNFORTUNATELY THEY CANNOT DO ANYTHING BUT REFER ME TO AN EXTERMINATOR. I explained her company brought those BED BUGS into my home and I want them to fix this situation Pattie told me that their TECHS are TRAINED TO SEE/SPOT BED BUGS and my mattress was new. I explained to her that the 2 delivery men told me and my husband that they Delivered and make pickups all in the same trips...I also told {Pattie} that when the delivery men came into my home, by no means did they CHECK MY BED FOR ANYTHING, BUT, THEY
IMMEDIATELY DEFLATED MY OLD BED AND PACKED IT UP ON THE TRUCK WITHOUT 👀👀LOOKING FOR ANY ISSUES..Then they unloaded all items off the truck for my new bed, PLACED ALL PIECES ON THE GROUND/CONCRETE, THEN PROCEEDED TO BRING EVERYTHING INTO MY HOME. Bottom line is, This delivery company did everything wrong AND NOW I'M LEFT WITH A DISASTER OF BUGS-AND SLEEP NUMBER DON'T WANT TO FIX IT.. of course I'm waiting for {Pattie} to get back with me, our ending conversation was she WILL PASS THE INFORMATION ON TO HER TEAM. {waiting in Virginia 7/1/2019}

We have black mold all over our mattress. The air chambers in the tubes of the pump. Our mattress is wet. My husband and I have suffered from terrible allergies for the last several years. We were cleaning and decided to open up our bed an discovered the terrible mold. We have been sleeping in. No wonder we are sick. After my discovery I googled the issue. I am appalled at the number. Of complaints. This should have been recalled. . Sleep number is very well aware of the situation. What recourse do I have?

I purchased the bed about a month ago and had the bed delivered on June 13th 2019. When the bed was installed, the technicians told me corporate forgot to send the air hose and the extra remote I purchased. I would have to install it myself when i get it, which I received the same day. It was quite a hassle since everything else was installed. They did refund me the delivery fee for this inconvenience. After one night, the left side of the bed was not holding air. I called customer service and they had me check a few things. Finally, she told me to take out the hose and put the plug back in and sleep on it for 3 nights. Well, the next morning the mattress was still not holding air. I called customer service again and she said I need a new air chamber and that it would be delivered 2 day air but a technician wouldn't be able to get there until the next Thurs. I told her I wanted the air chamber over-nighted and a technician to come sooner than Thurs. It would be a whole week from the time that we got the bed where my husband would not be able to sleep in bed. I called the store I purchased the bed from and he said he could have a tech out the night I got the air chamber. Well I got my air chamber that following Tues and called the store and requested the technician. He said they are done for the day and it would have to wait until Wedn. Wedn comes along and the technician's truck breaks down so they can't come now until Thursday (the day it was originally scheduled). The technicians come out on Thursday and they find it's not the air chamber that needs replaced, it was the mattress. The technicians are now upset because of all the issues we've had with this bed that they request all the parts to be replaced. I call customer service and speak with a "Escalated Tech" and ask what they are willing to do for this huge inconvenience. They say they can give us some free sheets and pillow and that they had already given us $200 off and replaced all the parts for free. That was it. The parts that came with the bed was NOT originally working, how is that my fault? She also mentioned I bought the bed with $1000 off already. That's what was on SALE! So they couldn't provided me any kind of a refund. Sleep Number has provided poor customer service! Last night was the first night my husband was able to sleep in the bed. I will never recommend a Sleep Number Bed to any one JUST because of the poor customer service. The technicians we had at our house were absolutely wonderful! The bed is currently being tested out by my husband... If it does not help with his back problems, we will be returning the bed.

I called your support department and spoke to a lady (Mariah) who attempted to help me with a foot warming problem I was having with my bed. After an hour of plugging, unplugging, powering on and off and rebooting my app by deleting it and bringing it back up. I ended up with nothing working and was sent to another (more technical) department. She also set up an appointment to have a technician come to my home to install a foot warming part and have them fix the bed since NOTHING seems to be working on the bed. However, the first available appointment is 8 DAYS FROM TODAY. Your team causes the bed to crash so I am out of luck to have the bed fixed on June 26th!
The technician started off with "you need to find the box with all of the wires going into it and check the wires and their connectivity. Now, I am a pretty intelligent person but I do not understand the electronic workings of a sleep number bed. So I asked to speak to a manager... after on hold again for more than 10 minutes, an arrogant manager came on ... made me feel like an idiot because I couldn't find the electrical box underneath the bed... (which is four inches from the floor.). I finally found the box and he told me to check for loose wires... when I told him their were no disconnected wires he suggested I look for the power on/off button. When I told him there was not one on the box here's
Indeed with "we'll just have to send a technician out". I told him I didn't think it was right to have to wait 9 days for a bed that was out of service compliments of your team. I asked to speak to his supervisor; to which he responded "that would be the CEO and she doesn't talk to customers. I advised that I felt this was horrible and maybe I should call the BBB. His response..."do what you need to do but, 9 days from now is the best we can do.
I worked nearly 40 years for ATT as a Customer Service Executive, aLobbyist and director of community relations for all of the state of Missouri. I guarantee you, if any of the employees treated a customer the way I was treated, we would have had a little corrective action discussion.
I feel your error should be fixed in a day or two... not 8 days away.

I received the pillow I ordered a week ago and feel the pillow is no different than any others. I called customer service this morning (and let me add they are all extremely rude) to inquire about a refund and was told that I can get a refund but they will have to send me a return label and $30 will be deducted from my return. When I asked for the address to send the pillow back to and I will pay a lesser amount, they would not give it to me. I'll be disputing the charge immediately with my credit card company.

We purchased a sleep number bed from a local area and have had nothing but problems since it was delivered. First issue, it was delivered one month and a half later. After the people set up the bed, I told my husband this was not what we saw and tried and agreed to purchase in the sleep number store. My husband realize the salesperson was a fast talker, sold us one thing in the store and we received something entirely different. Third issue, the mattress shifts. I called them and they said that was normal and they would send some kind of filling to install around the mattress ourselves, I had told them that this bed was not what we had expected and no longer wanted it. It did not help my back and hip areas, where the sale associate plainly stated it would. Also husband was told he would received relief for his sleep apnea. Which we do not see any difference. They did inform me that they would set up a house call and that was not in the warranty and would have to be paid out of pocket, and I was told it was a $199 fee. Bottom line, king size dual control split mattress with sheet sets, 9k dollar bed. we will never, never purchase another sleep number bed again. {Home in Virginia😡😡}

I am not happy to find out after six years of having my adjustable bed, that the adjustable part that raises, loweres and massages, is not part of the sleep number company and it's not even under warranty! 😡 the company is pruitt something and i've never been so rudely talked to in my life! I got so mad at her that I hung up. And was so pissed when told that it's not covered under a warranty and anything replaced will cost me plus a service technician! One side raises but the other does off and on. Needless to say, we were never told this when we bought our bed and would have never paid 6, 000.00 for a bed that is not covered from the bed to the mechanical all parts! Misrepresentation!