Sleep Number

My husband and I both suffer from severe back pain and decided to buy a Sleep Number bed. We ordered the bed from a Sleep Number store in our state. We were told we would have to pay $450 extra to have the bed delivered because we were out of the normal delivery area. We agreed to do that in order to try to get some relief from our pain. We were told it would take 3 to 4 weeks to deliver the bed. The company called me at least five times the first couple of weeks to schedule delivery. (No one knew about the other calls.) I was put on hold at least once during every call for at least 45 minutes each time. Then someone would come back and tell me they would have to get back to me because their system went down. After about two more weeks, I had not heard from them so I decided to call them. Their system was down again and again. After about two months of this run-around treatment, I told them I would like to have the bed. They had charged $3, 490.74 to our charge card, and I was getting pretty fed up with the whole thing. (By the way, we bought the cheapest bed they had, because it was the firmest.) Two months later they called and said they could not deliver to our area at all. They lied to me and said they had been using the wrong zip code, but I had a copy of the original order, and the zip code was correct on it. So I actually had proof that they were lying. They informed me that they were cancelling the order altogether. I asked them why no one had told me they could not deliver the bed when we ordered it two months earlier. This was truly the worst experience I have ever had with any company. And after reading the reviews for the beds, I believe we have been blessed not to receive it. We are now waiting for reimbursement to our charge account. Three months of a nightmare to try to get one good night's sleep. So NOT worth it!