Skyscanner
reviews and complaints

Hi,

I am furious over the fact that I booked my flight through Skyscanner using Kiwi.com.

I specifically needed to book an evening flight due to work so I paid much more than any afternoon flights offered at the time.

Later on, Kiwi.com emailed me that my departure time was rescheduled to an early afternoon. No money back, no chance to get a refund, and a very vague explanation that it was the airline that changed the itinerary. However, KLM was still offering the flight tickets for the time of my original booking the day after! Clearly then, it is the contract between Kiwi.com and KLM that has no protection on the products Kiwi.com offers, and people buy through them.

I have attached a customer service reply after I questioned the above. I was literally told that the change is considered MINOR (does not this depend on me to consider what is a minor change in my work schedule? How about if I traveled for the funeral on the day? I really don't want to be told that it is minor and no refund will be even considered!)

I now have to cancel the work scheduled for the day of my flight losing lots of money. If I knew that this can happen, I would just book my flight straight through KLM.

Katerina Burianek

I bought tickets on 26 March to Amsterdam. When I bought them skyscanner stated "changing your travel date is free*". This star did not correspond with any other information provided on the same page.

There is another provision that states "booking changes usually incur" which skyscanner are trying to use to argue that they can charge me. However, the wording - particularly with the statement about is misleading. It sounds as though usually it might be charged but now it is not.

I am now trying to change my travel date, which I tried to do on 27 March, along with refunding it, and I have been told that I cannot do this for free.

This statement on purchasing the tickets was misleading and I relied on it in buying the tickets. The contract is void and the statement is unfair under the unfair terms in consumer contracts legislation in the UK.

Dear sir/ madam, i have booked a air ticket to nepal via Singapore Airlines Yesterday, ( my reference no is SKYAU-0239569), everything is confirm, today i made a call to your office and one of your employer told me my booking is cancelled, i was shocked, i didn't understand, i have very important function to attain in nepal on same date, i feel embarrassed and upset, if my booking is not confirm why i didn't get a mail about not confirm, why i didn't i get any message and call about not confirm, is skyscanner is this much of irresponsible?, or is this a kind of scam? How i believe skyscanner.com from next time? How i suggest my friend and family to use skyscanner.com from next time, i am sending this mail to you because the problem i faced will not faced by other customer in future, thank you, have a nice day

Hi

I bought tickets on 31/12/2021 from india to adelaide on skyscanner which took me to another website flightnetwork and I booked two tickets worth aud $3520 on the name of padma rani sharma and raj kumar scheduled on 5/2/2022 from india to adelaide via kuala lumper by malaysia airlines.

From that moment drama started

They change my seats initially for which is had paid extra, then rescheduled the flight which I accepted as they said it is due to covid, I tried to contact flight network but they disappeared and their contacts were off. Emailed them few times and airlines but nothing happened. After so much frustration I called airlines and requested them to issue me a open ticket and I used that ticket to re-book the tickets for march 2022 and same thing happened again and they cancelled my flights from india to kuala lumper but from ka to adelaide was still scheduled.

From that point I started calling airline but they were reluctant to provideme the reason for cancellation, eventually thier customer service officer told me that they are not even allowed to fly from india since I bought these tickets and they ares still selling tickets and harrasing people. I wrote to mavcom, ministry of malaysia and parent company of flight network but they are not heloing me out to get my lost money.

Tickets were posted on skysccaner so think its your responsibility to check on fraudlent companies like flight network and scammers like malaysia airlines to remove them fro your portal and help people in getting best services and in camse of frauds like this help people to get their money back.

Flight

www.flightnetwork.com.au/contact

Travel document

Order no: lfx3sy

Issued: 2021-12-31

New delhi - adelaide

1 your airline check-in reference(s)

6lx5ti (mh)

2 your booking number

6lx5ti

Important: print out this travel document and bring it with you on your trip along with your valid passport.

Stay up to date on any schedule changes by checking www.malaysiaairlines.com or directly via the carrier. It is the passenger's responsibility to stay updated on changes of flight times.

If you have a return ticket it is not possible to not use the first part and only use the return. Flight tickets must be used in chronological order, otherwise the carrier will cancel the remaining part of the trip.

Flight

Mh 173

Malaysia airlines

Operated by:

Malaysia airlines

Departure

Del

Delhi

Delhi india

Sat 5 feb

13:20

Terminal:

3

Arrival

Kul

Kuala lumpur

Kuala lumpur international airport malaysia

Sat 5 feb

21:20

Terminal:

M

Passenger name class checked baggage allowance e-ticket receipt(s)

Kumar/raj mr y baggage allowed 20kg

1 hand luggage included 7kg (56x36x23cm) 232-[protected]

Sharma/padma rani ms y baggage allowed 20kg

1 hand luggage included 7kg (56x36x23cm) 232-[protected]

Flight

Mh 139

Malaysia airlines

Operated by:

Malaysia airlines

Departure

Kul

Kuala lumpur

Kuala lumpur international airport malaysia

Sat 5 feb

22:20

Terminal:

M

Arrival

Adl

Adelaide

Adelaide airport australia

Sun 6 feb

08:00

Terminal:

I have spent almost £1800 on flights to Australia on 30 May. I have requested a name correction on 9th March where my partner middle name was spelled as MICHAEL and needs to be MICHEAL. I have called Sky Scanner everyday for 15 days and emailed and they said the name correction task is with the airline Emirates. Iv called Emirates and they have never received this name correction request. I am extremely upset as I’m emigrating to Australia and given up my house now. I need to urgently have this corrected. Once the name change is corrected I can change my flight dates to 1 May as I now need to get there earlier. Please can you help with this as I’m getting passed between Emirates and Sky Scanner and extremely stressed by this.

Subject: Re: Important, your reservation did not go through SKYAU-0221881

Sky scanner

I have paid for a product you have advertised

I do not accept you can cancel without notice and take 5 to 10 days to refund fees this has caused financial hardship

Cancellation has caused complications with other travel plans scheduled around the flights

The fares are still advertised as available on your website at the time of writing this email

I request immediate refund of fees in full

Any other result will trigger a formal complaint to consumer affaires

Regards

Shane Hounslow

Sent from my iPhone

On 21 Mar 2022, at 6:18 pm, [protected]@bigpond.net.au wrote:

I booked flights to Florida and had to cancel because of Covid restrictions at the time - I thought that having Covid protection would ensure my peace of mind.

I booked 'flexible' tickets so when rebooking decided it would be more convenient to book a connection from my local airport instead. The customer service representative told me this was fine but would cost more - not a problem.

Then I was told I wasn't allowed to book this alternative route due to the connections not being direct with "Virgin Altlanta" (I think you'll find it's Virgin Atlantic).

The only flights I could rebook were direct flights not connected with any other airline and I only had the option to go/return from Heathrow at an additional cost of £1166. I was told to click just Virgin Atlantic to show the flights available to me - although I had already chosen this option only a limited few of these flights were available to me as I needed to change my booking and was not booking as a new customer - beware this is false advertising "flexible"? Not in the slightest!

I'm really disappointed that "Skyscanner" who claim to have deals with all airlines have restrictions on their rebooking - it's all apparently in the terms and conditions!

Beware, flexible tickets are NOT flexible. I also made sure I had covid secure flexible tickets but this doesn't count for anything either.

The representative understand my frustration and confusion! I'm not confused - I'm just really unhappy with Skyscanner - I'm aware that they have me over a barrel. What choice do I have. Try to make a complaint - there is not 'contact us' option on their website and no link to make any complaint - that's convenient. I wonder why - because they don't allow you to raise complaints. I will take this further and I will not accept this terrible customer service.

I will NEVER book via Skyscanner again!

I just bought 2 tickets for my family to travel to London. Their inbound leg had 2 bags each, and their outboud from London had 2 bags each.

I discovered that when I checked the airline website through "manage my booking" that the outbound leg from London has only 1 bag for each passenger.

I was sure of the info which was confirmed in the booking confirmation email I recieved while booking.

I had to chat with an agent who said, I shall pay for the extra bag in the airport and then raise a claim.. however, I was never told if I will recieve a voucher or cash refund. What worries me is that the agent said, we will assess and then inform you of the outcome.. as this was an update to the ticket that could happen "and it happened".

For me, This is called as miss-selling for clients and not treating clients fairly..

I asked for refund, the agent said we will have to apply a penalty.

I wish Opodo and skyscanner would have more transparency and treat clients fairly.

Hi there, I booked a flight through BudgetAir after using Skyscanner and thought it was a good deal. I paid around £150 from Goa to Dubai. After I paid they sent an email saying it didn't go through and I would be refunded in 5-10 days. I then straight away bought a more expensive ticket (somehow it had gone up by £50 in a day).

No refund has come to me yet and when I chat to their chatbot, they say I am not due a refund, but I am. I see that many, many people have had issues with them over the years and they seem to be a very dodgy company who shouldn't be allowed to operate like this. A lot of people never got the refunds.

This is the email subject I received:

Important, your reservation did not go through BIN-3854426

I have attached the email also,

Please help! I cannot afford to lose such a large sum of money when it was not my fault at all.

Please help and kind regards

Sharon

I booked through sky scanner over a month ago via the 3rd party flight catchers travelling with turkish airlines for the 11th March 22, my flight was cancelled due to bad conditions in instanbul with no notification or acknowledgement. I had turned up to the airport for them to return me back. After serval calls to the agency and cut off number of times. I managed to get it rescheduled where I had to pay a fee of £80 he originally wanted £100 I asked why should I pay when it's no fault of mine! He then forced and pressured me into paying as he said I won't be able to get a refund so I had paid to get the next flight which was the today 12th March 22 when checking before making my way to the airport the flight was again was cancelled. I emailed asking the same man to contact me once back on shift to rebook flight, when he called he then said he will rearrange flight for the 18th March free of charge he sent an confirmation but told me I would get an e ticket after a few hours, we had sent 3 hours over the phone! But then 2hours later he had called me back to say he has bad news and that he cannot sent e ticket until I don't pay £497 each for me and my partner. And its non refundable. So asked why should I he kept changing the topic and trying to make me pay so I refused he said without the payment it will not be confirmed and took no responsibility or liability for the nonese he has given me just putting the blame on the airlines and when speaking to turkish airlines they said they are giving incorrect information because they re issue tickets free of cost but can't help as it was booking via 3rd party. IF YOU SEE THIS POST IM URGING PEOPLE TO AVOID THIS COMPANY THEY ARE A SCAM ITS ABSOLUTELY DISGUSTING NOW MY MONEYS STUCK AND CANT EVEN TRAVEL WITH OUT MAKING SUCH A LARGE PAYMENT. ALL THEIR REVIEWS ARE FAKE AND PAID FOR THEY HAVE NO CUSTOMERS SKILLS AND ARE SHOCKING IN THEIR JOB ROLES.

Please give us as much info as you can so we can help you as quickly as possible.

Booking ID: SKWUK-0680996

Lead traveller name:

Tracey Davies

Lead traveller date of birth:

25/09/1976

Contact email address:

[protected]@yahoo.co.uk

I have a complaint and want the extra money I paid for our extra room seats for our journey paid back to me..

I had major surgery, so booked seats for my journey back to help with the discomfort..

The seats were not extra wide/ leg room..

I was squashed in a window seat in shear agony! No one helped me at all on the flight apart from letting me use the business class toilet..

I had panic attacks, stress and anxiety on top of the excruciating pain for the whole 4 hours of the journey!

I bought a cheap ticket through their website

And couple days ago I received mail information me that the airline has change my flight ( schedule and destination!)

They told me if I don’t agree I can get a full refund

Which I agree to but after that they told me the airline denied a refund request

Please avoid this website

Booking tickets: BWRLQK

Order LG1M3Q

Price: 3.080.97 AUD payment 5 January 2022

Date travel: 30 March 2022

2 Adults 1 child (1 year)

Tiquet:

LA4816 Brisbane (9:10am) - Auckland (3:20pm)

LA800 Auckland (18:40 pm) - Santiago de Chile (13:20 pm)

LA576 Santiago de chile (15:00 pm)- Bogota (19:05 pm)

Cancelled: 5 February 2022

Request refund: 10 February 2022

Waiting for refund LATAM / Flight network

I have purchased a ticket back in August 2021 and it had been changed w times. It was then later cancelled due to covid restrictions. It has been over 6 months and I'm yet to get refund. I have been calling to follow up on a weekly basis and all I have been told is your payment is coming next week.

Utterly shocking and very poor service. Will not use sky scanner again

I have booked tickets to Dubai from IOM with a connection through Manchester. Due to the storms that have been taking place during this month in the UK I made the decision to move my flight the day earlier to avoid the bad weather coming in over the weekend (Saturday) and avoiding the risk of the flight being cancelled which has been happening off the island. I requested the change to be done on Monday and it is now Wednesday and I am due to fly out on Friday but I have still not received any confirmation that the flights have gone through or received my E-Tickets of my new flights of the Island. I am due to see family I haven't seen for 3 years and a Nephew I have not met yet. It is a simple request that I am asking for, yet I am being ignored despite my chasers! This can obviously be done as I have received the email if the flight choices are okay yet no one is able to actually book them for me and send confirmation! IT'S BEEN TWO DAYS and still no REPLY! I need these tickets!

I booked a flight with skyscanner and subsequent flight intinerary recieved for a Qantas 5pm flight. SMS notifications were recieved up to day of flight confirming 5pm information. Upon arrival at airport, found flight had been cancelled. Inquiries with Skyscanner and subsequent information provided by Skyscanner showed they had actually booked an earlier flight in the day but they provided the wrong 5pm information so I was listed as a 'no show' on the earlier flight. Skyscanner provided no information of any change in flight times. Several attempts over months to obtain a refund from Skyscanner went unresolved with standard response that they were inquiring with Qantas. Full details and copies of SMS and emails can be provided to demonstrate both the sequence of events , the incorrect booking and the absence of any change notifications by Skyscanner. Email is colin.[protected]@gmail.com

Flight cancelled by eastern airways... Ordered flights from Newquay, England to London Gatwick airport on 18/2/2022 through Skyscanner. The staff in the customer service department were rude and unhelpful saying my refund would take more than two months which if you have had to find other transport and pay for it is unacceptable

Hi I booked a flight in November with Skyscanner from Sydney Australia to New Plymouth New Zealand when the borders re opened. The borders closed again and my flight was cancelled by Qantas at the start of January.

Since contacting both Qantas and Skyscanner. There has constantly been a delay or no reason at all or saying my refund hasn’t been processed. Always putting the blame on Qantas for not releasing the money back to me. They have stated every call it is I’ll be 2 weeks delay 4 weeks 6 weeks 8 weeks max I just talked to someone and he’s said 16 weeks that is a joke I have numerous friends who booked exactly same through Skyscanner and Qantas or other airlines have received there refund. I just want this resolved. Qantas have been a great help sky scanner not so much just a constant copy and paste same message. Surely over a months time it should at least be processed.

I got A e-mail from British Airways that my flight was cancelled due to Covid 19 for my return back home to Inverness from Amsterdam.

This can happen and I understand that we just have to respect that.

We order the tickets whit Sky Scanner but because we got the mail from British Airways we phoned them and ask them the book new ticket to go back home.

Plain and simple we order the tickets whit sky scanner and we have to get in contact whit them.

Okay no problem phoned sky scanner and you can already understand that this is getting a joke they told us that we had to phone British airways to get a refund our plan a new flight.

So back to British airways well you can guess phone sky scanner.

So 5 days of my Holyday I was more on the phone than having fun.

It end that I had to order a ticket myself to be able to go home Cost £190 on top of the £234 return I already paid to sky scanner.

And Sky Scanner is giving me a refund of yes I got a refund of £76 of the £234 I paid And believe me there callcenter workers there English is so bad that I wonder if they even understand what your are saying

This is now taking 8 weeks and I wonder was it wort spending all that time for £76 o ye and I still have to wait 10 more days for the refund.

And then there tricks as well ask if I can speak to supervisor and that had to be a call back same person phoned back pretending she was the supervisor

Used SkyScanner to book flights, selected edreams UK to book flights to Santorini from London. After putting bank details in, I pressed the pay button. It was taking a few seconds to go through process then a message popped up saying the price had gone up, think it was about £50.
Couldn't believe that they could do that. I didn't push any more buttons but had a worrying night till I could contact my bank to see if money had come out. This company had my bank details, who knows what they could have taken out. What edreams did was completely wrong. They can't give you a final price and then change it after you have given them the ok to take your money. Luckily, I wasn't caught out. Its corrupt