Skynet Worldwide Express review: Courier service

Dear Sir/Ma’am,

Hope this mail finds a fit & fine, real human being.

It’s regarding a booking with reference# [protected] which was booked from New Delhi, India in expectation that it will get delivered at given address in Abu Dhabi, UAE.

Tracking shows that parcel reached your Abu Dhabi facility on 1st March, with normal transit time.

After that delivery got rescheduled multiple times, and still going on & on till date, without any reason, without any information to us/receivers.

Most interesting & frustrating part is approaching successfully to your customer care, both at Dubai & Abu Dhabi.

Only first call gets success to reach customer care person, after that I never got succeeded to cross the answering machine, only waiting in the queue to get our call answered by the representative.

We can imagine & it seems that they mark the phone numbers in their system, which not to be answered.

Given WhatsApp number (+[protected]) never ever got replied. Seems not even read.

There were total 4 parcels, all booked together, from which three got delivered smoothly.

Their booking ref 6201-[protected], 6201-[protected] & 6201-[protected]

- For 6201-[protected]: Got a call that they 10min away from delivery address & additional AED 24/- to be paid. (arranged for cash change payments & parcel got delivered.)

- For 6201-[protected] & 6201-[protected]: Next day got similar call stating that 10min away from delivery address & additional AED 62/- to be paid. (self & cash was not available at destination, so I requested to take the payments online, rescheduled it for next day & asked for invoice for additional payments to pay online. Upon which I got only payment link & amount against each tracking number totaling AED 61, upon asking for invoice, surprisingly amount got reduced to AED 47 in total, which got paid & both parcels got delivered smoothly. Also requested to inform me in advance for total amount to be paid for the balance parcel, so it can be paid online before their arrival. Unfortunately still waiting for it. Full WhatsApp conversation attached)

- For [protected]: This only forced me to approach your customer care services & the suffering begins here. Which initially tried to explain.

Attaching few WhatsApp conversations. Without any hope of being read or get noticed.

Just giving a try by writing in this e-mail, otherwise don’t see much hope with the SkyNet team & the way they handle their customers.

In case you are reading this & there is any other way to communicate with SkyNet for such issues, please guide me accordingly.

SkyNet’s contact us section mainly focused on generation of new customers; not for the existing ones.

Already tried & sent message yesterday via web form to “Logistic Advisors”, but no response till now.

In expectation of the issue gets resolved & will be able to receive our ‘parcel with misfortune’.

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In continuation of above, SkyNet delivery person (+[protected]) approached at 2:28 PM UAE time & informed that there is a box with reference id [protected] to be delivered after payment of AED 24/- & he is about to reach within 10 min.

Payment has been arranged & box got delivered.

We checked with the shipper for reference id “[protected]” with single box, they are also not aware about this reference id.

Our concern is only reference# [protected] with 6 boxes with it, which is still pending.

Hopes are less, but in case anyone attending it, please at least give a try in-order to resolve the issue.

Thanks & Regards

Aditya Verma

+[protected]

Attachments: there are few more, but system not accepting it.