Skylux Travel review: Deceptive sales tactics on airline tickets.

When we first contacted Sky Lux from our home in Santa Fe, NM, the representative Turner W,who indicated that he is working from the West Coast of the U.S., seemed cordial and helpful. Turner sent several itineraries to choose from and promised to get our seat assignments soon. (It became clear that Turner had no intention of obtaining seat assignments. Turner W offered no help in filling out the many forms required by the airline for passenger Bill Hultquist’s health equipment.) We soon realized that the layover time between the domestic flight and the international flight we were taking was insufficient for Bill with his disabilities to make the connection.
Bill is very handicapped with an autoimmune disease that causes him to be crippled. He cannot leave the house without his motorized wheelchair. The rules for airlines by the Americans with Disabilities Act and equally for travel service such as Sky Lux Travel are clear. Assigned seats must be provided and other accommodation must be made for disabled passengers. .
After booking the first set of flights, it took over three weeks to reach Turner W again. Turner finally called us on April 2. Turner was enthusiastic about helping us, and he showed us flights with much better layover times. He continually said, “Don’t worry about the prices” as we viewed new itineraries. We booked new flights at about 11 p.m. The next morning at about 9 a.m. we realized Turner cancelled our previous flight, but he did not reimburse the $3800 in charges to our credit card. So now we are on the hook for a total of $7456.00 As soon as we realized what happened we attempted to cancel on April 3 with Sky Lux beginning at about 9 a.m. and then several times during the day. Sky Lux charged our credit card early in the morning on (April 3).
Our agent, Turner, sent us an email on the afternoon of April 3 clearly stating that he sent in a request for cancellation of our booking. Sky Lux asked us for a written statement of our reason. We complied right away. Turner W. is a senior travel consultant who has worked with Sky Lux since 2019. Why would he turn in the request for cancellation if the ticket couldn’t be cancelled and the money reimbursed?
We thought we could work with Sky Lux until Turner charged us over $3600 without cancelling the earlier charge. Again, Turner was extremely cordial and seemed to want to help. His constant refrain was “Don’t worry about the prices” that were listed on the itineraries we were viewing.) On the second invoice, there is no information concerning what happened to our initial $3800.