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SkipTheDishes
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www.skipthedishes.com
www.skipthedishes.com

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1.0 288 Reviews

How responsive is SkipTheDishes's customer service?

4 Resolved
282 Unresolved
Very poor 🤒
We don't know much about how SkipTheDishes handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with SkipTheDishes and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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K
9:39 pm EST

SkipTheDishes Gift card

I received a $60 Skip The Dishes gift card from friends. They included the receipt for the purchase from a local Shoppers Drug Mart. I tried to reveal the activation code to use the card on Dec 28/22 but the code was damaged when I tried to scratch off the seal. I immediately contacted Skip The Dishes through my app to report the problem. I was told I needed to contact Shopper Drug Mart. They instructed me to provide photos of the damaged card and my personal information so they could advise their Third Party Vendor to resolve the issue. I did as I was asked and was told the matter was escalated to the third party. On Jan 10/23 I received an email from Shoppers Drug Mart telling me that their gift card partner, Blackhawk Network, suggested I contact Skip The Dishes because they only handle gift card activations and are unable to retrieve the funds. I responded saying I had already been in touch with Skip The Dishes and they told me to speak to Shoppers. I agreed to try Skip The Dishes again. Jan 10/23 I opened an online chat with Sweetia from Skip The Dishes through my app, explained the situation and provided pictures of the damaged card. Sweetia advised me that the $60 would be credited to my Skip The Dishes account. Jan 22/23 my account had still not been credited so I reached out to Skip The Dishes again through my app and spoke to Manpreetk. I explained the situation again and provided pictures of my gift card. I explained the amount was to be credited to my account. Manpreetk assured me the matter would be resolved within 5 days. Jan 26/23 there was still no response or credit to my account so I opened a chat with Sukhmeet through my Skip The Dishes app providing all the same information and pictures explaining my expectation that my account would be credited as promised. I was given another run around so I asked to speak to a manager directly. I was told a manager would call me with the hour. I received a call as promised, explained my situation at length again and was assured my issue would be passed along to the operations team at Skip The Disges for further investigation. Approx. 30 min later I received an email from the Operations Team at Skip The Dishes advising me they checked the serial number of the gift card and they claim it had been redeemed and due to privacy laws they couldn’t tell me where it was used or who redeemed it. I wrote back explaining this was not possible because the activation code was damaged and therefore the card couldn’t have been used. Frustrated, I explained the exhausting efforts I’ve made trying to get Skip The Dishes to honour their promise to credit my account only to be lied to and accused of trying to commit fraud. Jan 27/23 I open a chat with Veerpal on my Skip The Dishes app once again explaining the situation, the promise that hadn’t been honoured to credit my account and provide pictures of the gift card and receipt again. Veerpal advised me he couldn’t access and add any credit for my account. I asked to speak to a manager and was told someone would call me. No one did. Jan 28/23 I called Shopper Drug Mart again and explained to a customer service rep what my experience has been trying to resolve the issue with the gift card. I was advised that a third party vendor manages these gift cards and I have to speak to Skip The Dishes to resolve the issue. The shoppers drug mart rep said they could connect me to Skip The Dishes directly and transferred my call. The call was directed to a message that told me to use my Skip the dishes app and abruptly ended the call. I called Shoppers Drug Mart back and explained how the call was disconnected and asked to speak to a shoppers drug mart manager. I was assured a manager would reach out to me within 24 hrs. As promised I received a call, explained my situation and experience. The manager explained they couldn’t do anything to refund the money and suggested I speak to Skip The Dishes again. Jan 31/23 I check my account to see if there has been a credit and there has not. I open a chat with Harleen through my Skip The Dishes app, explain the situation, my experience, and the expectation that Skip The Dishes honour their promise to credit my account. Harleen tells me they purchase the gift cards from a third party vendor and they cannot credit my account. Harleen suggests I speak to Shoppers Drug Mart. I am furious at this point. Skip The Dishes is a despicable business with no sense of respecting the customer. Money has been stolen from my friends who purchased a gift card as a gift to me. I expect a resolution to this matter and Skip The Dishes and Shoppers Drug Mart need to reevaluate their business practise when it comes to their gift cards. This is unacceptable. I plan to bring this to the Better Business Bureau and anyone who will listen and hopefully make a change.

Desired outcome: I expect the money to be refunded to me.

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Tara Nicholls
, US
Jan 20, 2024 5:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Holy smokes. This better not be what happens with my same issue. Was gifted $200 plus have the gift receipt, and it’s not my fault the code bar was [censored]. Was told 24hours and a credit would be in my a going and we are at 48 now.

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8:07 pm EST
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SkipTheDishes my order #[protected] - Burgoos Restaurant - Vancouver, BC

On my order number #[protected] dated November 4, 2022 for Burgoo's Restaurant in Vancouver, BC. I did receive my Cherry Pie & I submitted the error & was told I would receive $11.50 credit on my account but it has not happened yet. I order a lot from you & I would hate to go to another company. I have been waiting a couple of months now. My name is Candis Chinery.

Desired outcome: Would like the credit on my account

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6:31 pm EST
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SkipTheDishes Undelivered food; money not refunded

This is my 3rd time to complain about Skip the Dishes. Instructions for delivery is very clear. Notification sent that food was delivered but not found. Searched the area, went to the main floor to ask but nothing. Complained to Customer Service through Chat but I was only told that I complained & asked for refund a few times already & this time they wont refund me. Is it my fault that my foods were not delivered & I ask for a refund for my hard earned money? They just dismissed me today & I am so frustrated & upset. Money down the drain & no lunch.

Desired outcome: Refund my money for the lunch I ordered but did not get.

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9:32 pm EST

SkipTheDishes I ordered chicken and it was wrong address.

I ordered chicken. 6 piece meal cost 23 plus dollars and the address was wrong. I moved to 205 smithfield. Apt 9. I don't live on edison no more. I want my refund. My name is Paulette perrault. [protected].

The delivery guy said he didn't want to come here with my food. He had to get up early. It was too far he said. Like wtf. Do your job and bring me my food. I was mad.

Desired outcome: I would like my money back in my account.

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N.Sherwood
Surrey, CA
Mar 04, 2023 12:10 am EST

As a courier for them it's not always their fault but if the app was updated and the selected address for that specific order was accurate then they should provide the refund or see the order was made to your new address. I wouldn't say it's not common but they would correct the issue if you have the correct address for delivery when it's placed otherwise the courier needs to work within a local zone to fulfill the duties to other customers. Deliveries are to the address the customer placed the order to and then if it has a new address the fee would increase to pay for transit to the next address within a maximum 15 km.

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8:51 am EST
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SkipTheDishes Gift card code peeled off when sticker was removed

I received a gift card over the holidays. There is a sticker on the back of the card that you have to peel off, which exposes a unique code you need in order to activate and use the card. When I peeled it, it removed 2 or 3 numbers, which meant I could not input the code and the card was useless. I contacted support, but they said to go to the place I got the card (Shopper's Drugmart). After dealing with Shoppers support for several days, they informed me the card is a third-party seller and they cannot do anything for me, and to go back to Skip with my issue. It seems no one can help with this issue, and this is extremely frustrating.

Desired outcome: I just want a new card with the same amount as the card I received.

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1:11 am EST
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SkipTheDishes Ordered food not received and refund/credit denied

On Jan 21, 2023 I place a food order through skip the dishes which was paid via skip credits and my credit card. I followed there tracker and when it showed my order was delivered I was surprised. I live in an apartment building and all my orders have the same detailed instructions - buzzer number and how to get to apartment once in the building. The courier never buzzed my apartment and I had to go looking for it. Needless to say I never found my order.

This is not the first time that this has happened but it is the first time that a refund has been denied - I even make it easy for them by accepting Skip Credits.

I submitted the missing order info thru their website requesting full refund including taxes and the mandatory tip for the courier - in total $28.23 to my credit card and $5.00 is Skip Rewards redeemed.

I received an email from them advising that they would not be refunding me for the order I did not receive and referred to their Terms of Service - which is no help at all.

They also temporarily locked me out of my account

Desired outcome: The full refund as requested 28.23 to my credit card for order #[protected]. At this point I don't care about the skip credits refund as I will no longer be using their services

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1:25 am EST

SkipTheDishes Did not feel i was properly compensated and not treated like a person

I ordered kfc, didnt receive my meal, i am a single mother of 5, so i thought this would be quick and easy as i had to work that evening, which i was late for due to this mishap, but the delivery man did not deliver, i was compensated for my order and given a measly 5 skip dollars, at a normal establishment, they would refund my monies as well as reorder and give me that meal for free, or a credit. Im sure skip is insured for this type of sloppy.dealings, also, i did not appreciate being spoken to via text, as i am now, iy makes me feel like my issues and concerns do not matter nor apply to skip, i am very dissatisfied and and all i am asking is for you to right your wrong, just give me, the consumer, what any other establishment would do, thank-you

Desired outcome: Poor, my 5 children had to wait longer for supper and i was late for work

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6:54 pm EST

SkipTheDishes Driver did not follow instructions, horrendous customer service!

I ordered for the first and now the last time from this outfit!
It was a nightmare from start to finish!
First off, I asked in the instructions section that the food be handed directly to me, the customer!
This was not done! The food was left outside my door on the ground!
No one knocked on the door to announce themselves, nothing!
Not happy about this at all! As food could have been tampered with! Busy street right outside!
Second, I called customer service as the food was horrible and not made to the order for which I requested.
I called the restaurant, spoke to a woman there named Marwinder. Asked her for a refund as food was too spicy and I had specifically requested medium to mild, I requested a refund. She told me that I had to call skip the dishes for a refund!
I did contact skip the dishes asking for a person in customer service to speak with and not a chat line!
I got someone on chat named Muppet, who disregarded my frequent requests to speak to a customer service rep.
My request was ignored time and again! Keep chatting with me.!
I requested a refund, she asked me why!
I told her and again asked for a refund! And to speak to someone as I didn't like the chat line

Desired outcome: I WANT A REFUND ASAP ALONG WITH THE TIP !

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2:19 am EST
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SkipTheDishes Food/alcohol delivery

I have 4 cancelled deliveries, each for no reason plus one misdelivered order, which have remained unrefunded. Each time I attempt a chat (twice now), the person on the other end drops the conversation and I can’t connect again. I have now sent an email demanding my refunds which is now totalling over $200.

I’m completely disgusted with this service and will never use them again.

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10:44 am EST
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SkipTheDishes Gift card $100

I was at the Marilyn Denis Show and received a $100 Skip card for Christmas - went to load it onto my online card and was unable to — the following is a result of a few weeks of back n forth with Shoppers and Skip — neither would take responsibility and kept me going back to the other. This is now over 1 month later and still 0
Chat started
It was for $100
Shoppers told me to contact skip directly.
Sonam. S joined the chat
Sonam. S
Hello Donna this is Sonam. S with SkipTheDishes. One moment please while we look into this for you.
thank you
Sonam. S
your welcome!
To assist you better, can you please confirm your email address and phone number for me?
[protected]@gmail.com
[protected]
Sonam. S
Thank you
Donna, Can you please check the gift card and let me know the price value of this card?
$100
Sonam. S
Thank yo
I am working on your request please bear with me
thank you
Sonam. S
Your welcome, Donna
I appreciate your patience, I understand how upsetting this situation can be, not to worry I would be providing a resolution shortly.
OH - nice to read! I appreciate that — it has been a journey...
:)
Sonam. S
Thank you for understanding
Donna, You have to check with your retailer from where you get this card as it is not showing activated from their end
I have already been talking with customer service online and in person at shoppers drug mart - they did a check through their third party and told me the card was already redeemed. I can forward you their email from this afternoon
this was the response I got today - after going through 1 week of this investigating already — Dear DONNA,
Thank you for your continued patience.
After investigating this further, we see that the gift card has been redeemed. Our gift card partner, Blackhawk Network, only handles gift card activations. If a card is redeemed, Blackhawk is unable to retrieve the funds.
In this case, only Skip will be able to access the details of the card and purchase history. For privacy reasons, they are unable to provide us with any information on the redeemed card.
We recommend that you reach out directly to Skip for further assistance.
Again, we are sorry for any inconvenience this may have caused. Please let us know if you have any further questions. We kindly ask that you do not delete or change the case number in the subject line of this email. This number is for your reference and allows us to keep all information related to your case in one place to refer to.
Sincerely,
Krupaben
Shoppers Drug Mart Customer Support Team
Case Number: [protected]
if you are not able to help me - I need the contact for a manager or someone who can do something about this
email address please
Sonam. S
Thank you for confirming
Thank you for reaching out to us. Could you please forward your message to [protected]@SkipTheDishes. ca so that we can ensure it is forwarded to the appropriate team?
Yes - I did that this afternoon
I would like to have my online account reimbursed for the $100 - have the amount added to the $15 that is already there
this is making me more frustrated and wasting a lot of my time — not to mention that this was supposed to be a gift - something nice — it is making me upset and angry
taking WAY TO LONG to resolve and no one wants to take responsibility - fix it - and move on...
I have been getting the run-around and that is not right
Sonam. S
I wish you didn't have to go through this situation. I do understand your concern and can feel your frustration. I am extremely sorry to hear about this situation. but plaese wait for the email team'sresponse
thank you - I understand there is nothing you can do — at this level
I will send another email of our chat to [protected]@SkipTheDishes. ca and see what happens next week?

Desired outcome: reimbursed +++

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12:49 pm EST
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SkipTheDishes Skip the Dishes gift card

My son bought me a g$100.00 gift card for Christmas, however, when I have tried to redeem it , an error and invalid code appears and notifies me it has been redeemed. I have searched high and low for a customer service number to call in Canada to no avail. Furthermore, when I called my son he was quite upset as another card he purchased for a gift did the exact same thing. I find it funny that there isn't a number on the back of the card or on the internet. Feels like Skip the Dishes is scamming people , thus, no way to contact them. Not impressed!

Desired outcome: I want this rectified!

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7:18 pm EST

SkipTheDishes Food mishandled- order#[protected]

Good Day,

I order a meal on January 4, 2023 at 2pm and promised a 20 minute delivery time.

After an hour I messaged support and the said it would be delivered at 3:15pm.

This seemed strange as 3:30pm the order still hadn't been delivered, however it said the driver was coming to me. This was not so as on the app it showed his going further away from my location.

I called the restaurant and was advised that the driver had picked up the meal from 3pm.

I messaged the support team and they kept insisting i cancel the meal to have a full refund done, I really wanted the meal as it was at a subsidize cost and from a nice restaurant.

At 4pm contacted support once more and they stated that the call the driver and asked him to make the delivery ASAP.

When the order arrived it was clearly tampered with and was in a horrid condition. I am asking what severe penalties can be held against this breach.

Desired outcome: An outcome that does not necessitate legal proceeding being initiated. Email [protected]@gmail.com

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1:21 pm EST
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SkipTheDishes fraudulent use of credit card for service

Credit card ending in 7576

4/12 $39.73

1/12 $29.05

These are not my charges

I have never been to Winnepeg

and do not know anyone in Winnepeg.

I am Canadian but currently in Mexico and a companion card holder is in Taiwan.

Definitely not our charges.

Please investigate and resolve this matter.

Harvey Finnestad [protected] -Mexican Cell Phone)

Desired outcome: Remove the CC charges

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3:16 pm EST

SkipTheDishes Billed for a purchase that was not delivered

On Dec 22, 2022, I ordered 2 bottles of scotch from Skip the Dishes.

There was a snow storm going on and the purchase for $85.70 was not delivered.

I spoke to a support person at Skip the Dishes. I was told to re-order the 2 bottles of scotch as the first purchase for $85.70 was returned to the store.

In looking at my bank account I was charged for 2 purchases of 2 bottles of scotch each. The support person at Skip the Dishes told me that they would reverse the charge for $85.70 in 15 minutes.

The charge for $85.70 was not reversed.

Dec 22, 2022

ONLINE PURCHASE 21DEC2022SKIPTHEDISHES MB

-$88.79 DELIVERED

Dec 22, 2022

ONLINE PURCHASE 21DEC2022SKIPTHEDISHES MB

-$85.70 NOT DELIVERED

Please reverse the $85.70 charge.

Thank you,

MICHAEL CHALMERS (name on debit card)

Debit Card used: BMO [protected]

Expiry: 08/24

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6:49 pm EST
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SkipTheDishes skip the dishes

ordered from Dairy Queen driver phoned said he was near then he sid he was at willowbrook cresent I told him no across the street in apt building. He said Driver House I said yes my roommate is at the door waiting. that was at 4:01 and he still is not here and it cost 36.12 ..tried phoning him and can't get throu. can't find chat. Pissed right off .Delivery no is [protected] .Sonu was the driver who is very hard to understand

Desired outcome: I want my money put back in my account and never to use you again

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6:53 pm EST

SkipTheDishes Carriers constantly delivering to wrong address

The carriers are delivering to the wrong address constantly. This has happened more times than the company should be proud of. This time they claimed it was delivered to the right address and either gave it to the wrong house or stole it and are now refusing to refund my money or even credit to reorder because it is somehow my fault their carriers repeatedly do not follow instructions. They stole my money which is theft and I am now forcing it back through dispute through my bank. They have also refused me talking to a supervisor. Never received a phone call. They would just leave the conversation and trust the word of the driver who has no proof it went to the correct address as it didn't. The customer service is nasty.

Desired outcome: I want the order i paid for that went to another house or the carrier stole and I will never use this service again. This is a constant thing they do not follow directions.

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12:20 pm EST
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SkipTheDishes charge on my credit card

on Nov 21 there was a charge to my credit card for your location, I live in Saint John New Brunswick and have never used your services anywhere . Please reverse the charge

11/21/2022 11/22/2022 Ending in 6202 SKIPTHEDISHES WINNIPEG MB $39.22

Account Number: Ending in 6202

Additional Information: SKIPTHEDISHES WINNIPEG MB

Reference Number: 8230009NM0002WBHH

Merchant Type: Food Eating Places, Restaurants

Desired outcome: reverse the charge

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2:13 am EST
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SkipTheDishes High incidence of deliveries missing items, food cold/made badly, inadequate solutions.

I have occasionally resorted to ordering meals through SkipTheDishes. I have found that the quality of the food is significantly worse. I have additionally found that whereas one could previously take for granted that food delivery would result in having what one ordered delivered, with SkipTheDishes that can no longer be taken for granted.

Finally, in November and December of 2022 I was provided with grossly inadequate goods and services when ordering meals through SkipTheDishes in the Canadian province of Alberta. In addition to many other previous bad experiences with this company, my deliveries have twice in a row involved missing and badly prepared items.

The management strategy for the inevitable complaints appears to be to simply offer a refund, as though that is actually solving the problem. First they try to do it through SkipTheDishes credits. I had accepted that in the past but when it became apparent that the incidence of missing, badly prepared and/or cold items is significantly higher when ordering through SkipTheDishes than anything else I've ever experienced, I demanded the refund go back to my credit card. They attempted to discourage this by claiming that it can take up to ten business days. I told them I no longer want their credits.

This company is bringing down the quality of business practices as well as goods produced. Moreover, I find them to be entirely inadequate when addressing a complaint. Getting a refund is not being made whole and even if someone were to accept that it is, the frequency of substandard deliveries is so high that it makes having to use this company irrational except in desperate situations with no other delivery option available.

Desired outcome: I reckon this business model has had a negative impact on the overall quality of life for everyone. Deliveries were entirely functional until the advent of SkipTheDishes. I hope for return to previous models.

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2:31 pm EST

SkipTheDishes Chicken breasts from church’s chicken

About a month ago I sent a message about the chicken breasts that I ordered from church’s chicken (8) and how unhappy I was as the breasts were not breasts. Do you not respond to complaints about the quality of food received? My order was on September 15, 2022 and it sent a message right away and have not heard a thing.

Desired outcome: A response and refund

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2:13 pm EST
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SkipTheDishes kfc

On Nov. 22 I placed an order for p/up through Skip for KFC at 2032 Kipling Avenue in Toronto. Order # [protected]. When I got to KFC at 12-30 p.m. I was told they had no order for p/up for me. I left empty handed and picked up lunch elsewhere for my family. At 3-00 p.m. KFC called to ask when I was coming to pick up so obviously they did have an order for me was well as my name and phone #. This is clearly the fault of KFC but it is Skip that has withdrawn the money for this order from by bank account using my Visa debit card. Please let me know when this charge will be reversed.

Desired outcome: charges reversed

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SkipTheDishes In-depth Review

Website Design and User Experience: The website design of SkipTheDishes is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, allowing users to quickly search for specific restaurants or cuisines. The overall user experience is seamless, with fast loading times and a responsive design that works well on both desktop and mobile devices.

Ordering Process and Convenience: The ordering process on SkipTheDishes is incredibly convenient. Once you've selected a restaurant, you can easily browse their menu, customize your order, and add items to your cart. The checkout process is straightforward, with multiple payment options available. You can also schedule your delivery for a specific time, making it convenient for busy individuals or those planning ahead.

Restaurant Selection and Variety: SkipTheDishes offers a wide selection of restaurants to choose from, catering to various cuisines and dietary preferences. Whether you're in the mood for pizza, sushi, or Indian food, you're sure to find something that suits your taste. The variety of options ensures that there's something for everyone, making it a great platform for group orders or catering to different preferences.

Delivery Speed and Reliability: The delivery speed and reliability of SkipTheDishes is impressive. The estimated delivery time is provided upfront, allowing you to plan accordingly. In our experience, the deliveries have always arrived within the estimated time frame, if not earlier. The tracking feature also allows you to monitor the progress of your order in real-time, giving you peace of mind.

Customer Service and Support: SkipTheDishes provides excellent customer service and support. Their customer support team is responsive and helpful, addressing any concerns or issues promptly. They are easily reachable through various channels, including phone, email, and live chat. The support team goes above and beyond to ensure customer satisfaction, making the overall experience positive.

Pricing and Value for Money: The pricing on SkipTheDishes is competitive, offering good value for money. The menu prices are set by the restaurants themselves, ensuring transparency. The platform also frequently offers discounts and promotions, allowing users to save money on their orders. Overall, the pricing is reasonable considering the convenience and variety of options available.

Food Quality and Presentation: The food quality and presentation on SkipTheDishes are generally excellent. The restaurants listed on the platform are carefully curated, ensuring that only those with high-quality standards are featured. The food is well-packaged and arrives in good condition. The presentation is also appealing, with attention to detail in terms of plating and garnishing.

Dietary Options and Special Requirements: SkipTheDishes caters to various dietary options and special requirements. The platform allows you to filter restaurants based on specific dietary preferences, such as vegetarian, vegan, or gluten-free. Additionally, you can customize your order to accommodate any special requirements or allergies. This ensures that everyone can find suitable options and enjoy their meals without any concerns.

Loyalty Program and Rewards: SkipTheDishes offers a loyalty program that rewards frequent users. By ordering regularly, you can earn points that can be redeemed for discounts or free items. The loyalty program incentivizes users to continue using the platform, providing added value and benefits for loyal customers.

Mobile App Functionality: The mobile app of SkipTheDishes is highly functional and user-friendly. It offers all the features and functionality of the website, optimized for mobile devices. The app allows you to easily browse restaurants, place orders, track deliveries, and manage your account. It is available for both iOS and Android devices, ensuring accessibility for a wide range of users.

Overall User Satisfaction and Recommendations: Overall, SkipTheDishes provides a fantastic user experience and is highly recommended. The website design and user experience are top-notch, making it easy to navigate and place orders. The restaurant selection and variety are impressive, catering to different tastes and preferences. The delivery speed and reliability, along with excellent customer service, contribute to a positive overall experience. The pricing offers good value for money, and the food quality and presentation are consistently high. The platform also accommodates dietary options and special requirements, ensuring inclusivity. The loyalty program and mobile app functionality further enhance the user experience. We highly recommend SkipTheDishes for convenient and enjoyable food delivery experiences.

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