SkipTheDishes

First time trying Skip The Dishes, horrible experience. Had company last night, ordered an artisan pizza at around 5pm. Absolutely ridiculous! First order was delivered to a different street. We went out looking and couldn't find our pizza. Later checked google earth and that’s why we know it was delivered to Watson Street (we are on Charles). We were hungry, assumed that the first order would be refunded, so re-ordered. That driver went to North Oshawa to pick up the pizza that was actually in downtown Whitby! He was driving around like he was lost. After considerable time, he was changed to a different driver. The pizza arrived at 8:11pm, stone cold and hard as a rock, not edible. We ended up making sandwiches as we were so hungry. Now I have to chase my money back as I havent received a refund of $67.00 and we had no dinner after hours of this mess.

Orders: [protected] and [protected]

Hey I made my order, it had a $5 coupon added for my discount. I add my visa into system and hit order, then the $5 coupon was removed and my order is $5 more? I dont want this order unless you can give me that $5 discount. Why did you remove it soon as I hit place order?

Chat started

Heer joined the chat

Heer

Hello jeremy, this is heer with skipthedishes. One moment please while we look into this for you.

Thanks

Heer

Thank you for reaching out to us. I appreciate you being patience. I can certainly understand where you’re coming from. I am looking into this for you, I will be back soon.

Ok

I just would have ordered something else cheaper. If I wasnt getting that

Heer

Thank you for your hold. Looks like the coupon did not apply due to awaiting payment. This can happen when there's a bad internet connection or a page times out. You can place the order if you want to or you can wait for 24 hours as it will be added back to your skip account within 24 hours automatically. We do not manually add the coupon.

Ok cancel the order then

Thats a scam

Heer

I can completely understand your concern and know how you are feeling right now. However, I am unable to add the coupon.

Because the courier has already picked up the order from the restaurant, we won’t be able to issue a refund if you cancel.

Not your fault. I just dont want it, it too expensive

Yes you will, you tried to rip me off I dont want the order. I am not paying for this.

This is skips fault, not mine

Credit my visa back.

Heer

I can completely understand your concern and know how you are feeling right now. I am not able to cancel the order and provide you with a refuna.

Let me speak to a manager

I'll call visa, this is fruad

I told you right when I placed the order, you waited till driver picked up the order to tell me this

Thats on you

Chat rated bad

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I sense I have am a victim of fraud and this is a great concern as I have for the first time signed up with Skipthedishes and made an order for food at a local Subway (on Fenwick Street, Halifax, N.S.). The order was not received by Subway and I sense I have been scammed in the name of Slipthedishes. Unfortunately II do not recall the exact details of my order despite it being established about two hours ago. ... I have recently changed my Visa number and certainly do not want to shut down banking accounts ... an outcome which would pose great difficulty as I am an elder and wheelchair dependent and there for cannot travel in person to my bank. Melanie Elliott carpe.[protected]@ns.sympatico.ca tel: [protected]

Hi there,

I would like to share my very poor experience with the Skipthedishes customer service yesterday and this morning, which was very unprofessional. I am looking for compensation on an order I received yesterday. Please see my chat transcript below, which includes an explanation of my experience. Jass unfairly ended the chat.

Chat started on 01 Nov 2023, 12:40 PM (GMT+0)

(12:40:17) *** [protected] joined the chat ***

(12:40:17) [protected]

Hi there, I would like to contact customer service regarding an issue with the service I received on this chat function yesterday

(12:40:47) *** Jass joined the chat ***

(12:40:55) Jass

Hello [protected], this is Jass with SkipTheDishes. How may we assist you today?

(12:42:17) [protected]

Hi Jass, I'm not sure if you can help me...I had an issue while trying to place an order yesterday, and was very disappointed with the service I received from the woman assisting me via this chat function. I'm wondering who I can speak to about that?

(12:42:45) Jass

I apologize for the inconvenience this has caused you. Could you please tell me what kind of error you are facing?

(12:45:17) [protected]

So yesterday I wanted to order and use a voucher on my account. It was applied to the order, but when I went to pay it disappeared. I didn't want to place the order without the voucher, but the lady assisting me on customer support said there was nothing she could do, and I couldn't receive my discount on the current order. She simply said the voucher would appear in my account again in 24hrs. I was very disappointed that a voucher I received for poor service in the past couldn't be applied when I was giving skip a second chance. She was very unprofessional, taking 5 minutes to reply to some of my messages after I had waited in a long queue, and I spent half hour in the chat before she convinced me that I couldn't receive any discount and I placed the order, since I was hungry and my time had been wasted.

(12:45:58) [protected]

Furthermore, when we did receive our order from Magic Sushi in Winnipeg, MB, there were no chopsticks included and the fried sushi was lukewarm so we were disappointed in our sushi experience, too.

(12:46:22) Jass

Please confirm your e mail and phone number

(12:46:53) [protected]

[protected]

(12:47:34) Jass

Thank you

(12:47:48) Jass

we added COUPON5 again and which will expired on Nov 3

(12:48:48) [protected]

Okay but that's not very fair, since we don't order skip often and certainly will not twice in one week. I think we should receive compensation for the order we placed yesterday.

(12:49:08) Jass

we cannot add any compensation

(12:49:18) [protected]

If you cannot help me with this, is there a head office I can contact

(12:49:18) Jass

we added same voucher again

(12:49:48) Jass

for this reason, we cannot do anything as we already added voucher

(12:49:58) [protected]

I am willing to call or e-mail a customer service line who will help me and listen to my poor experience., because you guys do not listen to me.

(12:50:17) Jass

we discontinued our call services

(12:50:27) Jass

we can only assist on chats

(12:50:40) [protected]

Is there a main office where I can send a letter of complaint?

(12:51:18) [protected]

In my opinion, the least you can do is add a voucher that would actually cover the cost of a meal. to use in the next 2 days is ridiculous. I paid more than I wanted to for my order yesterday and received horrible service.

(12:53:30) Jass

we cannot do anything here

(12:53:43) [protected]

Okay so where do I go for assistance

(12:54:10) Jass

it appears i explained everything in detail and this chat is not going anywhere so i am going to close this chat

(12:54:12) Jass

It was my pleasure to assist you today. Stay safe! Thanks for reaching out to SkipTheDishes. Have a great one!

(12:54:15) *** Jass left the chat ***

Hey, I have been using skip the dishes courier application for 6 months, and my account along with my 4 homemates got deactivated on 5th of October,

Courier support is not even responding on my queries.

I have mailed courier support more than 50 times every time I get this response ,

Request #[protected] "Please Re-activate my courier ac..." was closed and merged into this request. Last comment in request #[protected]:

Please help me out with this issue

My contact information is

[protected]

[protected]@gmail.com

Good afternoon,

We purchased a $250.00 Skip the Dishes Gift Card for a co-worker, paying cash for the transaction. When he scratched/peeled off the activation code strip it took off the activation # underneath it.

We purchased the GC from Shoppers Drug Mart in Lake Country, BC, Canada.

The card has been activated at purchase but it can NOT be used. Please advise how we proceed. Shoppers Drug Mart has refused to refund and says Skip the Dishes is responsible for assisting.

I expect you can see that the card is activated and has a balance of $250.00 remaining.

The Card # is 076750522216399030048223589741

Purchased on 23/09/11

Authorization #919981

Reference #[protected]

Merchant ID: [protected]

Terminal # [protected]

Thank you for your attention to this,

Nicole Gazley

Respond to nicole.[protected]@rcmp-grc.gc.ca

On September 28, 2023, ordered from OPA through Skip The Dishes. After waiting for an hour, the app said that it had been delivered but no order arrived. You can't talk to them, customer care is NOT answering on the chat. Called the 2 different nearby stores that was supposed to be picked up from, and they said that no order had been placed from them. $80 is gone.

Please read email thread below and call me asap. Thank you

This message was sent with High importance.
This message was sent with High importance.
rehana Alli
[protected]@skipthedishes.com;[protected]@skipthedishes.ca
When you call me at [protected], please bear in mind that if it was the intention to have the order which was placed on September 14, 2023 picked up, Skip would not have been involved.
As I have said Raymond is not the owner of the credit card as I am and he uses it with my consent. See below for details.
Thank you so much,
Rehana Alli
From: rehana Alli
Sent: September 21, 2023 5:13 PM
To: [protected]@skipthedishes.com
Subject: Re: You have received a refund.
Attention: Accounts Receivables/Payables
Hello:
My son, Raymond Alli, has been using my credit card with consent to purchase and use the services of "skip the dishes" to DELIVER FOR A FEE of food items be it Kentucky, McDonalds, etc. to an address situate at 5 Durness Avenue Scarborough, Ontario. On or about September 14, 2023 the Manager of the KFC franchise said that he received two orders with identical items for delivery and/or pick up of food items to 5 Durness. He said that the food was ready to go or be picked up for a 6 o'clock delivery/pick up time. It was not.
When I did not hear from anyone at the delivery location, I called the KFC franchise on Markham Road and Sheppard Avenue to inquire where the delivery was at and he advised that no one picked up the food. He was specific in advising that neither Skip nor anyone picked up the food which was ready prior for the 6:00 o'clock delivery time to Durness Avenue.
The food had been sitting since it was prepared and up to the time I called the location. I offered to pay for a taxi to deliver the food which was for my grandsons to said address. The manager offered to deliver it. When he got to the premises, he called me to say no one would answer and when someone did answer the lady reported that she was not expecting a delivery and offered to pay for the delivery. I heard the manager ask her to pay between 10-15 dollars. I do not know how much he received. I will be sending this lady $20.00 to cover the delivery.
The above is the account of what I believe transpired. My credit card ending in 4991 was charged $141.00 and $139.27 for the same order, however, I confirmed with the manager yesterday, August 20th, that although he received two orders, one he said was "overnight" and the other later in the day, he prepared only one order and that he delivered it after I spoke with him.
Below are the entries of these charges to my MC account.
Please forthwith credit my MC card with one of the charges and notify me by email so that I can notify the bank not to treat the charges as being fraudulent.
Thank you for your kind co-operation and attention to this matter.
I do not know how Skip works and I am not interested in points. Points do not pay bills and I am a senior citizen.
Please govern yourself accordingly.
Rehana Alli
Rehana Alli Mastercard
Primary cardholder
**** **** **** 9441
September 14, 2023
SkipTheDishes
Food & dining
$139.27
September 14, 2023
SkipTheDishes
Food & dining
$141.77

Receipt #[protected]. I placed my order and I did not check my address on the order since I have been ordering from skip and my order was delivered at my home address. For some reason it went to my old work address and the service person on the app name Konami. He would only credit me 50%. So I don’t get my food and I have to pay half the order. Does this make sense? Do I have to. Go to court to get the balance of what you owe me. Plus your lovely worker just cut me off with an email address [protected]@skipthedishes.ca and ended the chat. Is this how you treat your customers. I think your company needs to learn what customer service is all about.

I waited 20 mins for an 8 min drive to be delivered while the driver took a joy ride downtown despite clear instructions In the notes and that’s not the worst of it.

The food was terrible. Burnt chicken and potatoes. Sour soup. Dip was rock hard. Tzatziki was garlic, nothing close to tzatziki. I asked for a refund and had to fight tooth and nail just to get $30 back from the $60 bill and credits that I will not use since I’ll no longer be using this business.

The CSR refused to provide me with contact information for her head of department to put in a formal complaint. Claiming they don’t have any one I can contact which isn’t true.

I’m never using skip again. Horrible CSR and they don’t stand by providing good customer service. It’s now 2 hours since I first order and the CSR took an hour to give me the bare minimum.

I hope that two sets of meals were not delivered and that two sets of charges were made to my account - I called customer service and they would not speak with me I was referred to chat and chat does not work I will dispute one of the charges if there are two because of a glitch and I will not accept the second set of food if two were delivered rehana alli

[protected]

ORDER #[protected]. Took an hour and a half to be delivered. Food was so cold I thought it might have been made yesterday. I can’t eat this food as I am concerned that it is not safe to do so. They gave me 50% refund. They took half of my money and gave me inedible food in return. This is theft. I order from them all the time and have never had an issue like this.

I contacted Skip several times that I only received my drinks, I didn't received my breakfast bagels or my hash browns, I only got my drinks. When the delivery driver arrived I asked her what are you doing because she came across me weird 😐 " her response I need to prove that the food was delivered. I was excited when I got the to open the bag to just my drinks, not even a straw or napkin in the bag. Right away I tried to contact skip, and the driver. Skip was so unprofessional to help me. I contacted McDonald's, they ensured me that they put everything in one bag, the took the food outta of my bag, I don't even want to touch my drinks 😑 this is horrible 😫

Maybe you should test or tell your immigrant drivers that they must pull over to the curb to make the house delivery. This guy I’ve seen him twice on Ashworth rd SE in Calgary stop in the middle of the main road put his hazards on and leaves vehicle WTF! Next time he won’t get into his vehicle as I will block his door with my truck and chew him/ her a new [censored]. I should’ve got his plate # and next time it will all be recorded! Training is key here!

Richard

I ordered from the Earl of Sandwiche on August 10th, 2023 in Kelowna BC to be delivered to the Manteo at Eldorado Resort (address 3762 Lakeshore road) and it was never delivered. I have the conformation email that the order was placed the order number was #[protected]. When I placed the review and messaged the customer support team I was told it would be looked into and I haven't heard anything back since then. I am extremely disappointed in the customer service that was nearly nonexistent.

I ordered McDonalds food last night while at work. I ordered a filet o fish meal that included a filet-o-fish sandwich, medium fries and drink as well as 2sets of 2 apple pies (4 total) and a Big Mac sandwich was included as a free deal because I spent a certain amount. When I received my food from their delivery, I realized that I was missing all 4 pies and my medium French fries. I sent them a complaint by email and was told that there was nothing that they would do. I paid for items of food that I did not get and will not be compensated for. Not a lot of money, but it is the principle of it.

Skip the Dishes' drivers (couriers) frequently commit theft. The company never acknowledges this.

My most recent experience was on June 15th, 2023. The driver located my building correctly, located the instructions that gave the buzzer code, buzzed my apartment, was let in, then never delivered the food, despite my receiving a notification that the delivery was complete. I checked outside my door and in the lobby of my very quiet building, and there was nothing there.

I contacted a support agent on their chat. Their training is clearly to gaslight the customer into believing that they: a) received the food and just can't see it somehow, b) gave incorrect delivery information, and then circle back through these two options endlessly. I wanted basic answers like, "where did my food go?" and "have you contacted the driver to ask?" and could not get an answer beyond "well, the driver says it was delivered, so it must have been". They behave as though granting a refund is the utmost in service, when it should be the very least a customer receives. I followed up with a complaint through Skip the Dishes' support centre and received the same run-around from the agent: no accountability, no explanations, no acknowledgement that their employee stole my order, and altogether dismissive treatment. No attempt to perform any sort of "service recovery" or apologize for the experience. I am furious and fully finished with this company.

Hello!

I’m writing because I would like the money that has been taken out of my bank back as someone has gotten ahold of my bank card and has used spent almost 600 with this company. I live in a very small town called Perth Ontario and we do NOT have anything like this here. I have contacted my bank also as I have just noticed this. I have been sick so I never noticed before as I didn’t or wouldn’t think to check for something like this. I can send Al the pictures of my account where it has been used. I can be contacted by email at

[protected]@gmail.com

I would very much appreciate the money back as I am off work due to medical reasons and that’s Al the money I had.

Thank you

Christine

My whole order was sent tot the wrong address. Basically the skip. the dish courier got to keep my order. My should or was $32.79 I was total I would only get 50% of my order I only received $12 something which isn't 50%. I was treated very badly. By customer service. I had to spend and extra $4.00 to buy something for my child to eat. And I went hungry. I could afford to put more money in. I didn't ask for skip credits, and I got skip credits the wrong address didn't even exist. You guys basically stole my money and gave a free meal to one of your couriers.

To be honest I will never order from skip the dish again I should've received my full or a full reorder or full refund. When I talked to. your personal you were very unhelpful and people refused to take to me. I work in customer service and never felt so disrespected. I wasn't even rude I just wanted my money.

Hello,

On March 24th a skip the dishes driver hit my garage door and drove off. I contacted skip the dishes about it and they said they would only release info to the police. The police contacted them and then skip the dishes refused to release info to them without a production order. All I was looking for was a plate number. Uber has driver plate numbers right on the app, it is ridiculous that skip the dishes doesn't provide that, it is a safety concern.