SkipTheDishes
reviews and complaints

18 November, 2022 - I am presently reviewing my credit card history, and note an unauthorized charge to my WestJet RBC Visa. I don't even live in the city where the charge occurred (Winnipeg MB), and am several provinces away (NS). Please resolve, and reverse this charge.

I am willing to provide details upon hearing from your Representative.

Regards,

Barbara LeLievre

Sydney, Nova Scotia

I am running a business in Vancouver. It is a convenience shop. Last few months before we create an account with skip the dishes but unfortunately the guy who guided us everything I can not reach him from our side and it is been one months already. We do have some issues with the portal that we have. My question is how can we connect with an appropriate agent who can help us with that. Please

Thank You.

Several times over the last two months I have ordered from Skip due to being quarantined. On at least four of those occasions (including TWICE tonight), my order was marked as delivered but it was not at my front door, back door, or anywhere near my building. On at least three other occasions, the order has been placed at my neighbour's door whose number is not even close to mine.

This would bother me less if I was able to meet them on the street (which a courier was rude and cursing me about not doing even as I tried to explain I was unable to due to not being allowed contact with people), but I have clearly put the instructions in the delivery instructions section that tells them where to go, what to do, etc. I do not have this problem with other food delivery services.

The situation has been made worse by the fact that customer service is so blase about all of it. They don't care. They simply offer a partial refund (if that) or say that it's not eligible for a refund because it was "delivered" in the correct time frame. This is so frustrating.

Order food from McDonalds through skip the dishes Nov. 2 at 10:39 pm. ORDER #[protected]. The order came out to $60.91 with tip and was paid by Credit card. The tracker never updated past Order confirmed. At 11:55 pm I contacted McDonalds to see if the order had been picked up and they told me that they didn't have any Skip the dishes orders. I would like my Credit Card re-imbursed for the full amount.

Yesterday at 5 oclock pm i placed a order 30 min later i got a email saying your guys were busyer then usual . I left after three an a half hours . Some time later i got a message saying that the food was delivered .mind you while i was waiting i was not able to cancel my order. Then while i was at my party i was told that skip would only refund 5 dollars then i said i want a full refund an explained about the wait they said there were able to send me a full refund then never sent it

I order food from Mary Browns on Friday night approx. 600 o'clock of oct. the driver never came to my place. never. Called and does not know how to read. He/she did not show at my place, so he stole my food and my tip and there was no way to find him so now I used my last 50 dollars your company stole.

So do the your company steal money and food from people.

I will never use any company that use you and I will not ever talk about how good your not.

I don't like being taken for a sucker Wait till the media gets a hold of this they are going to have a great day.

I do have internet and I am going to use it to my advantage.

Placed an order through Skip last night at 5:30, waited until 6:30 before I called the restaurant that I ordered from. They informed me that the delivery driver picked up two orders before 6:00. I did not receive the food (which I paid for) I tried to get my money refunded back to me, however Skip sent me an email stating that they will not refund my money. Never again will I, my son or my company use Skip again. Skip can choke on the $62.20, that they won't refund me while they will lose thousands of dollars doing so. I manage 7 restaurants and I have heard several complaints about Skip. Going forward, I will let all my customers know to order from their competition. My restaurants will not lose revenue, but Skip will

we ordered from pizza hut for $93.08 to celebrate our sons birthday and the gps showed the driver pull up to the apt building. we got no phone call, no text, nothing then the app said delivered. we tried to connect to support but it wasnt working, the order number was [protected] in campbell river british columbia canada at 3:54 pm. we ordered this for our sons birthday!, we dont have alot of money but he wanted pizza hut. we dont have enough to re order and was denied any refund. Thank you for ruining his special day! We will never use your service again if this is not corrected.

My RBC credit card was blocked due to attempted fraud. This issue has been resolved and Royal Bank has removed the block on transactions but I still am unable to process an order. RBC said to contact STD because the issue is at your end-you need to remove the block-currently my order page will not process even though the credit card is good to go. HELP!

Regards, Mike McIsaac

P. S.-last order attempted was #[protected].

Sunday October 16, 2022 ordered with Subway online through Skip the Dishes and the price of the food and service was taken from my credit card. BUT I DID NOT RECEIVE THE FOOD. We called Subway twice and they said it had been made and sent with the Skip the Dishes delivery person. 3 hours later we still did not receive the food. This occurred in Yorkton, Saskatchewan. We messaged Skip the Dishes but received a message saying they couldn't help. We have attached screenshots of our order received email via Skip the Dishes below.

Good Day,

Below are 8 transactions from my visa card account which I never authorized. When I contacted Visa about these charges and to cancel my card due to the unauthorized use, they explained to me since I had not ordered anything on these dates, I was to contact SkipTheDishes to void these transaction and if you had refused, that I was to recontact Visa and that they would revirse these transactions.

I have used my card several times on line to order from SkipTheDishes and have never been charged for items I never ordered.

Note, that these transactions are presently in a pending transaction account.

Oct 17, 2022 SKIPTHEDISHES 27.07

Oct. 17, 2022 SKIPTHEDISHES 26.95

Oct. 17, 2022 SKIPTHEDISHES 26.86

Oct. 16, 2022 SKIPTHEDISHES 27.23

Oct. 16, 2022 SKIPTHEDISHES 25.78

Oct. 15, 2022 SKIPTHEDISHES 14.10

Oct. 15, 2022 SKIPTHEDISHES 26.79

Oct. 15, 2022 SKIPTHEDISHES 26.49

On 3rd October I ordered veggie poutine From Lonnie's on Market, Brantford, Ontario by skip the dishes. I canceled my first order because I want to customize it. so, I made new order from skip the dishes. But Lonnie's charged me twice. Unfortunately, I did not check my card transactions details. But today while checking my card transaction details, I saw money was deduct twice into my account.

My name is Lino and I ordered from Carlos & Pepe's today October 15, 2022 thru Skip The dishes. Order # [protected] - 3 Chicken Enchiladas bill totaling $82.18, We never received our order. I contacted the restaurant and spoke with the Manager named Harold and he confirmed that the order was picked up at 6:00 PM. It is now past 7:30PM and the driver Patrick never showed up. We want a refund. Please assist. Thank you.

Sept 28, 22 I aplaced an order to Ski the dishes in Burlington, ON Burger king was order and the total amount was

SKIPTHEDISHES

-$30.41

I was informed that the restaurant needed more time to prep the meal how ever i waited for almost an hour to receive a message saying my food was delvered.

Now please understand rhat I was deathly ill in bed , my son is home schooled waited a very long time for his lunch that never ever came. I started a new account nad i have no clue what the email addy was i used, because I broke that very phone being so angry and I unable to get into the phone is it is no longer in one piece, I have made several attempts to contact you guys with no success. This is now the second incident where food was said to have been delivered but never came. I can be reached at [protected]

I am sure you can look up the order to find that that is a real order.

Angela Paluch

Please refund my account Angela Paluch 16-2384 Queensway Drive in Burlington, ON L7R3T4

905-467-

Hi I ordered tim"s and the middle weight black lady did not knock on my door..and when she buzzed me she said nada to me...she did not even knock on my door when at my unit 213...Lucky i checked my door..:(

she left order there...and walked away...without a knock...that is not right...idk her name...there was also no bill stuck on my order bag..and there should be,,,

Also my order was all a mess...latte was all OVER the lid top :( :(

******...AND I saw she also brought a dog with her. a white little...thing not very big...that to me is not healthy, at all... I saw them by the elevator doors..getting in it..I dint have time to call her... :(

plz i am a paying customer...and should not be treated like that,

order number is [protected].(ik it is also tims fault ).sbut sitll the aldy was NOT NICE A T ALL...

This happened on September 21, 2022 at about 7:30pm PST. I ordered from a Boston pizza an appetizer, a dessert and an entree, a jambalaya. When I got the order my appetizer and dessert were not there so I asked for a refund on those. Upon realizing that my entree was also not what I ordered I contacted support. I talked to two people. The first was looking into it and then sent me a message that said "It looks like SkipTheDishes regularly fell short of your expectations because you've gotten a lot of refund requests. We are unable to help you any further through this chat," and left the chat. I have never requested a refund on anything else from Skip. Then I talked to a second person and they sent me the same generic "you have requested refunds many times and they could no longer help me." And then "or provide any future credit to any of your accounts as a result of this action." I have been ordering from Skip for a couple years now and have never come across such horrible customer service ever!

Order [protected]

I was given a promotional coupon for $8 and when I tried to use it, I was given an order total for $28.52 but instead was charged $36.52.

I spoke to multiple staff members and they have not given me the time of day, have tried to claim that I placed two orders when I only placed one, have abandoned me on live chat and over the phone when trying to ask for my money back and will not return the funds back to my bank account.

This money was not theirs to take, I did not agree to these funds being removed from my bank account and a store credit will not suffice. I should not have to chase this hard to get my own money back, this has caused me inconvenience and distress and I have been mistreated by staff members.

Two weeks ago SKIP suspended my account and my wife's account the same day. Why? We were using, for the previous 14 months, a shared husband/wife bank account.

Then when I put a different bank account on, they flipped the error to inactivity for over 190 days... but I go multiple evenings every week! And can prove it on my earnings.

Now it is 15 days and still no support from SKIP.

A very terrible company.

Ordered through their app.

Over an hour passed by and I see still the order was not accepted or even a driver located yet with 25 min estimation time still remaining.

I decided to Cancel the order.

Usually Skip will offer you credits or charge back on card.

This time they didn't ask, and they proceeded to give me credits. I told them no Id like it charged back on the card and they proceeded to tell me it takes 10 days and if that's OK.

It takes less than 24 hours so I said that its ok.

I never recieved any response back for a bit and checked my account to notice they gave me back credits.

After saying something and waiting for a bit they finally acknowledged me and asked for the second time if the 10 day waiting period would be ok.

At this point I was just being antagonized.

Customers shouldnt be antagonized.

They proceeded to tell me there was a problem with the chat and they couldnt see my messages.

I find that hard to believe as it's not my first time being antagonized by their employees.

I was never offered anything for wasting my time and I asked for a supervisor or manager and they never contacted me.

This is a complaint for there to be more oversight on places like these, they treat their customers like dogs.

Placed order at McDonald's store #4559

Trans# 79GpL61V75

Delivery# 66507

Did not receive McNuggets order

Cost 12.19

Date of order Sept.7/ 2022

Requesting refund.