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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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U
12:16 pm EDT

Sixt Unauthorized credit card charging due to damages not confirmed by myself

I would like to raise a serious complaint about your Portugal car rental offices. ( Lisbon and Porto).

I rented a car from your office in Libon Airport on 10 May evening at 08pm. My plan was to deliver the car on the same day to your office located in Boavista office in Porto around 10.30 pm (drove only for 2.5hrs). When I was completing my reservation details in your office in Lisbon office, I told that I wanted to deliver the car at late hour and your colleague told me that "it would not be a problem, there was a car park in front of the office, I could drop the car and put the key into the locker". After completing my reservation in Lisbon Airport, the receptionist gave me the key and told me that there were many damages in the car and showed me the damage form. Actually I was not introduced by the damages near the car but just through the form. I glanced at the form, picked up it and went to the car park area with the key. The car park area was dark and as I was working with Sixt since 2007, I did not think that it would be necessary to check the damages (even it was not possible to check at that time in dark car park). I took the car and drove to Porto and went to your office in Boavista around 10.30pm to deliver the car but the car park was locked, I could not open it. So I tried to call the call center to ask for help for 3 times but nobody replied. Then I decided to deliver the car the following day in the morning. When I returned the car, the lady in charged inspected the car 5mins in a very detailed way which I have never seen in my previous car rental experiences (like trying to find a fault or a damage on purpose). After completing her inspection, she said that there were 3 extra damages in the car and she wanted to show me. The bump she showed me at the left side of the car was totally unnoticable, I said I did not see any damage, she insisted me to show but I really did not notice anything. She showed one scratch (4cm. length and 4mm. width) on the front fender and a small damage on the left front part of the fender. I told the lady that these damages should have happened before my rental as I drove the car only on the highway smoothly and I would notice if I hit something or somebody hit me and rejected her claim. I told her that when I was signing the paperwork she presented, I am signing it just to confirm that I delivered the car. A few week after my rental, I received a claim from your Portugal office stating that I would be claimed €854 for all these damages. I made my explanation through email and raised some questions to ask for clarification. Your office did not provide any details to my question. After my last reply, they wrote me that the case was closed. After I received this reply, I assumed that my claim was accepted, however, today I learned that this amount is deducted from my credit card without my approval, even your office wrote me that the case was closed.

Related to this matter, I would like to re-claim as follows:

First of all, the way the business done by your office is not fair at all to your client. They rent me a car having 10 damages and I would be responsible for extras. How can a client check all these damages in late hour by himself (damages were not shown to me on the car but on a paperwork) and guarenteed himself. This situation would be much easier if I was given a damage free car or with few damages. In my opinion, if your office is not showing damages to your client directly during rental then you can not claim that both parties were agreed on damages.
I am told that due to my insurance, I would be responsible damages exceeding €2600 which was €854 so the cost of the damages were €3454! I really can not understand how these 3 simple damages (even one can not be noticed) can cost that amount. I asked for detailed explanation why it costs that much but no reply. Your office is charging me this amount and even they have no courtesy to explain me how it is calculated.
I insisted on that these damages were made before my rental and suggested them to check CCTV in the car park. Even they did not reply to my question as well. I still insist that I did not make any of these damages.
While we are communicating through email, I reject the claim and told that I am not going to make any payment so meaning that we did not come to any conclusion. And finally, your office withdrawed money from my credit card after writing to me that the case was closed. How can an office withdraw money from my credit card without having my approval?
In the light of these explanations, I would like to open a claim about this issue and suggest you to investigate this issue and reimburse withdraw money to my account.

Desired outcome: release the payment withdrawed from my credit card

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M
4:00 am EDT

Sixt Prepaid the car but due to flight delay I get no car

I made a reservation for a car to be picked up on 27-06-2021 at Malpensa airport. During the booking I entered my flight number and this number was also mentioned on the original confirmation you emailed me. Now the flight got delayed and by the time I arrived the counter at the airport was closed.

The next day they tell me that the reservation is cancelled because of the delay and that I have to pay again. Calling the service desk does not work as they simply hangup when I explain.

I paid 731 Euro.

Reservation number [protected]

Desired outcome: Money back or having the car delivered at Premeno.

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N
9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sixt Rental car billing.

I have called and am told all customer billing issues must be through email due to volume. I emailed them 3 times and still have no received response. Below is the email I sent 3 separate times.
Hello
On 5/13, I reserved a car in Denver. Minutes later I was informed that American Express, along with my GEICO policy, covers damage to rental and I logged online and just cancelled the extra insurance waiver coverage. I see Sixt actually cancelled whole reservation and reserved car again without extra coverage. I was (originally charged $463.98) refunded $264.98 and then charged $463.98 again, therefore costing me an extra $199.00. When I inquired about this at rental counter in Denver, I was told to contact Sixt directly. Could you please look into this and refund the extra $199 charged?
Thank you
Paul

Desired outcome: Extra money witheld be refunded.

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M
9:38 am EDT

Sixt Fraud

Hello,
I rented from Sixt in Hellerup from May 10 to May 20 2021.
They told me that I had failed to book the mandatory insurance because it was not booked in Denmark. They were willing to rent me the car without this mandatory insurance and said many did, but also noted that I would have problems with the police if I was pulled over. They took no responsibility for including this mandatory insurance in the initial price.
Then, 6 days after I returned the car, I get an email that there are damages in the amount of 1, 843.35 dkk for damage to a tire and the hubcap next to it. There is no way this happened during my trip.
There are dozens of stories like this about Sixt Copenhagen on the web.

Desired outcome: taking back of accusations and admission of fraud

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G
10:10 am EDT

Sixt complain about the reservation number [protected]

With the present I am testifying to my negative experience with Sixt car rental. I booked a car through website with pick up and delivery in Amsterdam Schiphol, 10 days car rental of medium category type Kia Stonic or similar with manual transmission. The total booking for the 10 days was 243.00 €
I check in others generics rent cars sites and I find the same price, so I decide to book directly from sixt.
First of all I want say that I work with Corporate Travel (I am Sales&Account Manager of the corporate market in the north-east of Italy) and for many years I'd rental car for work issues to then also be able to advise any suppliers to my Corporate customers who travel for Business.
Arriving at the Sixt desk in Schiphol I find an attendant asking me a series of personal questions, totally inappropriate.
After that he proposes me a higher category car with automatic transmission because the one I booked (and confirmed! ) is not available. I say yes to him provided that the price is obviously the same. He confirms to me that it is the same price and I accept thanking him for the upgrade granted.
*****He asks me what insurance I want and I confirm that as confirmed online, I do not want insurance and additional options compared to what was previously confirmed.
He explains that in the total on the screen I will see the price of the deposit that will be blocked for the rental days and subsequently blocked and in 'trust' I proceed to the digital signature of the contract******
When I return the car I find that the total I have to pay is exactly double that when confirmed and they tell me that it is an additional insurance that I chose during check in at the desk. Confused, I start checking contracts, confirmations and receipts in my possession and I actually read that I was given additional insurance never required, sold to me without my consent when delivering cars and passing it off as the deposit.
I Rental cars for many years with other historical and international suppliers and nothing so unpleasant has ever happened to me. I have never had to pay 1 euro more than when confirmed and pre-paid online.
I informed myself for days and found many, unfortunately, reviews where cases equal to mine are witnessed.
Dealing with sales in the same sector, I can with certainty say that ancommercial omission sale of information and clarity has been made and that it can probably be a 'legalized scam' Testifying to this I have the person who was with me who witnessed the conversation and all the confirmation vouchers that report the total of 243.00 confirmed at the time of booking and subsequently at check-in.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
By virtue of the fact that my job is to suggest the various suppliers to my customers who travel for Business, but above all, by virtue of a professional and clear work ethic.
I think it is shameful what has happened.

Yours faithfully,
Gloria Tommasi
Travel & Business Development Consultant Area Manager North - East
Mobile: +[protected]
e-mail [protected]@gmail.com

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F
7:52 am EST

Sixt Business corporate account service

Dear Sir / Madam,

I am writing to you to raise an issue about: Car Rental

The issue that I have experienced was: its been more than a year that I am cooperate customer number [protected]. I always rent cars and van for my business. Nevertheless the main manger (Joseph) has got mood swings and keeps blocking me for no reasons. Always on the phone and takes out anger on us if he's moody. I get a call from sixt company as I'm a platinum customer and never been happy and booked a with stressing and panicking. he makes us write good reviews and goes on our email to write a good review etc... this is pathetic and all the areas manger are linked and calls to unblock me and sends me to sheperds'bush area (Tanzeel) and they sent me back to Wembley. I am really fed up of all this situation. I rented out AUDI which underneath shell came out thus I have got a full comprehensive insurance and as we know that all cars come with warranty etc so the shell came out and he didn't replace me with another car instead acting like he's the boss and cancelled my rental. once there was a small plastic damaged which fixing price was 60 pounds he took undercover money of 150 pounds to keep it for them self. I didn't do anything illegal and everything is with legal and rules and regulation.

It occurred on: 9/02/2021

This meant that Didn't replace me a car and left me in the middle of nothing.

investigate and always look after their customers. replace me a car

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Fahim Zazy

Booking reference number [protected] Cooperate account number
27 Salmon Street
London NW98PP
NW98PP

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S
1:39 pm EDT

Sixt Rental car - sixt - via priceline: conf no: 9905458640

I called sixt rental car corporate offices - they informed me that the agent in san diego (ms. (lenny), should have honored my car reservation, as they give a 60 day grace period for expired drivers licenses. Arizona governor did an order that expired licenses that expired before dec 31, 2020 have a 1 year grace period. My license expired on 10/12/2020.
I asked her, Lenny, to call corporate she refused. I showed her the az information from the governor, she refused. She was more interested in leaving for the day or for a break. Told me to go to payless car rental and rent... I had to, and it cost me over $100.00 extra to rent a car, and after 2 days there were no reservations available - sold out in san diego - or would be charged over $100.00 a day to rent. Today i'm stranded in san diego with no car until next week.
Sixt and priceline charged my major credit card. Sixt won't return calls or pick up the phone at the san diego airport location, so that priceline can verify the car was not rented, and give me a refund.
Payless rental car charged me a higher price, and a deposit.

So summary is this: my major rental card is now charged twice with rental car fees and deposits, and no will will respond to fix this mess... All do to an employee who was not trained, would not call corporate to verify a grace period due to the license expiration (due to the coronovirus situation), she was too interested in leaving her post, costing me extra money, because she didn't do her job. I went back in and spoke to her about this, she was rude, arrogant, "well I guess corporate will take care of you, not me", "here's my name - lenny", "goodluck".
This is inexcusable, my husband and I were stranded in florida due to the coronovirus, we traveled over 12 hours to arrive in sandiego, to take care of personal business, my husband is 78 years old and a holocaust survivor, and I am disabled.
This is egregious that we would be treated like this, by an employee of sixt.

I would like a reply and call concerning this matter. And I want an immediate refund and sixt to contact priceline and tell them they did not rent the car to me.

And I want reimbursement for the difference I had to pay to rent from payless car rental. Documents available from Priceline and Payless Car rental verifying both reservations upon request.

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I
11:05 am EDT

Sixt They wanted to charge me for damage I did not do

29/09/2019
Invoice [protected]
It was raining when I collected the vehicle on a Sunday and no inspection was done. I rented for only 1 day. When I returned it the very next day they said I had damaged the rim of the Tyre. I laid a complaint then and was told I would have to pay the damage. I insisted it was not me who caused the damage and they refused to accept my word. A year later they are trying to take me to court. Don't they have insurance for damage? Secondly where is the fairness here? No inspection prior? Be reasonable €400 for a rim scratch?

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10:15 am EDT

Sixt Rental agreement

We booked a car through sixt tried to cancel due to quarantine they are still charging me the 3 days and refunded part of my rental. During a pandemic and a mandatory quarantine I think it is absurd that they would not refund my whole rental. My husband is in healthcare and can not afford to quarantine for 14 days. They have been unreasonable and not willing to amend their policy during this difficult time.

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T
12:35 pm EDT

Sixt Sixt complicity in spreading Covid19

I sent the following email to Sixt, regarding their complicity in spreading Corvid 19 virus:

Dear Brianna,

Thank you for your careful review of my reservation.

I thoroughly understand your legal position and adhering to the fine print of your contract.
However, in light of my textbook symptoms of the Covid19 virus and lack of testing possibility to confirm the same, I took it upon myself to self-quarantine and cancel travel plans as the prudent, socially respectful thing to do.

I do not agree with your statement that the WHO, world health organization, recommends public interaction and traveling while clearly showing symptoms of Covid19.

Alaska airlines fully refunded my "Non-refundable" tickets. Sixt, instead, chose to penalize a prudent citizens, such as myself, by not only charging for unused services, encouraging the spread of Covid 19, but also having the audacity of charging MORE in cancellation fees then the rental cost itself!

I find the Sixt actions very disturbing and will spend my quarantine time ensuring that the Sixt Policy, blatant disregard for customer and employee safety, and your support of Covid19 spread is well publicized in social media and all rating platforms.

Regards,
Tomasz Rondio

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R
2:32 am EST

Sixt they are not helping

they are not helping in moscow office . i did crush on road but they didnt help and no answer to my call . my reservation number [protected] they was so rude and one manger talking one way and other manager talking diffrent way. they didnt send my deposit back also. i never recommend this company in russia to anybody. sixt good company but not in Russia

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3:13 am EST

Sixt rental car

I have been receiving emails from Kim Hicks
regarding a payment due for 611 Euros. When I ask her about the dates the car was rented, the make and model of the car and my signed contract she doesn't provide me with any information and keeps emailing me and asking me for payment. This needs to stop. I am a doctor with 3 busy practices and have no time for these scams.

Please contact her:
Kim M. Hicks
Account Representative
Bluestone Law, Ltd
4800 Hampden Lane, Suite 200
Bethesda, MD 20814
USA
Tel: +[protected] x120
Fax: +[protected]

Thank you,
Dr. Neda Mehrabani

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L
9:20 pm EST

Sixt double charge on debit card

Hello,

I need your urgent support in regards of the reservation [protected] from Jan/24 to Jan/31. I paid with a debit card the amount of 17, 346.90 MXN including the deposit (6, 738.56 MXN). At the return of the car, I was supposed to receive back the deposit, but instead I got charged again 10, 968.34 MXN. With a total deduction of 28, 315.24 MXN

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8:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sixt insurance coverage and easyrentcar company.

I tried to claim my money back from a charge done by SIXT rental car and they still are avoiding to pay me stating they have not received the paperwork required. A strategy to avoid paying me. I cannot understand how a company such a SIXT makes deals with easyrentcars, a Beijing based company; and insurance provided by AXA which is insured by AA Tianping PC. thus, making it very difficult to deal with them. I cannot trust a company who favors the use of theses companies. Already the information required they have it as per mails received from different personnel confirming the information sent;and where denied by them. Ref # [protected]

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12:33 pm EST

Sixt car rental

I would give them a 0 if I could. Dishonest, fraudulent. My family rented 2 cars through price line for SIXT for a total of 196/each. Upon arriving in Puerto Rico, and being transported from the airport to their facility, they insisted I purchase insurance though I already have it through my own insurance company. They are dishonest and prey upon traveling families who really have no choice once you get to their facility away from the airport. Then with no way of getting any other form of transportation, you are at their mercy. They charged me 442.08/car in addition to the 196 I had already paid. Since our return home, an additional $309.12 fee was charged by SixT for an unknown reason. One of the cars broke down and required towing due to no fault of our own. It overheated on the highway an obvious mechanical issue. Upon calling the company they assured me they would send a vehicle to pick us up along with the luggage and the vehicle. They sent a tow truck and told 3 of us we had to ride in the vehicle being towed (we had a child with us). We declined the illegal and unsafe mode of transportation and waited an additional hour for my husband to get part of our party to the airport and return for us. Meanwhile we are left stranded on the highway by SIXT. During our phone call to them, the women said "You damaged the car". She had not seen the vehicle, and we explained we had not damaged it in any way and that it was a mechanical issue. Clearly this is their MO to claim damage when it did not occur. I was later charged $1000 for damages, but we did not damage the vehicle in any way. We have photographic evidence and videos of the cars at pick up and upon surrendering them. I signed a $500 deposit on each of the vehicles which I was told was a deductible in case of damage and I would get it back upon returning the car. One of the receipts for deposit had an additional $500 added (by hand) to my receipt after the fact making the total $1000. I have proof that this addition was added after my signature. I did not authorize this and it is illegal for them to charge for something I did not authorize. This company is a scam Stay far from them!

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10:07 pm EST

Sixt rental car deduct from deposit. scammer

Checkin number 37437-E-6
Contrat [protected]
Date November 21 2019 to nov 24th 2019
I have rented a car and picked it up in Casablanca airport at around 10:00 pm night time. I have gave them a deposit of 5000 EUROS and took full insurance coverage for all damages.
The picking place was dark and no light.
The guy mentioned several scratch on the car and i signed for it on his mobile application.
Before returning the car, I went to gaz stations and made the gaz thank full. Even the gauge was indicating it is not completly full, the gas station man told me he can t add any more. So he wrote a receipt note showing that we filled the gaz thank.
Of course when we returned the car the receiver tried to show me that if informed that the gaz thank was not fulli 'll had to pay some fine. I refuse and shomed him the receipt from the gaz station few blocks away.
He then start staring at the front of the car and noticed a bump on the front.
Which I am sure was there when we took the car.
After that he told me it will be send to the garage for fixe. I went to the office and told them I refuse and I am sure the bump was there.
The told them not to worry.
After i took my flight back I received email claiming 690 USD for fixing the damage. I know morocco, this would cost maximum 100 USD To fix.
Not to mention that I refuse because even i had make it it should be covered by the insurrance. No matter they have not even replyed to my mails and juts deducted the amount form the cautions.
I am sure this is part of their scaming business at CASABLANCA airport.
the office manager and the guy at the parking are together scamming tourist.
Not even took time to reply even I meet them and explain the case. Then send letter to them.

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6:51 am EST

Sixt Car rental

Rented a car from SixT at Munich airport last week. Contract number:[protected].
I received my final invoice today and was charged over 46 Euros for fuel. The car was 7/8 full when I received it and was 6/8 full when I returned it. The vehicle (Opel Grandland x) has a 53 liter tank and 1/8 of the capacity is 6 5/8 liters. The fuel cost is less than 1.40 euros per liter and therefore the 1/8 tank of fuel should total less than 10 euros. I was charged five times the retail price of fuel. I understand having to pay more than the retail price but 5x the cost is a ripoff. I want SixT to reduce this charge or I will dispute the charge with my credit card company.

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2:33 am EST
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Sixt very high fine for being late for one hour

Good morning,
I have rented a car for four days: 27/9-1/10 via rental cars.com .I have been late for one hour ang charged for 216.35 euro. A bill is attached. They say that they charged another tarrif for the previous days also because it is a pre-paid voucher. I tried to send them a mail and it did not help.
Would you please help?
Thank you very much
Best regards

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6:36 am EDT
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Sixt unethical behaviour

mounth ago (1st of September, 2019) we made a reservation (reservation number:[protected]) for 150.93 euros

On our way to Munich (in Hungary) we were robbed: all my boyfriend's (Tamas A.) official papers an creditcards were gone.
He made the reservation so when we arrived to the Hbh Munich Office, we tried to talk to the man who was there doing nothing WELID ZIAD the manager and we asked him to give us an opportunity to do something to solve the problem but he was not nice at all and said that there is nothing to do but we will have back our 150.93 euros.

We had to spend the night in the city for 100euros because our payed rented house was far away from Munich, we coud not get there without car.

Next day I called the Sixt telefonenumber I had from the page and I called them.

I talked to 2 differente men(male) after I typed the reservation number what the automat voice asked for and they said that I should go back to the office and we can change the credit card (mine).
We were suppresed and happy and went bach(1.5 hours travelling back) to have our car.

In the office nobody knew about our phonecalles and Andrea E., a nice Sixt agent helped us to understand that we were misinformed:
no way that we can have our car if we do not have the some card.
She called Ziad who said that there is no car for us(!) avilable .

I looked at the commercial text behind Andrea wich says :

Sag deinem Chef, er soll nicht persönlich nehmen""
and I thouth: wow, this is it!
The Manager of the office was absolutly not friendly but like an anamy he stoped us solving this problem.

Andrea said that we can have a brand new reservation fot 220euros but we could not do it because there was not enouph money on my account for that.

So we want to make a Complaint against WELID ZIAD and we want to have back our money as it was promised (150.93 euros).

Thank You for your attanchion

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8:56 pm EDT

Sixt rental car

Worst rental car experience of my life! When we picked up the car we were told everything was fine with it. We noticed the tire pressure screen had been called up on the dashboard and one tire was a little low but thought nothing of it because Sixt said the car had just been inspected and all was in order.

We learned after driving for a few hours that one tire had a slow leak. We were several hours away visiting grandparents so we filled up the tire and reported the matter to Sixt when we returned the car. Sixt then billed us for the tire! They refused to respond to any of my points about my customer experience - I feel that their response was rude. I have rented many cars globally over decades of travel and have never experienced a car rental experience as terrible as this one.

Now after looking at other reviews on the internet I see numerous complaints about alleged false charges, including "scam to charge for damages". One customer reports that he even took pictures of his car when he returned it and then was sent a bill for scratches that were not on his car when he returned it and he can prove it with his pictures. Another customer reports that "If you don't take full insurance from Sixt they are looking to scam your money."

I believe that Sixt may be engaging in a deliberate scheme to commit customer claims fraud. I highly recommend that you avoid Sixt!

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

Here is a comprehensive guide on how to file a complaint against Sixt on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sixt on ComplaintsBoard.com.

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Sixt contacts

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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Use this comments board to leave complaints and reviews about Sixt. Discuss the issues you have had with Sixt and work with their customer service team to find a resolution.