Sixtfraud from sixt workers

S

Never rent a car with sixt in europe. I rented opel astra with sixt for 10 days in november. I paid 309 euro for 2 drivers with full insurance for opel astra. I returned it on 23 of november. All was ok. The deposit after month was returned on my account. But on 16 of january I received the attached claim that our car was damaged by a marten. Marten gnawed some cable of engine sensor. And I have to pay 197 euro for repair. I wrote that the car was ok when I returned it and claims after such long period of time can't be accepted. So please do not disturb me again with such unfounded and proofless claims. On 04 of february I received one more surprising letter from sixt (Attached). They writing that I confermed damages when I returned the car. Omg, I didn't confirmed anything. If I confirmed why sixt returned the deposit? And the funniest thing that payment date postponed on 16th of february of 2016. This was very weird. I tried to find fax and email mentioned in claim. And find confirmation that this is real sixt fax and email. I called to local sixt to check number of the claim and they didn't find anything in the system. So I understood that this is fraud for sixt workers who have access to sixt database. I wrote claims on fraud on international customer service in uk and germany. After month I received answer from lauren mckay customer services agent:
"please be advised that this appears to be a damage claim, and therefor would need to be handled by the franchise in your local office. You can contact them via the following email address and telephone number:...
Sixt uk will be unable to assist further with this issue, please accept my apologies for any inconvenience this may cause."
I descreibed all the situation one more time, ask them to check the situation asap and send me some reponse on my fraud claim.
After second claimd on [protected]@sixt.com and [protected]@sixt.com. I am receiving the 3rd letter from fraud email [protected]@sixt.com:
"please accept our apology regarding the mistake about the date. You are right, this shoulnd't have happened.
Nevertheless a damage occured during your rental.
We kindly ask you to settle the amount until the 14th of march 2015"
No comments!

fraud from sixt workers
fraud from sixt workers

Responses

  • Je
    Jen F Canada Mar 24, 2015

    I had the same experience with a SIXT car rental from the Malaga Airport location in early March 2015. No one pre-inspected the car with me when I picked it up from a dark corner of the parking garage. Upon dropping the car off I was told that there was a VERY MINOR 1-inch surface scratch on the driver door. It was only noticeable because the car was now under a bright overhead light. The SIXT representative said it was so minor they wouldn't repair it. I signed the electronic device and didn't get a copy of what I signed -- I would NEVER have signed if I thought I was agreeing to 'damaging' the car, because it wasn't damaged, and I have no idea if I had done it or if it had already been there when I picked up the car in the dark.

    I flew home, my rental deposit was refunded to my credit card, and when asked, I gave SIXT an excellent online review because my rental experience had been positive. Then all of a sudden last week I received an email from SIXT with an invoice for 230 Euro for repairs for a DENT in the door. Total crap! I can't help but feel scammed and lied to by SIXT, and wondering what recourse I can take. Any advice?

    0 Votes
  • Gary Coughlan May 09, 2011

    Hi,

    My name is Gary Coughlan and I am the Customer Service Manager responsible for the U.K

    I am really sorry that you are unhappy with the charge and I would like to help.

    Please could you forward some details to me [email protected]

    Best regards
    Gary

    0 Votes
  • Se
    Sergey P May 04, 2011
    This comment was posted by
    a verified customer
    Verified customer

    When I was renting a car from Sixt in the Frankfurt Int'l the lady at the desk persuaded me it was a diesel one. It had the papers in German I have no idea about. I am not a car expert and cannot tell a diesel car from a gasoline. So I trusted her. Only when I filled it up with diesel somewhere in the night I realized she was wrong! Despite that, Sixt forced me to pay for the repairment job.

    0 Votes
  • Sp
    S.P. Mar 09, 2009

    In the Frankfurt Int'l Airport they said to give me a diesel car. In the night when I filled it up with diesel I realized they were wrong! OK, I should not have trusted them and better checked for myself. Now they deny they instructed me about diesel, and make me pay for cleaning up the engine.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.