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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:18 pm EDT

Sixt car rental and customer service

Reservation Number :[protected] Date of reservation : [protected] till 12-10-2015 Country and City - Buenos Aires, Argentina I had booked a Renualt duster car for 3 days the service provided to me on the contract closer is very bad and it is not good to charge the customers for another day with the mistake done by the agency in the communications to the customer not providing all the information. It is just to make money and charge customer. 12th oct i visited the office twice a day but the office was closed i tried to call the Emergency numbers provided as well but no one picked up the phone and there was no information provided to me while receiving the car on 9th oct that due to holiday we will not be able to close the agreement on 12th and you have to park the car in the parking lot but there is no information provided to us for that and there is no such information on the contract as well. When i went today 13th OCt they had charged me with another day price and that is not at all fare service to be provided if your emergency service also not working then how we are supposed to contact the rental agency in case of emergency. I am looking for better answers on this and the behavior of the sixty representatives is also not good. the way of talking to customers is not at all acceptable. Please take necessary actions. i am regular customer of sixty but the way today i relieved the reposes is very bad and i am not looking for any other engagements with sixty and make sure the other customers can also avoid sixty the way the service is provided. Thanks, Navjeet

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5:21 pm EDT
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Sixt scam for damages

I am replying to email I received in regards to you asking me for damage funds (Damage No SX-[protected]-1-602-85). I thought that this was settled long ago and that it was agreed that I did not do any of the damage to the vehicle as it was all noted on the rental agreement as having occurred prior to my rental. I rented this vehicle more than 7 months ago and after all this time you now are coming back and saying I owe this money? I told you at the time you first submitted an email to me that I did not have an accident in the vehicle and drove in a safe manner the whole time I was there in Germany. There clearly was damage to the vehicle before I rented it, and it was outlined on the rental agreement. And the damage noted was in the areas you are now indicating I damaged. You can not come back now and ask me to pay for damages that were already marked on the rental agreement and expect me to pay for those damages. Is this some kind of a scheme that you try too pull on American drivers? You can not clearly believe that I am going to pay for damage that I did not cause. My only fault is in believing that damage that was already noted on the rental agreement would be sufficient documentation of prior damage to a car and that I wouldn't be faulted for that previous damage.

Email sent to Sixt. I am a responsible person and if I had done damage to the vehicle, I would have expected that I would pay for those damages. But I did not do any damage to the vehicle. Having gone through this, I now know to take pictures of any prior damage to a vehicle before I ever leave the rental car facilities. And not only that, to have an attendant come and personally witness the amount of damage that has already occurred to the vehicle. One of the things I noted about the damage prior to me leaving the garage was that there were actually rust spots in some of the damage. If you look at the pictures you provided, you can see some of those spots. Meaning, there wouldn't be rust in any damage that I would have committed. Rust is something that occurs over time as metal is exposed to the elements, and certainly would not have occurred in only a weeks time. The previous damage was clearly outlined in the rental agreement that I signed as having already occurred prior to my rental that didn't occur under my rental period. Requesting a refund of all monies paid towards the damages.

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10:27 am EDT
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Sixt customer service

Without a doubt worst rental agency in the world. I would never rent a car from then again. I prepaid for van that was to be picked up on Dubrovnik. I made this reservation with the"help" of a Sixt agent. I made it very clear that we needed a van that would hold st last 6 people. I was assured that a van would be waiting for us in Dubrovnik. I reconfirmed the reservation prior to departure, again asking that the reservation was for a van, once again I was told a van would be waiting. We arrived at the office with a line of folks waiting to get their rental vehicle. The agent was in a heated argument with a customer and actually repeatedly called get a liar. After a fifty minute wait I was showed my rental car which was a BMW. I showed him my reservation which describes a van and the prepayment and he told me I was mistaken. He then"found" a car which was a ten person van, cancelled my reservation, charged me $400.00 dollars more and changed the drop off location! Never in the 30 years that I have rented vehicles while on vacation or for work have I run into such a unethical company. Never, repeat never rent a car from this rental agency, they are crooks!

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7:11 pm EDT
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Sixt car, experience

I arrived at Detroit Metro Airport on Labor Day, 2015. After flying all day I was in no mood for problems. I had never heard of SIXT and didn't know what to expect. The shuttle bus dropped me off at the property and upon walking into the place of business a guy greeted me at the door with a bottle of water. I was in and out of there in less than 10 minutes with a top-of-the-line Cadillac with no haggling, no muss, no fuss. They charged exactly what they said and did exactly what they said. They exceeded my expectations!

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Gary Coughlan
Gary Coughlan
Chesterfield, GB
Sep 24, 2015 4:59 am EDT

Thanks for taking the time to leave your feedback about your positive experience.

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9:06 am EDT
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Sixt scratched rental car scam

Like many others who have expressed their indignation on the internet, I fell victim of the Sixt "scratched" rental car scam.

I rented a VW Golf in Austria just for the day on June 8th 2015. When I returned the car, the Sixt employee and I both inspected the vehicle very carefully and found no damage whatsoever.

Eleven days later, I received a claim for compensation in reference to a scratch on the rear bumper. With absolutely no proof, and having had the opportunity to rent the vehicle to any number of other customers, Sixt claims I am responsible for this mysterious scratch.

The 350 euro claim includes alleged repair, taxes applicable only in Europe, and even a "loss-of-use cost" for half a day! Go figure.

I wrote several e-mails questioning the claim, but never received a coherent response. Just the same claim, repeated over and over (although with discrepant amounts stated) as if I was talking to a bot. Apparently, there was no human being at the other end.

I telephoned Sixt customer services in Brazil and the US but was told they have no access to information generated by franchisees.

The scam consists of charging foreign customers an amount under 1, 000 euros for fictitious damage. Sixt franchisees know that international lawyers charge prohibitive fees, and defending oneself involves endless amounts of time and red tape. Duped customers pay the scammers simply because it would cost them a fortune to press formal charges.

Check the internet and you will find many other cases like mine, not only in Austria but especially in Germany.

I strongly advise travellers to avoid Sixt car rentals.

Info:
Sixt Damage No: SX-[protected]-80-50
Date of rental: 08/06/2015
Car model: VW Golf Sportsvan
Registration No.: W-45743Y
Sixt G.m.b.H., Ortsstraße 18a, A-2331 Vösendorf (Mr. Sebastian Schuster)

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12:52 pm EDT
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Sixt deceptive advertising

Rented from SixT via Priceline for pickup at Seattle/Tacoma (SeaTac) for a four-day rental. The SixT ad and the email confirmation both state that a guaranteed car model, one of two, will be provided, in my case, a BMW 3 Series or Mercedes C-Class car in their "L" class (Luxury class). Once I arrived to pick up my car, they informed me that not only do they not have one of the car models they "guaranteed", but apparently they had no cars available in that class at all. All they had was an Audi A3, a smaller car from the lesser P-car (premium) category, which I was given with a take-it-or-leave it option and attitude, with no offer of an upgrade to a class above the class of the guaranteed model I reserved (as is customary with most rental car companies when the class of car you reserved is not available) or any offer of compensation. The agent stated in a cavalier manner that this is a common occurrence and that SixT does this all the time. After my trip, I reported this to the Better Business Bureau, asking that SixT stop advertising “guaranteed model” in their ads when they cannot provide a guaranteed model, let alone a car from the same class. They did, only after receiving my complaint from the BBB, adjust my bill to reflect the class of car I was forced to take – and acted like charging me for what I actually received was some sort of compensation. SixT also sent me a voucher for a free upgrade on my next rental – like that will ever happen. Subsequently they sent me a voucher for a whopping - wait for it - $5.00 on my next rental. In my complaint I stated that the money was never the issue, but their bait-and-switch tactics, and their false advertising. SixT stated in their BBB rebuttal that they don’t advertise “guaranteed model” only “guaranteed class”. At this point I upload both the SixT ad from Priceline (which at the time of this review is still actively stating “guaranteed model”), and a copy of my email invoice to the BBB website to supplement my complaint. The Priceline ad states “Luxury Car
One of These Models is Guaranteed - Mercedes-Benz C-Class or BMW 3 Series” and the invoice states “Car type: Mercedes-Benz C-Class or BMW 3 Series - Model guaranteed”. Ignoring all the evidence to the contrary, the BBB closed the complaint, saying that SixT has stated its position. SixT promises the world, and gives you what they have available. Rent from SixT? You decide…

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11:33 am EDT

Sixt sixt car rental - I do not trust. I was wrong

To those interested, I had a big problem with Sixt Rental (rent a car Sixt)
Whenever I travel to the US, at least twice a year. At least 15 days during each stay.
The last time was in May / 15 and unfortunately forgot my iphone 6 in the back seat of the car.
After some contacts, I was informed that the iPhone 6 was found and would be returned in my address, but I received another phone.
There are several e-mails and detailed about the forgotten item in the car (iPhone 6 - silver), including confirmation that they had found.
It now remains only a few chances, making me believe in bad faith company / employees.
I do not believe! At one point confirm the appearance of Iphone6 and now say they were wrong. (I have e-mails and recordings of phone calls)
I not recommend, do not trust, and I hope this does not happen to anyone again.
I had the misfortune of leaving my cell phone, but could be any other thing of value or not.
Stay tuned.
Best regards,

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9:30 am EDT

Sixt age discrimination

I applied for a job via web-site, I was told to contact ELISA at HR because she was the recruiter for the Charlotte area..In doing so she pulled up my application, she seemed to have a short non-friendly, caring sort of attitude, like she was doing me a favor.Elise stated she would forward my application over to the district manager which I can assure you SHE DID NOT...I followed up with Elise anyway a week later just to hear her tell me she did forward it, Elise thought she put me on hold while she pulled up my application and I heard her say "This Lady Is Too Old For This Job".How dare she first of all lie to me, , , then second of all make such a comment..Who does this young lady think she is to discriminate against me..or anyone else for that matter.

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giovanni111
Atlanta, US
Jul 10, 2015 12:24 am EDT
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you should record the conversation and send it to eeoc or any other enforcement unit, there is zero tolerance when it come to disparate impact involving race, gender, religion, national origin, and age, that`s why big companies hire highly experienced recruiters .
good luck

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anonymous3324
, US
Jul 09, 2015 8:21 pm EDT

you should record the conversation and complain to the eeoc or any other boards.yeah it`s zero tolerance when it come to disparate treatment violation involving race, color, religion, sex, national origin, age, disability, reason why big companies have highly experienced recruiters
good luck

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9:22 am EDT

Sixt deposit for gas program

I do not rent cars often and I had prepaid thru HOT WIRE for the rental. When I picked it up(expected as advertised Chevy Impala or Ford Fusion) rec'd Toyota Camry. I was offered a gas program at 2.41 per gallon at a cost of 50.00 which I thought was a deposit to cover the cost of the gas which would be adjusted based on how much gas was needed to fill the tank at the time I turn it in. I had the car for a week. To my surprise they charge the $50.00 regardless of the amount of gas it takes to fill the tank. It could not have taken more than 4 gallons at 2.41 which comes to about 10.00. That just goes into my book of as an agency to avoid and an option to deny on my next rental. LESSON learned.

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3:10 pm EDT
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Sixt decline of damage

We rented a VW Polo car of Sixt-Copenhagen airport from 01.04.2015 to 08.04.2015. When I returned the car, one slight damage (a dent next to the front passenger side-without any painting damage) was recognized by their employee which is really difficult to see with normal eyes. During the rental period, I had no accident or any shock with anything, so I am really sure that this damage is already there when I rented their car, but I did not claim that before taking the car. In consequence, I received a bill of 2606 DKK for this damage.
The best lesson to learn : Never rent a car from Sixt.

I hope this article will be helpful.

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7:22 am EST

Sixt fraud from sixt workers

Never rent a car with sixt in europe. I rented opel astra with sixt for 10 days in november. I paid 309 euro for 2 drivers with full insurance for opel astra. I returned it on 23 of november. All was ok. The deposit after month was returned on my account. But on 16 of january I received the attached claim that our car was damaged by a marten. Marten gnawed some cable of engine sensor. And I have to pay 197 euro for repair. I wrote that the car was ok when I returned it and claims after such long period of time can't be accepted. So please do not disturb me again with such unfounded and proofless claims. On 04 of february I received one more surprising letter from sixt (Attached). They writing that I confermed damages when I returned the car. Omg, I didn't confirmed anything. If I confirmed why sixt returned the deposit? And the funniest thing that payment date postponed on 16th of february of 2016. This was very weird. I tried to find fax and email mentioned in claim. And find confirmation that this is real sixt fax and email. I called to local sixt to check number of the claim and they didn't find anything in the system. So I understood that this is fraud for sixt workers who have access to sixt database. I wrote claims on fraud on international customer service in uk and germany. After month I received answer from lauren mckay customer services agent:
"please be advised that this appears to be a damage claim, and therefor would need to be handled by the franchise in your local office. You can contact them via the following email address and telephone number:...
Sixt uk will be unable to assist further with this issue, please accept my apologies for any inconvenience this may cause."
I descreibed all the situation one more time, ask them to check the situation asap and send me some reponse on my fraud claim.
After second claimd on [protected]@sixt.com and [protected]@sixt.com. I am receiving the 3rd letter from fraud email [protected]@sixt.com:
"please accept our apology regarding the mistake about the date. You are right, this shoulnd't have happened.
Nevertheless a damage occured during your rental.
We kindly ask you to settle the amount until the 14th of march 2015"
No comments!

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Kristina L
, US
Sep 21, 2021 5:23 am EDT

I was charged twice for one reservation (amount of 840 Euro, ROME CIAMPINO, sales manager: Vanessa De Salvo) because their device did not work fine! Then I was said that I will get my money back the very next day, but after more than a month still waiting without any answer and without knowing what has happend with my money!? Their customer service is not helping at all, at first they have claimed I will wait for return 2 weeks, but now after 7 weeks, they are ignoring my mails. Fast to do reservation, but to solve problem like this, they don't care. Now I have had to contact European commission for consumer protection to solve this problem.

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Sergey P
, US
May 04, 2011 1:47 pm EDT

When I was renting a car from Sixt in the Frankfurt Int'l the lady at the desk persuaded me it was a diesel one. It had the papers in German I have no idea about. I am not a car expert and cannot tell a diesel car from a gasoline. So I trusted her. Only when I filled it up with diesel somewhere in the night I realized she was wrong! Despite that, Sixt forced me to pay for the repairment job.

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S.P.
, RU
Mar 09, 2009 10:17 am EDT

In the Frankfurt Int'l Airport they said to give me a diesel car. In the night when I filled it up with diesel I realized they were wrong! OK, I should not have trusted them and better checked for myself. Now they deny they instructed me about diesel, and make me pay for cleaning up the engine.

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Jen F Canada
Toronto, CA
Mar 24, 2015 3:11 pm EDT

I had the same experience with a SIXT car rental from the Malaga Airport location in early March 2015. No one pre-inspected the car with me when I picked it up from a dark corner of the parking garage. Upon dropping the car off I was told that there was a VERY MINOR 1-inch surface scratch on the driver door. It was only noticeable because the car was now under a bright overhead light. The SIXT representative said it was so minor they wouldn't repair it. I signed the electronic device and didn't get a copy of what I signed -- I would NEVER have signed if I thought I was agreeing to 'damaging' the car, because it wasn't damaged, and I have no idea if I had done it or if it had already been there when I picked up the car in the dark.

I flew home, my rental deposit was refunded to my credit card, and when asked, I gave SIXT an excellent online review because my rental experience had been positive. Then all of a sudden last week I received an email from SIXT with an invoice for 230 Euro for repairs for a DENT in the door. Total crap! I can't help but feel scammed and lied to by SIXT, and wondering what recourse I can take. Any advice?

Gary Coughlan
Gary Coughlan
Chesterfield, GB
May 09, 2011 8:08 am EDT

Hi,

My name is Gary Coughlan and I am the Customer Service Manager responsible for the U.K

I am really sorry that you are unhappy with the charge and I would like to help.

Please could you forward some details to me gary.coughlan@sixt.com

Best regards
Gary

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1:09 pm EST

Sixt 12 hour rescheduling means price will be raised by 3 times

I have booked a Chevrolet SRX from the 26th of December 2015 to the 2nd January 2016 - because I have
booked early I got a really fine deal: Only $ 360 for this period. Now I tried to reschedule the pickup time from
the 26th of December 12:00 noon to the 25th of December 10:00pm.

And now the funny thing: Rescheduling the pickup time means the contract will be remade and now the price
is not $ 360 but $ 1350!

It would be understandable if the price will rise for the one day, but for the whole period?

Poor Customer Care!

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3:31 pm EST
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Sixt fraudulent damage charge

I am someone who hardly ever writes a review, but in this case I feel like I have an obligation to warn others. I also hope that this review reaches enough people so that SixT receives enough in lost sales to account for the money the are basically stealing out of my pocket.

I was impressed by the company's car selection and prices. They seemed more than reasonable and the car selection was much better than other companies. I had never used SixT before and decided to give them a try during a recent trip to California to attend a family wedding. I travel for business so I rent cars from all over the country and I've never had an experience like this. I wish I would have read reviews because now that I look I see that others have had similar experiences to mine.

So, we rented a small SUV in Los Angeles last September for four days. We were visiting family so we hardly used the car at all. When we returned the vehicle, they did a quick inspection, found no damage, and we left the facility. TWO AND A HALF MONTHS LATER in late November I get an email from them showing a picture of a flat tire and stating that we returned the car with a flat tire and we owe them $250. WHAT?!?! First of all, the tire wasn't flat when we dropped off the car. Not only would we have noticed a flat tire but the guy who did the inspection would have noticed. Secondly, why would they wait so long to contact us if there really was damage caused during our use? They allegedly took a picture of the flat tire back in early September so how come I didn't get the demand from them until late November?

So what can I do? They say that they are going to hand the claim over to a collections agent who will then cause me more grief and ultimately I'll end up having to pay because it's not enough money to deal with the aggravation plus it would cost more to fight it than the claim is worth.

After reading other reviews, my experience seems to be typical with this company. Take the old cliché to heart -- there is no such thing as a free lunch. Well, for SixT, they may entice you with low rates but in the end they will get your money. It's a horrible business model in my humble opinion, but at this point all I can do is learn my lesson, never use them again, and warn as many people as possible.

Take care.

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6:58 am EST
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Sixt outrageous damage claims

I'm a US expat, working in the Netherlands. In 2013, I rented a car from Sixt-Amsterdam for 12 months (had to change it a few times, per their rules). I paid them over 13K euros during this period. When I returned one of the cars, they said that I had to pay 500 euros damage because there were scuffs on the bumper. They claim that I signed a form saying I took responsibility for the damage, and I absolutely did not. They sent photos of the scuffs, and there are indeed scuffs. I dispute that I caused the scuffs and that 500 euros is a reasonable damage claim for a scuffed bumper. I have had many email communications with Sixt on this, and they have likely sent this to a collections agency. On another occasion in 2013, I was told that a stone had nicked the hood and I would have to pay for that as well, but I never received paperwork on that. I believe that Sixt uses these outrageous damage claims as an additional revenue stream. Be careful with Sixt . . .

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2:10 pm EST
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Sixt our car rental issue

We were very very disappointed with Sixt. We made the reservations on line, went all the way to the Tocuman airport from Gorgona to get our rental car and was told by the young lady at the Sixt desk that our car was not there and they did not have another one for us? She then took us over to Express rental desk and we had to pay almost $200.00 more for a car from them.
We will not be using your services again and I will not be recommending Sixt to anyone. Very very disappointed.

Terri and Robert Galloway

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11:13 pm EST
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Sixt miles never credited

I rented a car at SIXT, based on my mileage program (TAP-VICTORIA) information. I prepaid the car. However, without my agreement, they charged the value a second time, based on my signature on rental agreement, where (what a coincidence) my original credit card number was not mentioned). I had to fight 1 month to be refunded. As a revenge, 6 months later they have not yet credited the miles I am entitled to. A company to be avoided, reading all the complaints here.

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4:13 pm EST
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Sixt over charging for normal wear and tear

On October 14th I rented a car from Sixt car rental at the Ljubljana train station. The clerk at the counter was indifferent at best. When asked if Sixt provided a map of Slovenia, he referred me to the local book store. A tourist information booth was in the adjacent complex. Not a very good first impression. When we returned the car to Sixt’s location in Maribor, the office was not open. After a 90 minute wait, the agent final showed up, 15 minutes prior to our boarding of a midday train.

When I returned to Canada and reviewed my VISA statement I was surprised to see that there were two charges from Sixt. The first charge of CAD84.99 was expected but a little high for one extra day of use. The second charge of CAD433.35 was unexplained. I had to write to Sixt to get an explanation. They replied that it was for damage to the rear bumper where the trunk cover comes down? When their agent in Maribor received the car from us, he had pointed out the three little chips. He said this might be a problem and would have to contact head office. The chips could have happened at any time, not necessarily from our use, just normal wear and tear on the vehicle from people putting luggage in and out of the trunk. The chips were the thickness of a small coin and less than a couple of centimeters in length. Rather than missing our train, I did not want to get into a long discussion or debate with the agent. I advised him that should there be a problem, Sixt should notify me. Sixt’s Ljubljana office had all of my contact information.

The fact that I had not received any notification from them until I contacted them, along with the amount of the charge, makes me suspect that this is some sort of shake down or scam. Sixt assumes they can put through any claim they want against naive consumers. I think Sixt expects that most consumers do not check their credit card statements closely or the consumer will just let their credit card insurance provider reimburse the cost. I have attached a couple of pictures so people can judge whether the charges were justified.

Even though my insurance company is going to reimburse me for the extra costs, I could not live with myself without alerting my fellow car renters to beware of Sixt’s practices. Make sure you have full insurance coverage and carefully examine the car top to bottom before signing off on the previous damage sheet if you decide to rent from Sixt. I have spoken with Hertz and Oryx car rental agencies elsewhere in Europe and their comment was that they didn’t even acknowledge scratches under 10 cms.

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BBorger
, DE
Jul 19, 2015 7:24 am EDT

I had the same experience with Sixt Car Rental at Ljubljana Main station. I dropped the key in the evening (after hours 22:00). At 8:00 in the mornign there was already a letter in my email inbox indicating a damage on the wheel covers and that they had chrged 210 Euros. I went to the station and they could not prove the damage. They said the the car was hired. We asked if they hired a dirty car with a damage. (We took over the car dirty). He corrected himself that the car was in the carwash and it was closed on Sunday. We asked how it was possible to delver it if it was closed. suddenly it was open on Sunday morning. I called the police. He gave out the address of the car wash. The police tried to call. No answeer. We later took a taxi and looked at the premisses of the car wash. The car was nowhere to be seen. Clearly a rip off. Don't go to SIXT in Ljubljana!...or elsewhere for that matter.

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11:12 am EST
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Sixt additional billing from original receipt

I have attached 3 images that the the level of the overcharging. The initial reservation states the anticipated charges will be 157.04 Euro, the receipt at rental states 251.74 euro (we did add a car seat, but still over the amount estimated), the final email bill is 352.29 Euro. So we someone inquired charges of 200 Euro from reservation to return AND we picked it up later and returned it before the allotted 24 hour rental period. Now I'm going back and forth with them on why we were charged this amount and they say I was to return the vehicle by 9 am; however, twice the representative and I went over that they charged for 24 hour periods and my 251.74 was for two 24 hour periods. After reading the various other complaints before me I'm so frustrated that I didn't read them before and look this company up. They have deceptive practices and rip off the consumer - there is no doubt about that. I will dispute the over charge and do my best to inform others of this bad company! So very sad!
The location we were to rent from closed early so we had to go to a different location, and they informed me that the GPS would be changed and it wasn't so we had to figure that out as well.

For the record, the associates were professional and helpful; however, they clearly didn't explain the terms. I venture to say that based on all the others that have had the exact same experience it would not have mattered - this company would have overcharged me either way.

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11:18 am EDT
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Sixt counter racial profiling

I have been renting vehicles for many years. I work for a federal agency that keeps me in the field over 300 days a year. I do not own a vehicle, and instead I will rent if I need one. I am also a Hilton Honor Diamond member and I carry two major credit cards. Each of my cards included collision rental for rental vehicles. Using my Hilton Honor discount, I decided to use SixT for the first time on a one week rental. I made my reservation online in conjunction with Hilton Honors. When I reached the counter, the woman asked if I had a reservation and I responded yes handing over my licsence and credit card. Then the drama started. She has my license and card but she is telling me she can not find a reservation. I have been around long enough to know that this is a deceptive tactic. So I gave her the reservation number. A man is sitting next to her who seem to be with another company because there is a different sign hanging over him, but who really knows? I re-emphasize that I have reservation. Then she proceeds and about this time I know she is up to something because she is not very smart to cover her tracks. She ask me for my insurance company and I respond that in my reservation I purchased the package which includes the insurance. She goes into this dooms day scenario about what will happen if something happens. She tells me she don't see it and the man looks in his computer and tells her it is included but she keeps pressing me for my insurance. I tell her that it is included in my credit card. Then she gets stupid and displays the poorest counter manners you could imagine. She ignore me and turn to the man as if to say "can you believe this". This woman probably could not even qualify for my credit card and is now displaying her pure ignorance. I should have walked. Next she put a form in front of me and asked me to sign it. I responded that I am not signing anything until she tell me what I am signing. She snaps at me and responds that "I'm not finish!", and I respond that she needs to explain before asking me to sign. Then she punish me, the customer, by removing a set of keys from a slew of keys and telling me she is giving a car with scratches. My blood is boiling. Then she has the nerve o tell me that she will be taking more than the rental cost for this compact from my credit card. That was it with this hostile person. I took my credit card and license and walked several feet to Avis. In this day and age, who would employ such tactics and especially not knowing who they are violating. In this case, a federal employee. Never again, and I will be a walking advertisement, especially after I wrote to SixT who did not bother to respond. Totally unprofessional and definitely racially profiling.

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Sixt photo radar speed traps

We had problems with Sixt in Germany, too. First, they insisted we trade cars before traveling to Czech Republic,
then tried to charge us for the use of both cars on the day we made the
exchange ! I also believe they have an obligation in Germany to warn
North American drivers of the photo speed traps that are on the
autobahns.

We are not used to these devices, at least in Canada. Drivers travel
so fast on the autobahns that you spend most of your time concentrating
on the drivers that are whipping by you often at speeds well in excess
of 200 kmh. I would think, if only in the interests of good customer
service, Sixt should be warning customers these devices that are
everywhere in Germany. The result is that you miss seeing a few speed
limit signs or are simply following the traffic, then you return to
Canada, and you start to receive multiple invoices for 25 euros each
from Sixt for each time they've provided your i.d. to the police. What a
great way to make extra profit ! I can't imagine how many extra euros
they make each year. I suspect that almost every North American who
rents a car from Sixt ends up paying them multiple 25 euro charges long
after you thought you'd paid your bill.

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

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3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

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Sixt contacts

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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