CB Vehicle Rental and Leasing Sixt Complaints #62-81

Sixt review: Customer service

djlock6 of Carson, US

Apr 25, 2023 11:08 pm UTC

Verified customer

I was discriminated against, I was denied severs. My safety was jeopardized by lying to the dispatcher/police, A hold of over $500 dollars was on my account that took a couple of days to come off, cause financial hardship. I was late getting to my next destination. I paid more money at another car service because I now had no other options. I was embarrassed and humiliated. My reservation was canceled for no service/policy reasons nor was it posted anywhere. I felt depressed and mentally belittled. I got a migraine and it lasted for the rest of the evening due to the stress.

I asked for a quote for a one way rental to San Antonio, tx AirPort three (3) times, then I had to pulled it up on my phone before The agent finally asked the manager if they had a station in San Antonio and she confirmed their was. I asked again for a quote, and was told we don't have any cars. I said ok what do you have? I was told we are booked up at the moment and the only way would be if I had a reservation. I said ok, can you tell me how much and what cars can I pick from with my reservation. The agent said sir we are very busy and for me to check with another car service company. I asked well just process my reservation and the agent said sir can you step aside. I yelled at him, "asking him to process my reservation". The manager then came over and said I don't care what he said and or done I cant yell at her employees and told me I need to leave or I will call the police. I said, "I will leave after you give me a receipt stating my reservation was canceled or you process my reservation". She then threatened me again, by saying if I don't leave she will call the police. I said, "call them". she calls the police and tells them I am being outrageous, belligerent (I never cursed), and that she asked me to leave and I refused to. she continued to state to the police that I was being very aggressive (never touched her employee or moved towards her employee, I never moved from my spot) to her employee, and cursing. I said soon as I get my paperwork (receipt) I will leave. police show up asking what's going on, I explain to the officer what was going on and he ask them to give me a receipt stating the reservation was canceled so he I can leave and the manager said we don't give out receipts, we are a paperless company. Granted, I never agreed to give my email, nor agreed to their terms of service. A second officer arrives and after hearing what's going on, he ask the manager to hand write a receipt, she refused to at first, then called somebody on the phone and then hand wrote a receipt and signed it. upon receiving my receipt I left with out incident. date 4/6/23 at approximately 5;30 pm

Desired outcome: $50k in damages

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Sixt Contacts

Sixt phone numbers

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33%
Confidence score

Uruguay

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Sixt emails

customerservice-usa@sixt.com

100%
Confidence score: 100%

Support

customerservice@sixt.com.kw

100%
Confidence score: 100%

Support

Sixt address

Zugspitzstraße 1, Pullach, D-82049, Germany

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Jul 29, 2026
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