SUBMIT A COMPLAINT / Sixt Rent a Carcar rental service

My father and I rented a car from Sixt (Amsterdam central) for 48 hours between the 25th and 27th of September, 2019. We refilled the car and delivered it to the designated parking lot. Upon return of the car, we checked with the employee at the parking if everything was okay with the car. He checked it and stated that it was all good and had been returned in the same condition as that we borrowed it in. After this, we also visited the Sixt office and asked them if everything was good and when our deposit would be refunded. They too, stated that everything was okay and that we would receive our refund within 3-5 working days. However, after ONE WEEK post return of the car we received an email stating that they have noticed a scratch on the car which they are accusing us for. Honestly, what sense does it make to raise a claim after a week of return of the car. The scratch could've been caused by someone else and we do not take responsibility for it. This behavior on behalf of Sixt is highly unprofessional and we will never rent a car from them again. And we hope our security deposit will be refunded as swiftly as possible as they have no right to hold it back from us when we are not in the wrong.

Oct 05, 2019

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