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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:51 am EDT
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Sixt rip off strategy

Sixt has a loyalty program where you can earn a gold or platinum status based on the number of yearly rentals. These loyalty cards once attained entitle as per their website entitle you to the following: 10-15% discount on rental rates, car upgrade, low self service rates and a few other benefits which are pretty much useless. I have been a loyal customer with Sixt since about 6 years since my college days and I now rent on an average 120 - 140 days a year. I finally landed a platinum card at the beginning of this year which i was very excited about. My main goal with the platinum card was to reduce my rental costs which i assumed would happen with the 15% discount mentioned on their website. Contrary to what their website states, using the platinum card almost always makes the rental more expensive then renting regularly via their website without any loyalty card by 10% or more. It is actually disadvantageous to have a sixt platinum card while making a booking. I found this to be the case on several occasions and decided to speak to Sixt Belgium about it. Unfortunately all I got from them was a cold response saying that I had a "pretty good rate" with my platinum card and when I proved to them that I really didnt have a good rate but in fact it was a more expensive rate, they said that their website rates changes all the time so they can never know for sure which is a better rate. I found this to be absolutely ridiculous because this completely negates the point of being a loyal customer. Another thing is that with the platinum card they quietly make some add-ons mandatory like personal insurance and theft insurance which they indirectly make you pay for but which nobody needs or ever opts for in a regular rental. With a platinum card I expect to have the best rate possible and not have to keep checking on their website as a non member for the pricing everytime before making a reservation. I have attched the proof of the screenshots for the exact same rental with the same add ons costing more via the Platinum card reservation. Above all of this I have never gotten a car upgrade from Sixt either, as their standard answer is that they are all sold out of cars. Sixt is an absolute rip off car rental company that has misrepresentation of information on their website. If anybody can suggest how I can escalate this matter to a higher level at sixt please let me know because i have got no help from their helpline or branch manager.

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10:50 am EDT
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Sixt mileage charge

I will never use Sixt again, I made the reservation and when I made it they stated the car had unlimited mileage but when I got to the counter they wanted to charge for every mile over a 100 per day. This was right when I was getting ready to leave. Very unprofessional on their part and needless to say I will not rent from them again. Beware, what you see when they advertise a car may not be what they put in the fine print of your contract. Stay away from this company.

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Fred314
, US
Jul 13, 2014 11:50 am EDT

Looking at website, I am offered unlimited mileage only if I pay now, thru the website and not if I pay on arrival.
1. Your rate
Pay upon arrival US$ 39.20
Rebooking and cancellation (free)

Pay now online US$ 37.24
Rebooking and cancellation (fees apply)
Unlimited mileage
Invoice by email
Energy surcharge US$ 0.99
Rental surcharge US$ 2.00
Vehicle license fee US$ 1.99

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4:08 am EDT
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Sixt hidden post - rental charges

My initial impression of Sixt: (Easy online booking; absolutely lovely people at the Shepherds Bush shop in Latimer Road around the corner from my home; too-good-to-be-true nearest and cheapest and on paper more competitive and convenient than Avis who I'd always used before at the Westfield; great car; great experience. Gave 5 Stars in my post-rental survey and was looking forward to a long relationship of years of car rental with them) has been completely ruined. I will never use them again as their post-rental policies stink of malpractice and making up profit margins. It's really clear now that they advertise apparently cheaper prices to get the business but then claw the money back to be profitable afterwards. I could have been a really loyal life-long customer, so for £50+VAT they have lost potentially £1000s from me, which also makes them incompetent as well as untrustworthy.
1. No one explained about needing to return the vehicle clean - an omission which has now cost me £50+20% VAT. I've been sent rather smug emails telling me they expect all customers to thoroughly check T&Cs before renting a car, so why was it the Return Fuel Fill was clearly explained to me by the woman at the desk, but the cleaning wasn't?

2. Vehicle check process for pre-existing damages on car pick-up: I did the vehicle check together with a nice man who handed the car over to me. He was about to say everything was OK when I spotted the scratch in the paintwork down to the metal on the mirror on the driver's side. I was expecting him to do something on his hand-held device, for there to be a proper record taken of this, like with other car rental companies. So I was a bit surprised when instead he hand-wrote on the back of my Driver's Contract piece of paper "Scratch in paintwork on driver's side mirror" on the back of my contract, he signed it, and dated it (20th June 2014) and I also signed this at his request. He then told me when I dropped the car off to leave that same piece of paper on the dashboard of the car with an additional note on it to say "Reminder: this is your note on 20th to say scratch in mirror was pre-existing at time of pick-up" and for me to sign, date this and leave it in the car. His words to me were "This note will mean I will remember this was already done and I won't charge you for the scratch".This did not feel right at the time, but I trusted the nice man so just went along with his instructions. I was the one who spotted this damage at the point of pick-up and exactly followed to the letter all of the instructions provided by your member of staff. When I was contacted by head office with the Damage Report the head office had not spoken to the local office. The only good thing in all of this was the local shop staff did inform head office about the piece of paper and pre-existing damage, so this matter was cleared up, but could have been initially without having to involve or scare me.
3. 1 week later after I'd received a final invoice Head office emailed me a Damage Report claiming I had scratched the car - I hadn't, this had been the fore-mentioned pre-existing damage which was noted at the pick-up. After sending me a series of blunt automated emails, some of which were in very poor English, asking me what photos I'd taken etc - the head office team then bothered to contact the Shepherds Bush shop to check facts and the matter was cleared up.
4. Only then I received another email saying I'm still going to be charged - an initially unquoted amount - for a full valet of the car - only now drawing my attention to Clause 11.3 of T&Cs (very buried on website) to return the car clean "because other people want to use the car after you". Cleaning was never mentioned at pick-up. Returning with a full fuel tank for example was, but nothing about returning it fully cleaned. I've never heard of a car rental company who doesn't clean a car between hires or puts that cost onto the customer or uses this as an excuse to take money out of a deposit. However looking at all the online complaint forums like this one this seems to be common policy from Sixt. It reminds me of unscrupulous estate agents who keep your deposit for 'cleaning' once you leave a rental property.
5. When I asked Head Office how much they were going to charge me for 'cleaning' they couldn't answer, they referred me to the local branch. The next day I received an automated email ("We friendly ask for your understanding that we create the invoice in the language of the rental location" - just an example of poor English in communication) with an invoice for £50+VAT for cleaning which they'll just take out of my £150 deposit. Who pays £50 to clean a car?!
6. My total rental in the end was far more expensive than Avis would have been who would never have put me through this. Your advertised apparently competitive prices are totally misleading as it's absolutely evident that you make their margins taking charges out of people's deposits - There's an EU law about misleading marketing.
7. Their processes are flaky - it seems now on purpose so that they can put customers into a vulnerable position after the event where they can charge them - The rental contract which included a list of pre-existing damages was given to me by the lady in the shop. This rental agreement with these pre-existing damages only existed as a piece of paper, I have not received anything electronically. The gentleman who met me and handed the vehicle over to me had something on a hand-held device which also listed these items, so it looked like there was an electronic version of the contract there but nothing given to me. I was told to leave behind the only evidence I had which was the handwritten note. It's obvious now why their processes are so flaky, they are not there to protect the consumer's best interests, they are there for them to exploit later for extra money.

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11:28 am EDT
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Sixt overcharging

We have been overcharged by SIXT rental company few days ago. Nobody told us that we have to pay for every extra km over 200 some amount. My brother supposed to be responsible and he was just visiting in DK whereas I have a temporary address here. My brother's card was declined so we used mine. We returned a car, even vacuumed and washed and the day after I was overcharged by approx 2500 DKK (ca.340EUR). So we went back to the company with a complaint while we couldn't get in touch with the manager. We sent him an email, no respond. Came back, left a message, no respond. Came back again and the guy working there told me that manager is not there.When I asked why I then saw him, he answered he is busy. They even lie face to face. From my view point SIXT is company without any professional manners so next time I rather pay more for a better service. Don't do the same mistake and never rent in SIXT.

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8:09 am EDT
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Sixt long wait, additional charges

#1-They would not accept a check from our company even though I had e-mailed ahead. They said it clearly stated that they did not accept checks on their website. I cannot find it. I was willing to give them the credit card number in addition to the check.
#2-It took over 2 hours to process our two van rentals when we arrived. They were trying to call the person who approved the check, but couldn't find them. They really didn't approve the check; they just failed to tell me that it was not okay to pay with a check, even though I clearly stated that I was bringing a check for the payment.
#3-They had added additional charges for the loss damage waiver (minimum excess L). I did end up accepting those charges.
#4-When our final bill came there was a $10 Transportation Facility Charge tacked on each van. They said it had been in effect since April 1 (this was May 9), but it had not shown on any other statement from them.
#5-They kept processing other rentals before finishing ours--something kept happening to the computers and they kept having to move to a different station. They kept shifting our rental work from one employee to another.
I must say through all of this that there were a couple of employees who truly tried to help and were kind. The did end up giving our group of 15 each a bottle of water.

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6:11 am EDT
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Sixt bait and switch

I had prepaid a rental a car through sixt Ft Lauderdale to be picked up in San Juan PR. Everything was paid for in advance. When we arrived in San Juan, they padded on fees that were not disclosed at the time of rental and claimed it was because I prepaid with a debit card. The padded fees more than doubled the cost of the rental. I contacted SIXT and they told me that the fees were an attempt by the franchise to increase their commission. SIXT reviewed the situation and sent me a statement declaring my final costs and stating I would receive a refund for the additional amount. SInce then, they have avoided any contact with me and I have not received any refund. I have received 2 message via email from SIXT employees asking for time to investigate but after several days, I never hear back from them. There are numerous complaints about SIXT and their business practices ----DO NOT USE THIS COMPANY.

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9:01 am EDT
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Sixt fraud and scam

Dear Sxit,
I’m escalating this complain to you to show my deep disappointment of what happened with me:
On 27th July in Egypt I asked for London Cap from Sxit Egypt and the fees was 230 EGP however the driver misused the Visa machine and charge Me 250EGP
I checked with the company and they confirmed that this happened and the fees is only 230 EGP and the driver charged me 250 EGP
I feel this as fraud and misleading and as a result I need am action from your side
I have all supported documents a proof for my case

Regards
Karim Abdullah
[protected]

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11:39 am EDT
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Sixt false carges

I rented a car in Venice and turned it into the Pisa airport. Nobody was at the counter at the rental return -- just a sign that said to drop the keys off in the slot, which I did.

Two weeks later, no charges had come through on my credit card. So I emailed Sixt to make sure everything was okay with my rental. I received an email back saying that there was a 400 euro charge for damages!

There were absolutely no damages to the car during my rental! I have four witnesses who were with the car at all times who will swear to the same. I think they try to get away with this type of shady fraud when people are from a foreign country and can't deal with these things easily.

I will be disputing the charges with my credit card company.

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4:23 am EST
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Sixt car rental

I recently went on a ski trip to Austria with my family, which included my 15-month old daughter. All was fine with the rental car on the way there. However upon checking out of the hotel I discovered that the front offside tyre was flat due to a nail.

At this point, the time was 10:30, and our flight left Munich Airport (c. 100 miles / 2 hours' drive away) at 15:30. The rental car had one of the 'temporary' spacer wheels in the boot, which had a maximum speed of 80kph. However for time and safety reasons (mountain roads, autobahn, young child, long distance), I didn't want to risk the spacer.

We phoned the car rental helpline several times, but two hours later we were still stuck in limbo at the hotel. We were never given straight answers by the helpline, and weren't even given an indication of when someone might come to help us.

At one stage we were told that someone was actually on their way with a replacement tyre, and would be there in 40 minutes. When this person didn't arrive, we were then told that there wasn't actually a tyre available.

At 12:25 we were told in a phone call with the car rental company to get a taxi to Munich Airport and they would reimburse the cost. At 12:45 the taxi arrived and the journey cost 280Euros. Because we were so late for the flight, I didn't have time to go to the car rental desk at Munich Airport.

*****Now that I've returned home the rental company is refusing to reimburse the cost of the taxi, and has even quoted that I was 'personally negligent' for driving over a nail! They have also denied knowledge of the phone calls that I placed with them on the morning of the incident. On returning home I have also spoken to two different customer service personnel, who advised me to send the taxi receipt then the cost could be reimbursed. However, these calls are now also being denied. Unfortunately I don't have this in writing

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5:06 am EST
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Sixt fraudulent charges for damage

I rented a car from SIxt in June 2012 at Munich airport (booked by OAMTC for me as I locked my car key inside my car at Munich Airport and need to travel Salzburg urgently). I traveled to Salzburg, and next day morning took my another key of car, drove straight to Munich airport and returned the car. During inspection the fellow came, checked my papers, and then stand on the side platform to reach high enough to see the top of the car and told me that I made the damage on the roof of the car. I was shocked to see that minor scratch which obviously looked pretty old (atleast from the scratch you can roughly guess if this is all new), and immediately went to SIXT desk for clarification and told them about this. The lady sitting over there checked all papers and told that this was already in their system, and I need not to worry. I asked several times, because I don't want any inconvenience at later point of time, and I was firmly assured that the damage was there and I was cleared from any liabilities. Now after 6 months, I received a bill for damage payment!
I have to say that this is highly unprofessional from SIXT point to expect me to do micro-scopic analysis of the car before taking out on rent. Not sure if SIXT expect from their customer to spend hours on checking cars.
I never rent a car from SIXT (having corporate account with HERTZ), but it was from OAMTC so did. And I think this is very common practice in SIXT to charge for the damage from customers, atleast I while google, I found numerous similar incidents.
Would never recommend SIXT at any cost, even if they offer car for free.

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Update by dhees
Feb 08, 2013 5:02 am EST

I rented a car from SIxt in June 2012 at Munich airport (booked by OAMTC for me as I locked my car key inside my car at Munich Airport and need to travel Salzburg urgently). I traveled to Salzburg, and next day morning took my another key of car, drove straight to Munich airport and returned the car. During inspection the fellow came, checked my papers, and then stand on the side platform to reach high enough to see the top of the car and told me that I made the damage on the roof of the car. I was shocked to see that minor scratch which obviously looked pretty old (atleast from the scratch you can roughly guess if this is all new), and immediately went to SIXT desk for clarification and told them about this. The lady sitting over there checked all papers and told that this was already in their system, and I need not to worry. I asked several times, because I don't want any inconvenience at later point of time, and I was firmly assured that the damage was there and I was cleared from any liabilities. Now after 6 months, I received a bill for damage payment!
I have to say that this is highly unprofessional from SIXT point to expect me to do micro-scopic analysis of the car before taking out on rent. Not sure if SIXT expect from their customer to spend hours on checking cars.
I never rent a car from SIXT (having corporate account with HERTZ), but it was from OAMTC so did. And I think this is very common practice in SIXT to charge for the damage from customers, atleast I while google, I found numerous similar incidents.
Would never recommend SIXT at any cost, even if they offer car for free.

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xbboss
, AT
Apr 30, 2014 5:50 pm EDT

It is true, they do this, especially if you don't have full insurance coverage. I rented a car for christmas 2013 and all went well. After a month after the rental period I received an email claiming damage. Refusing responsibility was not effective and after few months of communication with Sixt I was presented with a bill for 1000 EUR for repainting the door of a car because of a scratch. Try to stay away from Sixt, they will try to scam you any chance they get.

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3:29 pm EST
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Sixt fraudulent charges for damage

rented a vehicle in December of 2011 from Sixt in Edinburgh Airport. I was informed at point of payment and key receipt that there was pre-existing damage to the car I was assigned. The receipt we got clearly stated that there was damage to the front and rear bumpers. When we got to the car it was covered in about four inches of snow. We waited in the car for about half an hour for someone to do the physical inspection. Nothing. Taking the hint, I went on my way.

I was involved in a minor scuffle and when I say minor I mean MINOR. My car and the vehicle I got too close to RUBBED. The outcome of the incident resulted in peeled paint in a 2" x 1" area of the car. I took detailed pictures and remembered this area already had pre-existing damage so I made sure to get every possible angle, every possible detail. I reported the scuffle with Sixt by phone as instructed and they said don't worry, there will be a little bit of paperwork to fill out describing the incident and that will be that. I had full intention to pay because after all I admitted fault and had full intention to pay for the damage I had caused. Fine.

I return the car, fill out the incident paperwork, pay and they tell me they'll be in contact with me re: the incident.

I had pre-paid my entire rental but was still charged about $650 in other miscellaneous fees I had no idea as to why they'd charge them considering I had pre-paid my rental. Mindful of the mishap I had gone through I willingly paid and looked past the BS fees they charged me for. They charged me $175 after claiming I hadn't filled the gas tank up all the way. I filled the tank at the nearest gas station to the airport and they still charged me that amount! Yes it was diesel gasoline but really?!?!?! The nearest gas station wasn't even two miles from the airport drop-off. That was only the beginning. I get a bill a few weeks later along with a copy of a quote from a shop charging me 2, 000 euro. That's $2, 700 USD for the scratch on an area with pre-existing damage.

Sixt will rape your credit card if you let them. I am now receiving correspondence from an attorney wanting to collect for Sixt. Armed to fight this frivolous charge I know there are lots of you out there that have gone through similar circumstances and I want you to reach out to me. These charges are unjustifiable and this will be heard.

DO NOT NOT NOT do business with this scam company. I really should have just walked.

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5:49 pm EST
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Sixt never rent - fraudulent charges for damages

I rented a car with Sixt for a couple of days though the hotwire website while in vienna. Upon returning the car and checking out at the front desk, the agency said that there were some "scratches under the bumper" which obviously were not visible to us when we first got the car. Since we were covered by insurance, the agent, who was quite crass, told us it probably doesn't matter. Months later, after returning back to the states, I got the notice in the mail to fill out the accident report, which we didnt have, since there were no accidents. After which, a bill requesting to pay for the damages of EUR 622 came, which is now escalated to EUR 955! I cannot believe the audacity of their blatant shady business conduct! I have not seen picture or any evidence that the car was damaged, and the number that they bill seems completely arbitrary! I will continue to fight the claim. Do not rent from sixt!

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Update by nuroots
Feb 21, 2013 2:23 am EST

I returned the damage report stating there were no damages and liability, yet that did not change anything. the agent did not explain in plain simple words why the insurance through hotwire did not cover the alleged damages, which i never saw.

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Texas Stephanie
Spring, US
Nov 06, 2014 1:21 pm EST

I had a similar situation and submitted all of my receipts and documentation via email and the company honored the original charge and refunded to my card. I encourage you to reach out and have your ducks in a row and perhaps hey will accommodate you as well.

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Router92
, US
Oct 01, 2014 7:27 pm EDT

I have been renting from Sixt for 9 years now and never had a problem till my last trip to Germany in August. Rented a Golf with automatic in April and paid for it. Got an Audi A7 Avant and was assured there were no extra costs. A few days after my return to the U.S. Sixt charged my credit card over $450 extra for the upgraded car. Took a months to get that cleared. While in Germany I avoided a head on collision - other car in my lane passing a parked car - and hit the curb. Front right tire was damaged! Filed a report with Sixt and got another car. Today - 2 months after this incident - I received a bill from Sixt for the tire for Euro 1100 which is almost $1500. I actually priced the tire etc while I was in Germany and the highest price for that exact tire was Euro238. Emailed Sixt demanding an explanation for these charges and also told them that I sent this entire matter to our attorney in Germany!

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xbboss
, AT
Apr 30, 2014 6:04 pm EDT

Try to stay away from Sixt, they will try to scam you any chance they get. I rented a car in Austria in December 2013. It was the holidays, so I was a victim of circumstance. I didn't take the full insurance, since I haven't ever caused an accident in my life (over 10 years of driving and owning my own car). I also returned the car out of office hours (a service Sixt provides). I received a bill in the mail a few days later. A month later I received the first email about a scratch on the door and an accident report to fill out. Since I haven't caused that damage, I refused responsibility and was treated with rude responses from Sixt staff (Mr. Bernard Knapp from Sixt damage department). After demanding proof of damage and explanation why wasn't I informed of this damage the day after returning the car, I received an unsigned pick-up report and some low quality photos without date or time. After a few months of communication with Sixt and still refusing the damage, I received a bill for 1000 EUR for repainting the door. I paid the bill to get rid of Sixt as taking this through legal paths would only incurr more charges in the end. But I will never do business with Sixt again. A month after paying the bill for damages, there was no response from Sixt (no confirmation). I contacted the Sixt customer care twice, also with no response regarding this matter. I will never recomment Sixt to anyone and will also be warning people to stay away. There are other more reliable rental companies out there.

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Jayomatic
Toronto, CA
Mar 18, 2013 3:19 am EDT

I had a very similar experience. I even had full insurance and they charged me for damages i hadn't done. Now over 1.5 years and months proving to their lawyer i had the paperwork showing i wasn't responsible, they just charge my credit card anyway.

I'll be warning every person I know to never rent from this fraudulent company.

Gary Coughlan
Gary Coughlan
Chesterfield, GB
Jan 15, 2013 8:28 am EST

Thank you for forwarding the details by e-mail.

Let me reassure that Sixt does not operate a "Shady" business. You were contacted for an explanation for what was considered to be new damage. I am sure we can clear up any misunderstanding.

I have requested some additional information from you and look forward to hearing from you.

Gary - Customer Service Team

Gary Coughlan
Gary Coughlan
Chesterfield, GB
Jan 15, 2013 8:17 am EST

Did you complete and return the damage report. If you were not responsible for any damage to the vehicle and have nothing to report then you should state that in the report.

I can 100% reassure you that you are not the victim of shady business. You have been contacted for an explanation after new damage was found on the vehicle.

Thank you for sending through details of your query by e-mail, I will request some additional details from you. I am sure we can take care of any misunderstanding.

Gary - Sixt Customer Service Team

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7:57 am EST
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Sixt incorrect claim for damage penalty

We rented a car from Sixt Italy at Pisa Airport in September 2012. We returned the car in full working order and undamaged. One month later a claim arrived for 250 Euros for 'theft-damage' penalty. There was no theft or damage. A letter we sent stating these facts went by return to Sixt UK and Sixt Italy and, 3 months later, no response has been received. An email to Sixt UK went unanswered for a month until I phoned to complain. I have disputed the claim with the credit card company.
Is this a common scam for those that don't take out the additional insurance offered by Sixt?

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limericks
Nyack, US
Aug 28, 2013 7:42 am EDT
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The same scenario. SIXT Fiumicino/Rome charges us 250 Euro for damages/theft. Neither had taken place. Called the customer service and sent all the pictures I took before driving off from the parking garage (many scratches, nicks visible). The case has not been resolved yet but I have a feeling I'll have to dispute the claim with the credit card company as well.

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Sixt disputed invoice

Last Summer we rented a car from Sixt in Cologne, Germany for my family that came over from Israel. The car was rented from the 17 of July 2012, reservation number [protected].
When picking up the car, the troubles with Sixt service started:
The car was reserved at 5 AM. Since it was before the opening time of the customer service desk, we paid extra for pickup the keys at the fast key pickup. Sixt customer service was present at the desk, but didn't accept customers yet. They sent us to the parking lot to a vague location, which we couldn't find. We had to go back to the desk, where we received a map with which we could find the car pickup point. By then it was already after 6, the keys were now located at the desk. The people at the quick pickup didn't speak a word in English, and were shouting at us in German (not really nice if you are Israeli). My parents are old, my father is disabled, next to that, there were also 3 young children after a long night flight with us. They refused to bring us the key (we paid for this extra service) and had to go back to the CS desk, where we got the key (after 2 hours of walking back and forth). As all the papers were already signed before (because of the quick pickup) there was no check of the car and we were only given the key with the comment to fuel Benzin 95 (not E10).
We then started our trip to the Mosel area. Eventually we had to fuel on the 22nd of July and fuelled Benzin 95. The car broke down, since it needed Diesel. There was no such indication in the fuel cap and based on the information we had, we didn't even think about checking it in the paper work.
The car was towed, and we could pickup the car replacement in the airport, the taxi costs for the way to the airport (Frankfurt Hahn) would be covered according to Sixt customer service. When we sent the receipt, they broke their promise and told us they were not going to pay this bill of EUR 46, 00 After we returned from our trip, we received an invoice from Sixt, for the additional insurance we didn't take. We had to call few times in order to get this additional insurance undone.
Finally we thought we were done with this car rental story. But no, on the 22nd of November we received a reminder for a damage claim (because of the wrong fuelling) without receiving a first letter, to pay the amount of EUR 871.12 before the 30est of November, damage number [protected]. We immediately took action, called them and send emails about this damage. The only response is that Sixt is not obliged to give us information on the fuel type, and of course they didn't say it needed Benzin (and how can we ever prove otherwise).

Needless to say that we are totally not happy with the service provided by Sixt. Cannot advise anybody to rent a car from them. The customer service, at least the German one, is very bad (and this is an understatement).

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Sixt sixt, worst experience ever

It is extremely uncomfortable for me to write down this lines, as I cannot explain how furious I am at this point.
I rented a car from Sixt for the fifth time but now in Mexico City, as always, I prepaid online and charged it to my credit card, and as always, I purchased all protections even when you include a basic insurance, for the first four times I rented, everything was great, great service and enjoyed a lot, but this time, let me tell you that I was treated like dirt, after booking and paying, I called the Mexico offices to find out where is Sixt located at the airport and some other doubts, the lady who answered told me that even with all the insurances bought, tires, mirrors and windows were not covered (what kind of false confirmations you are sending out where you missed to mention that), but at the end I drive carefully and had no further issues with that, she explained to me that I had to go to your counter, then accompany someone to see the car and then accompany somebody else to the counter and then they will hand over the car (at night, sorry but I don´t trust you to drive me around in that city). I booked a GPS, as Mexico City is one of the most dangerous cities in the world and wouldn´t want to get lost and finally when I arrived, located the counter and the person told me that you ran out of GPS (terrible for someone who prepaid) but it seemed not to bother so much the clerk so I asked the clerk to cancel the reservation and refund me my money, he just told me ok, but I needed a proof that you were going to do that, but he didn´t know how to do that so asked me my copy of the reservation and wrote whatever needed to make that. At this point I haven´t received my reimbursment.

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Sixt fraudulent business practices

Rented a car from SIXT at Munich airport from 26.12.2011 to 11.01.2012. On 14th of September (!) I've received a letter from Sixt offering to pay 7900 EURO (seven thousand nine hundred) by 9th of August or they "will be compelled to initiate legal proceedings".
No information regarding damage except damage No. was mentioned in the letter. I have no idea what it is about, moreover I had full damage cover.
Nine months, no info, offer to pay 8k Euro. Cool way of doing business.

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Sixt - Fraudulent damage claim

I rented a Mercedes C250 from Sixt Ft Lauderdale, FL on April 13, 2012. I rented cars exclusively and often from Sixt at this location and am at their top Platinum level.I spoke with the manager after picking the car up to explain that the car seemed quite sluggish, especially when accelerating from stand still at traffic lights. Also a light on the...

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Sixt damage

I was attracted by an attractive rate for a car rental at Sixt at Kastrup International Airport Copenhagen. I used the car for a few days and returned the car without any damage whatsoever at the airport. The car was actually ok, no problems. However, without any pre- warning or any proof my credit card was charged with DKK 2813 (EUR 378, -) for "damage compensation". SIXT did not provide any details on the nature of the damage or anything. I am a typical business traveller holding multiple frequent flyer cards with the major airlines and I am using rental cars almost on a weekly basis accross Europe. I never had any bad experiences with the other major car rental companies at prime locations. My lessons are two fold: (1) be very carefull when offered attractive rates by SIXT, apparently they are making their money by claiming damages and (2) Never use SIXT. I cancelled my other reservations with SIXT, happy to pay a bit more to one of the other car rental companies. If you have any questions on my experience with SIXT, please contact me on [protected]@hotmail.com.

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Complaint resolved!! I don't know what happened but after numerous calls and emails from my side, Sixt reviewed earlier proof and confirmed that I did not cause any damage to the car.

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Sixt nasty post rental surprises

I am not a disgruntled former employee as was suggested in one of the comments, just a disgruntled customer. I rent cars privately very regularly and Sixt are the only agency who consistently keep putting on charges after the fact that are simply incorrect. Without warning we were charged with petrol costs even when we handed in the car with a full tank. When I used them again two months later, they had the audacity to claim that we had not handed in a GPS when we never rented one to begin with. Staff at the Sixt counters are nice enough, but I am pretty sick and tired of having to waste time correcting their mistakes. Just be ware, and hand on to your paperwork for a few weeks. Or just simply avoid Sixt altogether.

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Sixt never rent - fraudulent charges for damages

I rented a car from the Florence airport location for a two day trip to a villa in Tuscany. After a 45 minute drive, the clutch became stuck to the floor of the car and the car began smoking. We pulled the car over and called the company to report the incident. After 30 minutes of transfers, we finally reached an English speaking representative who was able to get in touch with the tow service. They informed us that we should wait with the car and would be responsible for our own transportation if we wanted to obtain a new car back at the Sixt location we had just come from. Given that it would cost at least 90 Euros to get back to the airport, we decided to just go to the villa and pay a cab fare to reach our next destination. We ended up spending 110 Euros in cab fares.

About a week after our return to the US, over $2, 000 in charges from Sixt showed up on my American Express with zero notice or communication. It's a long story, but essentially, their call center is useless and could not provide relevant information on the charges, sent invoices in Italian after I requested documentation, and has never (in several attempts) been able to produce a supervisor or manager for escalation (each time, a different excuse, they were sick, they're not there until 10am, not here this Saturday, etc.). I disputed the charges with American Express, and they are still attempting negotiations two months later.

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sixt on ComplaintsBoard.com.

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Sixt contacts

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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