The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Singtelvery poor and bad customer service

P
This review was posted by
a verified customer
Verified customer

To: Ms. Chua Sock Koong

How is it that your Head of Planning and Operations Mr. Marc Sew and your VP of Consumer Operations...ignores my feedback despite having promised to get back to me by yesterday (Thursday).

This is exactly the way their junior frontline staff at 1688 hotline treats your Singtel Customers, and NOW it is not a surprise having received the very same treatment from your Head of Department plus VP.

I hope to receive a call from your kindself to my mobile number [protected] as soon as possible.

Super disappointed Customer
Peter ONG

Responses

  • Da
    Darrylrod Oct 08, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Dear Singtel.. got so many complaints about your service! Your email server is somehow rejecting all my outgoing emails! When you call the technical help desk, its a 3 day waiting period! Now answer me this; if according to your recent restructuring to having a payment mode for retaining your email services due to poor sign-up of your singnet account, how is it then that there is a 3 day waiting period? Surely when you make your subscriber pay for a service due to a poor sign up rate, the service should be shorter unless this is all a gimmick to charge for everything? Now that your server is rejecting my outgoing mail, what can I do or how do you substantiate your claim? Less subscribers means more service time???????

    Darryl

    1 Votes
  • Kh
    KH Chew May 08, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I also facing the same poor and bad customer service from 1688 for my SMS OTP problem since the beginning of the year. You need to follow up on them instead for they do not bother at all.

    2 Votes
  • St
    Steven ong Apr 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have stopped using singtel Long time ago because their services really suck ! I signed up singtel mio couple years back only for the EPL, because only they have the rights. Recently they have asked to upgrade to fibre optics, a simple appointment, they can screw up so many times, wasting my damn time. Singtel service is the worst compared to StarHub and M1.
    I have sent an email to the CEO telling her I’m want to terminate all singtel services I am using. Dont want to waste my time talking to their customer officers. I hope to receive a response soon from her. Hopefully I don’t have to wait too Long and get a very standard answer.

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.