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SingTel / Singapore Telecommunications reviews first appeared on Complaints Board on Mar 10, 2009. The latest review internet service was posted on Oct 15, 2021. The latest complaint billing payment via singtel app was resolved on Dec 10, 2018. SingTel / Singapore Telecommunications has an average consumer rating of 1 stars from 409 reviews. SingTel / Singapore Telecommunications has resolved 34 complaints.

SingTel / Singapore Telecommunications Customer Service Contacts

1688 (Customer Service)
1606 (Post Sales and General Enquiries)
100 (Directory Services)
1877 746 4835 (United States)
+65 62 351 688 (Customer Service)
+65 62 211 606 (Post Sales and General Enquiries)
+65 68 383 388 (Singapore)
+1 212 269 7920 (United States, New York)
+1 650 508 6800 (United States, San Francisco)
+61 280 827 800 (Australia, Sydney)
+44 207 122 8000 (United Kingdom)
+88 11 184 988 (Bangladesh)
+86 106 410 6193 (China, Beijing)
+852 28 771 500 (Hong Kong)
+91 114 152 1199 (India, New Delhi)
+81 354 377 033 (Japan, Tokyo)
+60 377 282 813 (Malaysia)
+63 28 872 791 (Philippines)
+82 232 877 575 (South Korea)
+66 22 569 875 (Thailand)
+84 439 432 161 (Vietnam)
31 Exeter Road Comcentre № 01-00
Singapore - 239732
United States
  • 140 Broadway Suite 2110, New York NY 10015, USA
  • 901 Marshall Street, Suite 125, Redwood City, CA 94063, USA
United Kingdom
Birchin Court, 20 Birchin Lane, London EC3V 9DU, United Kingdom

Australia

Adelaide
Level 6, 108 North Terrace, Adelaide, SA 5000, Australia
Fax: +61 180 050 0261
 
Brisbane
Level 21, 12 Creek Street, Brisbane, QLD 4000, Australia
Fax: +61 733 173 320
 
Canberra
Level 3, 10 Moore Street, Canberra, ACT 2601, Australia
Fax: +61 262 223 838
 
Darwin
Optus Centre Darwin,49 Woods Street, Darwin, NT 0800, Australia
Fax: +61 889 014 505
 
Melbourne
367 Collins Street, Melbourne, VIC 3000, Australia
Fax: +61 392 334 900
 
Perth
Level 3, 1260 Hay Street, West Perth, WA 6005, Australia
Fax: +61 892 883 030
 
Sydney
Optus Centre Sydney, 1 Lyonpark Road Macquarie Park, Sydney, NSW 2113, Australia
Fax: +61 280 827 100

Germany
Frankfurt, Platz der Einheit 1, 60327 Frankfurt am Main, Germany
Fax: +49 699 750 3200
 
Bangladesh
Dhaka, Bay’s 50, 15th Floor, South Block, Mohakhali Dhaka – 1212, Bangladesh
 
China

Beijing
Unit 1503, Beijing Silver Tower 2, Dongsanhuanbei Road, Chaoyang District, Beijing 100027, People’s Republic of China
Fax: +86 106 410 6196
 
Shanghai
Unit 707, 7F, KIC Plaza № 333, Song Hu Road, Shanghai 200433, People’s Republic of China
Fax: +86 213 362 0389
 
Guangzhou
Room 3615, 36F, BLK B, China Shine, №9, Lin He Xi Road, Tian He District Guangzhou 510610, People’s Republic of China
Fax: +86 203 882 5545

Hong Kong
Quarry Bay, 21/F., 1063 King’s Road, Quarry Bay, Hong Kong
Fax: +852 28 021 500

India

Bangalore
Suite № 304, DBS Business Centre, 26 Cunningham Road, Bangalore 560052, India
Fax: +91 802 225 7272
 
Chennai
20/30, Paras Plaza,3rd Floor, Cathedral Garden Road, Nungambakkam, Chennai 600034, India
Fax: +91 444 264 9414
 
Hyderabad
Reliance Business Centre, 303 Swapna Lok Complex, 92 Sarojini Devi Road, Secunderabad 500003, India
Fax: +91 402 781 2724
 
Mumbai
Sahar Plaza 111 Bonanza Wing B, Mathuradas Vasanji Road, Andheri East, Mumbai 400069, India
Fax: +91 222 824 4996
 
New Delhi
5th Floor, A Wing, Statesman House, 148 Barakhamba Road, New Delhi 110001, India
Fax: +91 114 152 1683

Japan

Osaka
3F Shin-Osaka Hankyu Building, 1-1-1 Miyahara, Yodogawa-ku, Osaka 530-0003, Japan
 
Tokyo
Arco Tower 9F, 1-8-1 Shimomeguro, Meguro-ku, Tokyo 153-0064, Japan
Fax: +81 354 377 066

Malaysia
602B, Level 6, Tower B, Uptown 5, 5, Jalan SS21/39, Damansara Uptown
47400 Petaling Jaya Selangor Darul Ehsan, Malaysia
Fax: +60 377 276 186
 
Philippines
Unit 1504 Liberty Center, 104 H V de la Costa Street Salcedo Village, Makati City 1227, Philippines
Fax: +63 28 872 763

Singapore
31 Exeter Road, Comcentre, Singapore 239732, Republic of Singapore
Fax: +65 67 328 428

South Korea
Room 3501, Trade Tower, 511 Yeongdong daero, Gangnam-Gu Seoul, Korea (06164)
Fax: +82 232 877 589

Taiwan
2F № 290, Section 4, Chung Hsiao East Road, Taipei, Taiwan
Fax: +886 227 786 083

Thailand
9th Floor Unit 6, 500 Amarin Tower, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330, Thailand
Fax: +66 22 569 808

United Arab Emirates (UAE)
Dubai Internet City Building № 1, Suite № 110, First Floor, P O Box 502430, Dubai, United Arab Emirates
Fax: +971 43 611 063

Vietnam
Suite 704, CMC Tower 7th Floor, Duy Tan Street Dich Vong Hau Ward, Cau Giay District, Hanoi City, Vietnam
Fax: +84 439 432 163

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SingTel / Singapore Telecommunications Complaints & Reviews, Page 21

Bridge Data Roaming Servicefailure to disconnect

On 26 August I applied for Bridge Data Roam 15 and within 24 hours of service commencement discovered that my usage exceeded 15MB. I had not accessed Internet other than having my phone download emails. Within the next 24 hours I contacted Singtel (at my own expense) to terminate the service. I am dissatisfied that the plan recommended was unable to accomodate my modest email usage even for 24 hours.

On 4 September I wrote to Singtel to confirm that I wanted the Bridge Data Roaming service disconnected and they acknowledged by email.

On 23 September I was overseas again and found that the service was still pushing mails to me. When I returned to Singapore on 29 September I have had to again demand that the service be disconnected. Now I have to fight them over several hundred dollars in excess usage charges.

Today alone I spent one full hour on the phone with the accounts person, and still no joy.

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    Singtel Mio Internetscrewed up internet

    Their internet does not WORK. It automatically disconnects itself every 5 to 10 mins periodically especially in prime times of 8pm to 11pm. I don't understand why am I paying 50SGD every month for such lousy service. This is a FAILURE in service delivery yet Singtel still has the cheeks to advertise about its 'all-in-one' MIO TV.

    More like "hell-in-one".

    Called the Singtel 1688 customer service hotline THREE times during this year. They KEEP asking me to repeat the useless solutions they provide and REFUSED to send someone to look at my hardware. I even offered to carry it to wherever it can service the bloody modem but they insisted that the problem is a minor one.

    Minor? Service delivery failure is minor? I pay for internet and yet cannot use it is minor?? Then why the hell does Singtel even exist if it cannot deliver what it exist for?!?

    So, poor and middle income Singaporeans are paying 50SGD for nothing every month to SINGTEL.

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      Singtel Mobile Broadbandnot able to online

      I just sign up 2 years Mobile Broadband with Singtel. And they provide me device E1782 to online. But once I got this device, I feel the connection is not stable. I using 7.2Mbps network, but the network always disconnect. I am not able to go online smoothly. Hence I call into Singtel 1688 seek for help. For the 1st time, the customer care ask me to update my firmware which I already did. But I still do it again. But still facing problem. So I call in again. Then the 2nd customer care say this might me device problem and not Singtel problem. They just ask me to look for HUAWEI. If really is the product failure, once I got this, they should one to one exchange with me right? Or they just try to push the responsibility to others people???? They didn't do a QC test?? Or they just don't want to help out??? Once call in, just say is not Singtel problem and ask the consumer to look for other party???
      Anyone one can give me some help??? If yes, please email me: shane.[protected]@hotmail.com. Thanks.

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        Singtel Broadbandconnectivity

        hi i got broadband on mobile connection for my laptop and the no. is [protected]. the contract which i have signed for 2 yearsis for 4000kbps speed. but till date i just got only max speed that is 20kbps, by which i cant open a simple page on net. more than 10 times i hve complained to 1688 regarding the same but nothing happened. one customer care is Mr XANDER told me that its coverage problem so somebody from coverage deptt. will come to your residence to sort out the problem or i'll give you a call. but i am just waiting for last 20 days, no one came, i have made a big mistake to choose singtel, now i think i have to cry for 2 years, Or can any one help me then mail me- [protected]@yahoo.com

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          5 Responses
          • Pu
            Puicouple Nov 17, 2012

            What is Fiber Broadband? I have upgraded our home broadband to fiber with Singtel. This is where my nightmare starts. First day of installation, I was told that Opennet’s cable was faulty. The subsequent appointment, I got the Fiber Broadband installed. When I got home, I found out that additional power switch was required from current 24/7.
            This means that I have to pay additional S$20 per month for Fiber Broadband and additional electricity bill. I was looking forward to a higher speed network. I am so disappointed! The network speed was worst than before. Singtel technician came and confirmed that there was tremendous drop of network speed at the toilets due to the structure of the house. I am staying in a 4-room HDB and not 3/4 stories bungalow. At times, there was no network!
            Another Singtel Technician came and confirmed the poor network reading. He suggested plugging in wireless router + Powerline. Additional 2 more power switches are required whenever we need internet connection. No one in the house play online gaming. We only need internet connection for 1 laptop and 1 desktop. This is absurd and driving me crazy!
            Perhaps Singtel should consider regulating the way broadband providers are allowed to advertise speeds. Or, testing connection speeds in the homes of random consumers to make sure they're living up to their promises. I am aware that contract with Singtel and IDA will not intervene. Can I use lemon law for the poor quality? Will IDA do anything further to improve the current state of broadband and afford some rights to broadband users?
            I paid for a service that I did not receive. Who can help me now????

            0 Votes
          • Se
            seanlu21 Jan 16, 2012
            This comment was posted by
            a verified customer
            Verified customer

            I have the a bad experience in 2011 year with Singtel, a girl called from Singtel in Oct (if am not wrong) said they were giving 2 months trial period for their Fibre Broadband. and said no cost for 2 Mths and no obligation.
            But after their installation I found the speed is exactly the same as Starhub. and the worst thing is even I did not use it, it automatically started charging me after 2 Mths, then I called Singtel customer line, but the SYSTEM said I already subsxribed but no body can prove it ... its a TOTAL CHEATING, TYPICAL SINGAPORE GOVERNMENT STYLE CHEATING, THEY JUST PRESUME THAT YOU DO NOT HAVE THE TIME TO FIND OUT WHO ACTUALLY DID THE CRIME, AND THIS IS WHAT SINGAPOREAN DID FOR THE PAST YEARS. THE MAKE THE SYSTME AND MAKE EVERY REAL INTENTION UNDER HOOK... AND YOU FALL IN WITHOUT A HINT WHERE TO GO COMPLAIN AS THEIR SYSTME KEEP CHANGING, PEOPLE KEEP CHANGING, EVEN THEIR WEBSITE KEEP CHANGING MAKE YOU THINK YOU ARE A SUCH AN IDOT AND THEY ARE WAHHHH PROFESSIONAL, ISNT IT .

            KEEP AWAY FROM SINGAPORE!

            0 Votes
          • Tr
            Trevor Howard Jan 15, 2012
            This comment was posted by
            a verified customer
            Verified customer

            i have singtel broadband at a new condo (6 months old) and the service is shocking. Despite dozens of excuses they (Singtel) cannot provide my home with sufficient and consistent hi speed coverage for my social let alone my business needs. The contract i have is a 6Mbps/MIO TV/Tel, which should be more than enough for my simple requirements. The connection works fine at or near the TV/Modem but disappears when you exceeed about 4 mts distance. My home office where i really need a hi speed connection is almost non existence despite back feeding through the new network cabling in the aptmnt and using Aztec Home plugs to get some kind of signal (at me cost). I have now had 8 seperate visits from so called technicians and experts (joke) and i still have the worst connection i have ever experienced and that includes spells in Jakarta and KL. I am totally disappointed in Singtel, their idea of customer service is to send people around, make lots of calls but do absolutely nothing. Unfortunately from what i have seen so far the competition does not seem any better. How will Singapore compete in the hi speed interconnected world if the best they have cannot give me broadband in my home??? Duh!

            0 Votes
          • Mt
            MTZW Apr 20, 2011
            This comment was posted by
            a verified customer
            Verified customer

            I using singtel mobile broadband @ 989A Jurong west street 93.
            But connection too slow.
            Please check connection at this area.

            0 Votes
          • Ye
            yen Jan 08, 2011

            Yes, I agree.

            I got the singtel broadband mobile service, the service level during 7pm to 10pm is so terrible manytimes 0 KB or 15 KB. I sign up for a 2 MB speed. So I complaint to singtel. They say it is shared service and I should have read the contract. I told them I am a consumer, so if it is only 50% service level, at least I still can accept. But, it is almost not working worst than dail up.
            They ask me to switch for singnet, but they only have complex package on promotion, so I ask if they could let me terminate since their advert/communication was misleading. But, they refuse and insist that unless I change to SingNet broadband, I have to continue with the existing line, which I find is very inconsiderate.

            0 Votes

          Singtelpoor event management

          A story of SingTel's dreadful management and customer service...

          Below is a confirmation from SingTel confirming the event sent to me 13 August.

          Dear XXX

          Thank you for your interest in this event, we are glad to confirm your registration.
          The event details are as follows:

          Date: 20 Aug, 2010 (Fri)
          Time: 8.30 - 10am
          Venue: Googleplex
          8 Shenton Way, Level 35
          Singapore 068811

          Tanjong Pagar MRT (Exit E)
          Registration ID: XXXXXX


          We look forward to seeing you.


          Regards,
          SingTel Business Events

          Then the email thread which started on 17 August.

          On 17 August 2010 09:23, XX XX <[protected]@singtel.com> wrote:
          Dear XX,

          Thank you for your interest in the breakfast seminar – “Controlling your business costs can be easy” on 20 August 2010, hosted by SingTel and Google.

          We regret to inform you that due to overwhelming response, registration for this event has been closed.

          We will be organising similar session in the near future and look forward to your participation.

          Thanks.

          Regards,
          XX

          I REPLIED

          I have the approval email from SingTel.

          SINGTEL RESPONDED

          due to some technical issue, the system had some glitches, apologise for the inconvenience caused.

          That is why we got to inform you on the unsuccessful registration, thank you once again for your interest in the seminar.

          I REPLIED

          I don't understand sorry. I have rearranged other meetings to attend this. I registered within minutes of the email notification being sent. I suggest you identify someone else to reject.

          SINGTEL BECAME RATHER SHORT (this email was from Evelyn Ang, Manager)

          We have our internal system to decide on the matter.

          Please kindly note that we will not be able to admit you for the event on the actual day.

          SingTel reserves all rights on the event matters.

          SingTel - we love you, sort of...

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            Singtel Mobileslow and poor service

            Signed up for a new line under corporate plan, iOne Plus, on Monday, 2nd Aug, the last customer at Raffles Hello! Shop Branch.

            The next day I upgraded my plan to Iflexi lite plan (12GB) since I've an android phone - can go online, social-network.

            The Singtel rep contacted me on 3rd Aug (Tues). I asked if it's possible to upgrade. He say OK. Only need 1 working day.

            I called Singtel 1688 on Wed, 4th Aug at around 1pm to check if it's done, so i can start using 3G Data.

            I was told to call back later. Status PENDING.. call later ard 4pm.

            Called again on 4th Aug, 8.15pm. This guy say NOT yet. Still pending. Call back tomorrow 4pm.

            Last called on 5th Aug, around 12pm. Another rep answered. Sorry, still pending, tonight 9pm.

            WTF!! 3x. How many times does customer have to call? How long they need to upgrade my plan to activate Data!

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              2 Responses
              • Al
                alytsy Jan 07, 2013

                SingTel investigated and confirmed that a TagLite mobile line signed up with my NRIC was indeed FRADULENT but REFUSED to waive off 100% of the charges made and INSISTED to refund me only partial amount. This is totally unacceptable and ridiculous when I did NOT incur any of the charges and it was clearly a FRAUD case, yet they are persistent to NOT refund me fully.

                I will NEVER use this service provider ever.

                0 Votes
              • Da
                David Sun Nov 05, 2011
                This comment was posted by
                a verified customer
                Verified customer

                You just called a few days. I have called for year to settle my billing problem and I am simply ignored. I was over charged almost $2000 oversea roaming charge even though I did not use it at all. They did not inform their customers with Iphone about setting. after negotiation with a guy called Wayne (sound like a philipino) who waived most of amount and insisted that I have to pay $200 which I did not agree because it is not my mistake but Singtel sales team. Later on, I tried to call them many many times, left call back message many many times. Then, I have been never contacted. In the end of last year, the singtel man came to my house to fix broadband problems. From that, I could not find my camera. I had taken out to prepare my daughter's kindergarten graduation ceremony next day. However, in the next Morning, I could not find my camera!!! I have called them since last Dec. So far, no any answer and solution from singtel. Now I am working oversea for 3 years. I have spent my international phone call to call him but he never bothers to call me or contact me. I sent many emails to him but he never replied. This is Singtel!!!

                0 Votes

              Singtel Hello Shop Amk Hub — singtel bad customer service manager

              Yesterday i found out my broadband mobile modem was not working so I made a trip down to AMK hello shop to...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Singtel Prepaid/128 Cardworst customer call I ever had

              Highly frustrating customer support call, have almost decided to discontinue Singtel services.
              Recently I made a call with suffixing 019 and number but the money was deducted at regular IDD call.
              I have been always making calls to India to same number with no issues.
              When called singtel customer support, the first respose was good and informed that I will get callback in 3 days.
              The callback which I recieved today was my worst customer service experince with any company I have delt with any country I have been to.
              I clearly have number in my outging call as 019-number and customer service representative was litrally shouting on me saying the call is made with 011 which I never use and dont know about.
              Liers !
              Have logged a complaint at there website too, let me see if I get any response or they even read the complaint board.

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                3 Responses

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Singtel Mobile Singapore — the worse mobile service in singapore: singtel

                1. Customer lost phone, they give bad service. I bought an iPhone with 2 years contract from Sept08. Last...

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