The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Singapore Post (SingPost)service

X Nov 09, 2018
This review was posted by
a verified customer
Verified customer

Hi there. I went to Singpost to collect my reg article. On 10 Nov. I understand that singpost operate until 1pm on sat I was there at 12.59pm? the door was alr lock that is ok. I understand as i'M late however the staff there don't even bother at least let me know that they are close and can't attend to me. I was standing there for 10mins hoping they could open the door for me. ( trying luck) eg. how can I assist or something. There were so many staff at the counter about 4-5? They just ignored. Really disappointed with singpost service getting really poor. At Bukit pangjang branch. I always liked the branch at orchard or kiliney. I think now I know why many people don't like to engage singpost for delivery or only go to certain branch. I don't think anyone would attend to this. Just hope the branch at Bukit Panjang can improve their service really. Thanks for reading.

service

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Singapore Post (SingPost)'s response · Nov 13, 2018

    Hi, XinYi Cheng's. Thank you for sharing with us your concerns. Please reach out to our CusCare team at 1605 to raise your feedback.

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