The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Singapore Post (SingPost)bad service

A
This review was posted by
a verified customer
Verified customer

Hi,

I would like to complain about speedpost postman and customer service,
for two times the postman only deliver my items during lunch time. As from what I understand they start delivery from 9am to 6pm BUT they had to deliver it during lunch time TWICE.
As I called speedpost customer service, all they can say is sorry and they can't do anything about it. First time the parcel was send to jurong point pop. But the second time they send it to pioneer pop. which was even further from my house. And I noticed that my house at Gek Poh shopping center had a pop station. But they did not post it there at all, So may I know what kind of service should I call this?

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Singapore Post (SingPost)'s response · Jun 14, 2017

    Hi. We are sorry to hear that. Please PM/DM us on Facebook/Twitter your tracking number for us to follow up on your case. Thank you.

Responses

  • Si
    SIng Caver Jun 19, 2017
    This comment was posted by
    a verified customer
    Verified customer

    If Singpost was that good and efficient, the private delivery companies would not be making good business in Singapore, which is a very small and compact market in comparison to almost all countries . Sorry to say management is not up to scratch and creative, and the reasons are obvious to anyone who has lived outside Singapore

    0 Votes
  • Si
    SingPost CS Jun 19, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @SIng Caver Hi SIng Caver, we are sorry to hear that you feel that way. You may raise your feedback to us via our website at: https://www.singpost.com/contact-us/service-enquiry for us to better understand your concerns. Thank you.

    0 Votes
  • Ga
    Gabriel Tan Nov 03, 2017
    This comment was posted by
    a verified customer
    Verified customer

    As for my understanding, this feedback doesn't work, it keep on giving case number and this case number Sing post Customer Service not even bother to reply, it keep on delaying week after week, and answer is still a question. Really really extreme bad service.

    0 Votes
  • Si
    SingPost CS Nov 05, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Gabriel Tan Hi, Gabriel. Please reach out to us via Facebook/Twitter and PM/DM us your case number and tracking number for us to follow up on your case. Thank you.

    0 Votes

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