CB Airlines and Air Travel Singapore Airlines Food poisoning

Singapore Airlines Reviews and Complaints

Singapore Airlines review: Food poisoning ( 5 comments)

Julian Male of TH

Jan 30, 2012 8:55 am EST

Resolved

Featured review

My name is JM. I flew from Adelaide to Bangkok last June on business trip and became violently ill on the Singapore Bangkok leg of the jounery. I ordered a vegetrarian meal for lunch and ate it after our departure from Adelaide whcih consisted of a type of veg/potatoe pie.
I was vomiting on the plane with severe gastric disturbance. The staff did not help me at all even after I told them what was happening. I mamage to make into a cab in Bangkok however I had to make an emergency stop on the tollway otherwise I would vonited in the taxi. I wrote to a Nikolaos Vlachos of Passenger Services Executive of SA and there reply was that the onset of Food Posioning can take up to 2 weeks for the symptons to appear afer ingestion. This only partially true. The other version brought on by containmated food is 5-6 hours after ingestion. I am a lawyer and studied medscience so I do know something about this topic. They became more dismisive as I re-butled their explanations. Eventually they just ignored me the story is that thyy did not conduct a thorough invevstigation and maintained that their food handling procedures were of the highest standard, They were so insensitive and unporefessional to the point I will never fly with them again. I was also too sick to go to hospital all I could do was go the hotel and then bed. I wasted an entire trip.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

5 comments

Add a comment

Alan Kerr

Auckland, NZ

4 comments

Alan Kerr of Auckland, NZ

Jan 10, 2013 7:06 am EST

Verified customer

Hi I had a similar experience on same flight, Singapore to Bangkok and recieved same bs from SA customer service
http://m.facebook.com/pages/Singapore-Airlines-Food-Poisoning/368178923267529?id=368178923267529&_rdr

Alan Kerr

Auckland, NZ

4 comments

Alan Kerr of Auckland, NZ

Jan 10, 2013 7:10 am EST

Verified customer

Just out of interest when was your flight?

Alan Kerr

Auckland, NZ

4 comments

Alan Kerr of Auckland, NZ

Jan 10, 2013 7:29 am EST

Verified customer

Travelled from New Zealand to Bangkok with Singapore Airlines and my daughter was poisoned by inflight meal. Read about it here
http://m.facebook.com/pages/Singapore-Airlines-Food-Poisoning/368178923267529?id=368178923267529&_rdr

cl512

Pleasanton, US

1 comments

cl512 of Pleasanton, US

Jan 11, 2013 8:09 pm EST

Hello,
I am a doctor who recently flew singapore airlines. I had the chicken dish and salad with some type of Mayo like dressing. 5 hours after I ate, I developed massive vomiting and had diarrhea. I told the stewardess gently I thought it was the chicken or the salad as the timing is right. It could be Staph aureus poisoning which can present around this time frame. http://health.nytimes.com/health/guides/disease/staph-aureus-food-poisoning/overview.html
My main concern is that they denied that this could be the case because nobody else was sick. In my experience, it can be one sample that goes bad. I did not eat anything else within the time frame. It was clearly the food on the plane. I was upset because the stewardesses did not show much concern, walking over and around me as I vomited near the bathroom and while sitting on the floor. I am concerned because if you do not acknowledge the possibility, then no investigation ever happens, and other people can get sick. I worry most about children as I am a pediatrician that is boarded. They could get severely dehydrated. I am writing a list of complaint to the Singapore Airlines. I had to get a wheelchair after the flight because I was so sick, but I also believe that the level of weakness and dehydration I had could have been helped if I was accomodated to sitting closer to the bathroom. Thank you for sharing. Here is another similar case.

http://www.tripadvisor.com/ShowTopic-g1-i10702-k5869650-o10-Food_Poisoning_Singapore_Airlines-Air_Travel.html

Komal Patil

Dunedin, NZ

1 comments

Komal Patil of Dunedin, NZ

Feb 16, 2014 12:35 am EST

Verified customer

Hello, Here's similar case but I was deliberately humiliated on my return journey. Reason: I complained about their food.
I suffered from severe food poisoning (diarrhea, vomiting and stomach cramps) on Brisbane-Singapore flight on 13th Dec 2013. On inquiring about medical assistance to the flight attendant, I was turned down saying there's no provision for it inflight and was told that I can get medical help only on Singapore airport. At the airport, despite knowing that my condition hasn't been good, I had to make my own way in search of the clinic and received no help in terms of assistance or directions to the clinic. I had to walk for almost half an hour without any support and finding directions at totally unknown place (no signboards showing the direction). After this long walk I collapsed near the clinic and learned the clinic was closed. When I collapsed outside the clinic nobody attended me. After sometime, I crawled to the door and started banging the glass door and crying badly. A woman saw me crying and asked me what happen, where I replied I need to see a doctor. She went and told the airport staff. The airport staff along with a clinic assistant attended me 10 mins later doctor came 15 mins later. I had to pay 98.70 SGD on the spot to the doctor as it was a private clinic. I was traveling alone with connecting flight in 2 hours and had no help from airlines. I raised an official complaint with the airlines against this inhuman and casual approach and requested for special meal with manufacturing and expiry dates. They did not reply back till I made my journey back to Brisbane. To my surprise, they responded back with poor and humiliating service in my return journey. I was served bread butter meal in quite a non-professional manner. Non heated bread buns with 6 cubes of butter, no cutlery, unwrapped. The attendant served it by showing other passengers and the meal was indeed an inflight entertainment for others. I had enough humiliations with the airlines and hence didn’t have any food in my flight from Singapore to Brisbane. But still had experience with poor service. When I asked for a coffee, the attendant offered me whole meal saying don’t eat just keep or else he has to walk some steps more to get another tray. He tried to force the tray of meal on my table which was quite annoying. With this canine treatment I'm quite certain that it was a ploy of deliberate humiliation as an aftermath of my complaint. The airlines send me a standard investigation report stating flight food was not contaminated and I bought the bug from somewhere else. However, they have no stand on failure of their accountability. I requested reinvestigation mentioning about S. aureus. The second report states the expiry date of the meal served to me. However, I doubt this date since my request for special meal with manufacturing and expiry date was neither accepted nor turned down by emails. On calling the customer helpline Mumbai office, I was said in harsh words that their food is always fresh and doesn't have expiry dates. I am quite shocked to see the expiry date in their report and believe either it is fake, just turn down my complaint or it must have been in top secret files of the airline
I had options of flying with other cheaper airlines. I payed extra dollars just to have comfortable and safe flight. However, I regret my decision of flying with Singapore airlines. This airlines has provided me unacceptable service, contaminated food filled with lots of humiliation and mental trauma. I’m left with an emotionally scarring experience with Singapore airline.
I got this story published in The Independent Singapore
http://theindependent.sg/sia-passenger-fed-up-food-service/

Singapore Airlines - Refusal of compensation for delayed flights 6

Resolved

Singapore Airlines - Never received your refund 3

Resolved

Singapore Airlines - lost/delayed baggage 1

Singapore Airlines - lost property and damaged bag

Singapore Airlines - Bad service 5

Resolved

Singapore Airlines - poor audio-visual monitor on board

Singapore Airlines - flight to singapore

Singapore Airlines - Illegal credit card charges

Resolved

Singapore Airlines - flight sq 0346

Singapore Airlines - scalded by hot coffee on board sq 106 on 24 april 2019

View all Singapore Airlines reviews and complaints

Singapore Airlines Contacts

Singapore Airlines phone numbers

+1 (800) 742-3333

Click up if you have successfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number

100%
Confidence score

United States

131 011

Click up if you have successfully reached Singapore Airlines by calling 131 011 phone number 25 25 users reported that they have successfully reached Singapore Airlines by calling 131 011 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling 131 011 phone number 25 25 users reported that they have UNsuccessfully reached Singapore Airlines by calling 131 011 phone number

Australia

800 808 909

Click up if you have successfully reached Singapore Airlines by calling 800 808 909 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling 800 808 909 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling 800 808 909 phone number 3 3 users reported that they have UNsuccessfully reached Singapore Airlines by calling 800 808 909 phone number

New Zealand

+65 62 238 888

Click up if you have successfully reached Singapore Airlines by calling +65 62 238 888 phone number 19 19 users reported that they have successfully reached Singapore Airlines by calling +65 62 238 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +65 62 238 888 phone number 47 47 users reported that they have UNsuccessfully reached Singapore Airlines by calling +65 62 238 888 phone number

Singapore

+1 (800) 663-3046

Click up if you have successfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number

Canada

+44 844 800 2380

Click up if you have successfully reached Singapore Airlines by calling +44 844 800 2380 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +44 844 800 2380 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +44 844 800 2380 phone number 12 12 users reported that they have UNsuccessfully reached Singapore Airlines by calling +44 844 800 2380 phone number

United Kingdom

+353 16 710 722

Click up if you have successfully reached Singapore Airlines by calling +353 16 710 722 phone number 4 4 users reported that they have successfully reached Singapore Airlines by calling +353 16 710 722 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +353 16 710 722 phone number 2 2 users reported that they have UNsuccessfully reached Singapore Airlines by calling +353 16 710 722 phone number

33%
Confidence score

Ireland

+43 15 134 655

Click up if you have successfully reached Singapore Airlines by calling +43 15 134 655 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +43 15 134 655 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +43 15 134 655 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +43 15 134 655 phone number

Austria

+31 205 488 888

Click up if you have successfully reached Singapore Airlines by calling +31 205 488 888 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +31 205 488 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +31 205 488 888 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +31 205 488 888 phone number

Netherlands

+45 33 143 456

Click up if you have successfully reached Singapore Airlines by calling +45 33 143 456 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +45 33 143 456 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +45 33 143 456 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +45 33 143 456 phone number

Sweden

+33 821 230 380

Click up if you have successfully reached Singapore Airlines by calling +33 821 230 380 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +33 821 230 380 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +33 821 230 380 phone number 5 5 users reported that they have UNsuccessfully reached Singapore Airlines by calling +33 821 230 380 phone number

France

+49 697 195 200

Click up if you have successfully reached Singapore Airlines by calling +49 697 195 200 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +49 697 195 200 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +49 697 195 200 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +49 697 195 200 phone number

33%
Confidence score

Germany

+39 647 855 360

Click up if you have successfully reached Singapore Airlines by calling +39 647 855 360 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +39 647 855 360 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +39 647 855 360 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +39 647 855 360 phone number

100%
Confidence score

Italy

+7 495 775 3087

Click up if you have successfully reached Singapore Airlines by calling +7 495 775 3087 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +7 495 775 3087 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +7 495 775 3087 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +7 495 775 3087 phone number

Russia

+34 934 873 908

Click up if you have successfully reached Singapore Airlines by calling +34 934 873 908 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +34 934 873 908 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +34 934 873 908 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +34 934 873 908 phone number

Spain

+41 442 186 161

Click up if you have successfully reached Singapore Airlines by calling +41 442 186 161 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +41 442 186 161 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +41 442 186 161 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +41 442 186 161 phone number

100%
Confidence score

Switzerland

+90 212 463 1800

Click up if you have successfully reached Singapore Airlines by calling +90 212 463 1800 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +90 212 463 1800 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +90 212 463 1800 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +90 212 463 1800 phone number

Turkey

+86 106 505 2233

Click up if you have successfully reached Singapore Airlines by calling +86 106 505 2233 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +86 106 505 2233 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +86 106 505 2233 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +86 106 505 2233 phone number

China

+852 25 202 233

Click up if you have successfully reached Singapore Airlines by calling +852 25 202 233 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +852 25 202 233 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +852 25 202 233 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +852 25 202 233 phone number

100%
Confidence score

Hong Kong

+91 124 431 0999

Click up if you have successfully reached Singapore Airlines by calling +91 124 431 0999 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +91 124 431 0999 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +91 124 431 0999 phone number 2 2 users reported that they have UNsuccessfully reached Singapore Airlines by calling +91 124 431 0999 phone number

20%
Confidence score

India

+81 332 133 431

Click up if you have successfully reached Singapore Airlines by calling +81 332 133 431 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +81 332 133 431 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +81 332 133 431 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +81 332 133 431 phone number

Japan

+63 27 568 888

Click up if you have successfully reached Singapore Airlines by calling +63 27 568 888 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +63 27 568 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +63 27 568 888 phone number 5 5 users reported that they have UNsuccessfully reached Singapore Airlines by calling +63 27 568 888 phone number

Philippines

+27 216 740 601

Click up if you have successfully reached Singapore Airlines by calling +27 216 740 601 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +27 216 740 601 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +27 216 740 601 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +27 216 740 601 phone number

South Africa

+82 27 551 226

Click up if you have successfully reached Singapore Airlines by calling +82 27 551 226 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +82 27 551 226 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +82 27 551 226 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +82 27 551 226 phone number

South Korea

+66 23 536 000

Click up if you have successfully reached Singapore Airlines by calling +66 23 536 000 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +66 23 536 000 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +66 23 536 000 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +66 23 536 000 phone number

Thailand

+971 43 166 888

Click up if you have successfully reached Singapore Airlines by calling +971 43 166 888 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +971 43 166 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +971 43 166 888 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +971 43 166 888 phone number

UAE

More phone numbers

Singapore Airlines emails

sa_feedback@singaporeair.com.sg

100%
Confidence score: 100%

Support

Singapore Airlines address

Airline House, 25 Airline Road, Singapore, 819829, Singapore

Singapore Airlines social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 11, 2025
View all Singapore Airlines contacts