SilverRock review: Deeply frustrated – buyer beware of silverrock and carvana warranty ( 1 comment)

I could not be more unhappy with the experience I have had through SilverRock and Carvana. What is being sold as an “extended warranty” is, in reality, a system built to delay, deny, and deflect responsibility.

Here is what I experienced:

Mechanic failures blamed on the buyer
SilverRock referred me to a mechanic who failed to complete the repairs properly or on time. Rather than help resolve the issue, SilverRock told me it was now my responsibility. The mechanic they selected did not finish the work, and I am the one stuck with the cost.

Outdated reimbursement process
The reimbursement system is completely manual. You have to fill out forms, scan them, email a PDF, wait two weeks, then repeat the process when they claim they never received it. I am still waiting for reimbursements.

Scripted offshore support
Customer service does not solve problems. The agents read from scripts, offer no ability to escalate the issue, and take no ownership of the problem.

No real protection
The warranty sounds good on paper. But when something goes wrong, you get passed between Carvana and SilverRock until your coverage window expires. Then you are on your own.

Final thought
This is a setup that leaves buyers fully responsible for repairs. Do not pay for the extended warranty. Carvana does not stand behind the vehicles they sell and SilverRock does not protect you. If there were a rating lower than one star, I would give it.