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I received a gift card with the receipt attached. The gift card does not work! Shoppers won't honor the card (for HomeSense). I went through Shoppers process of submitting pictures of the gift card and receipt and after 3 weeks they send an email stating, they can't do anything but try contacting HomeSense. They provided no information for contacting HomeSense and basically took the money for the non-working gift car and they just oh well, your problem not ours!
Why do they sell gift cards that don't work and won't help resolving the issue? They just rip customers off by taking their money.
Desired outcome: A new working gift card
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I am going through the same thing with Shoppers but with an Amazon card. They are giving me the same info in the replies I am getting
I’m going through the same thing with a Home Depot card gifted to me. I’m told that my friend spoke with management at Shopper’s head office and was told that it wasn’t their problem. That’s theft! My friend is out $100. That makes me angry. I don’t understand why they sell gift cards if they can’t manage it properly? It should have been a simple exchange as a resolution. Now they’ve just pissed off two customers.
I am going through the same thing except with an Amazon card. I have reported it to the police, W5, CBC Marketplace, BBB, and every complaint site I can find. I have also contacted CTV news, CFRA, and the Ottawa Citizen. They just can't get away with this! If they can't sell a good product they shouldn't even be selling gift cards!