Shoppers Drug Mart review: Customer service

I am new in town but over the past couple months I have experienced a decline in customer service at the Essex, ontario location. While I understand during covid there may be staffing issues employees need to priortize customers over texting and social media on their cellphones. This has become the norm at this location and I was shocked to learn that one of the main culprits is a manager in the cosmetics department. This is unacceptable and sets a bad example for all employees.