Shoney's North America review: service and management

We visited this Shoney's On Friday night, 07/19/2019. After a little wait with no one up front we were seated. The food on the bar was good but the waitress was terrible, her name was Hana. The restaurant wasn't very busy, but we ran out of drinks and waited for 20 minutes to be told they were having a meeting to assign tables to the waitresses. She proceeded to stick her finger inside of our glasses to pick them up and brought us drinks back in those glasses. We left and went to pay where their was another customer complaining to management about the same waitress not bringing them any drinks. She came out of the back to argue with him. Management just blew him off and said they were busy and he needed to understand that. She ask how was our dinner and my husband said we had the same complaint and she said we are very busy and my husband told her he thought it was lack of waitress skills or training. She never apologized or anything. We have had many problems with this store and unfortunately will not be returning there to eat anymore. We usually don't complain or give bad reviews but this store is out of hand and ridiculous.