Shoney's North America review: food cold, manager kenny on duty at the time.

We went to this Shoney's on 12-18- 2019 at 7:45 am to have the Hot Breakfast Bar. We got up to go out to have a hot breakfast and it was 20 degrees outside and it was far from that. When we got there we got seated and placed our order and went to get the food. When we got the food and sat down to eat it the sausage, bacon, gravy, biscuits, hash browns barely warm, fried potatoes cold. The only thing that was hot at all was the grits. We told the waitress and she said well it shouldn't be cold, we open at 5 am or are here and then open at 6pm. They were not eggs scrabbled eggs on the bar and none were ever put out the whole time we were there. But she said we could order eggs and we both got fried eggs and when they came out they were barely warm I order sour dough toast and when she brought it was barely warm. We ate and she came back and said she could warm things up for us but i said if you open up at 5am why is everything on the bar cold and she never answered to that. During the meal they normally come and move the used platse, we were at a small table and she had not and i accidently spilled my glass of milk due to no room to sit it down and we had to move to another table so she could clean up the milk off the table. When we checked the cashier asked how was it and i told her that our food was cold and they only thing that was hot was the grits. Then she took 10 percent off and i paid for it and my husband said wait i want to speak to the manager and he was on the phone and i waited till he got off the phone. I told him i need to speak to him and i told him the food was cold on the bar and she took off 10 percent off but i felt that she should have taken off more thant 10 percent. Then he said did she offer to warm it up and i said well if you open up at 5 or 6 am why should the food not be hot off the bar 7:45 am. Then he said yes sir, yes sir and he didn't offer anything and i said well i will take it up with corporate office. He also had a nasty attitude and I felt he came across as a smart [censored]. He didn't even apologize and I just walked away. We will never eat at this Shoney's again. After looking at the reviews and seeing them with only 2 1/2 stars I understand why and I saw where Kingsport Tn. had a 4 1/2 star. I will drive 45 min to go there if I go to a Shoney or too the one on Lee Hwy, in Bristol Va. We spent $22.24 and feel like we threw our money down the sewer for lousy cold food. Ronnie. [protected]