Shellillegitimate debit charge

A
This review was posted by
a verified customer
Verified customer

I have used Shell gas from this location (Madison Hts, Va.) for 20yrs+. However, Sat. 4/16, I used debit at pump but because I'd forgotten my glasses I couldn't see so went inside. I asked for $20 gas. Paid for it. Later Sat. I checked my bank balance to discover the $20 plus $85.00 had been charged. I went to the store and clerk said he couldn't do anything to see mgr. I finally got saw the mgr Mon a.m. He said it's a problem with the pumps that has happened before 'preauthorization'. Since this is the first time it's happened to me I found this explanation a bit odd. He told me the charge will be removed. However, as of this a.m. (Tues/ 419) the charge is still there. I'm not sure if I put the correct name (Miles) in. It's a store and service station. I rarely go in the store but use the pumps each time I need a fill-up and have been for many years. Thanks

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