The complaint has been investigated and
resolved to the customer's satisfaction

Resolved Shell — cashier

I went in to the Shell gas station to purchase an item and needed to split my payment between my card and cash (which I was told was ok to do before being rung up) because I only had $1.37 on the card and overdrawing it costs me more money than I have. When the guy rung up my purchase, the total was $1.49, he told me to scan my card first, which I did and the purchase went through. When I asked him what I owe him in cash, he said "nothing, your card paid the whole balance." This upset me and when I tried to explain it to him, he seemed unconcerned about the predicament that he had now put me in and was rude about it. When I checked my balance today, it is now negative $35.12 due to the overdraft fee of $35 and the .12 that he charged without my permission. I am very unhappy, as now I have to pay this back and need every penny I make in order to support my children. This needs to be rectified in some way. My name is Evelyn Chang and my phone number is [protected]