Sheetz
reviews and complaints

I usually do not have a problem with this sheets although today I ordered garlic Parmesan wings and received this instead. It is unacceptable. There is no garlic and a few pieces of cheese. It was around 10:30 at night. My father also ordered mild wings and received no sauce. I just do not understand how this happens. I could understand if the sheets was busy, but I saw about 4 others in the building.

When I asked for a manager; she was completely rude, nasty and did not care. I've never had worse service. Her name is Marie Saunders and she should be let go of her role. Please call me [protected]. brought up my issue to her and she did nothing. I watched 3 ppl get their food before mine. Will be contacting my friends at Delish, food network, etc.

I purchased a sealed container of this product from the New Oxford Pennsylvania location on Wednesday morning 7/17/19. I ate 3 pieces and when I was getting ready to have another piece something caught my eye. There was a bug sticking out of this piece.

Because I have a courier business I could not stop and turn around. I was on my way to Chantilly Virginia to make a delivery. I took photos when I returned home and sent a message to sheetz from my log in page. Today is Sunday 7/21/19
and I still have not heard back from anyone.

I don't know what type of bug this is and quite frankly don't care. Just the fact that it was in a product that I purchased and consumed was enough to gag me. In fact, I vomited after seeing it. I still have the product with the bug. I certainly hope I get some type of response from this email before I take my concern for product safety and customer concern somewhere else for a response.

Respectfully,
Donald Laughman
Laughman Expedited Courier
100 Lincoln Ave
Ephrata, Pa 17522
laughman.[protected]@gmail.com

So I placed an online order and paid it on my phone since my coworker was heading over on her break. Well they only gave her my drink, no food. They told her that's all that was there. So when she came back, I was upset. I called and told them they forgot to give my friend my food. The woman who answered said oh it's still sitting here. So I then said I'd be there in about half an hour, she said okay. I asked if she could make sure to keep it warm, and she gave me a grunt and hung up the phone! How rude! I've never known a Sheetz employee to be so disrespectful! I mean I had gotten mozzarella sticks with my order, and didn't want cold ones! So I went in at said time, and the woman had tried to blame my coworker and said it was her fault and she just ran out the door! Strike two. No, it wasn't my coworkers fault. It was her incompetence! Employees should know better than to put one item out, you should put them together. And she also didn't keep my food warm! It's all cold! Strike three. I've never been so mad before! On the plus side, the older gentleman at the register, John, was very kind. Apologized and was very courteous. I hope you plan to do something about your rude worker there. Or I'll just stick to the Berwick Sheetz.

This store is the dirtiest Sheetz I have ever been to. The coffee area was disgusting and had not been cleaned. Grounds of coffee as well as dried coffee literally all over the station. The floor was even worse. Ketchup everywhere, a pile of coffee grounds, muddy foot prints, and spilled and dried up other liquids. I took pictures in case you wanted them, but I could not attach all of them. I ordered food, but I didn't want to eat it because of how dirty the rest of the store was.

I have went to sheetz facility Graham, NC on two different occasions one day was the week of July 8-12 and the other was today July 15th and on both visits I received a biscuit that the bread was over cooked/burnt I am a dump truck driver so once left location don't really have time to turn around and return/or complain about it so decided to send email so express my unsatisfactory of food being sent out.
The pictures sent in is from July 15th visit the ones from visit last week was pretty much same way.
I may be contacted at [protected]@gmail.com

I ordered a burrito from sheetz at approximately 5:30 from sheetz in West Virginia. We stopped here because the food has always been good, today was totally different. There was two little slivers if chicken, the lettuce was brown, and the burrito in general was served to me cold. Just an overall sad experience, totally different from what I'm accustomed to in Hickory, NC.

For the past 3 orders me and my family have made nothing is ever hot or toasted. Its been a mess. The order seems hurried. 3 times same exact meatball sub not toasted and it was cold. The chicken wrap is always cold. The last turkey sub wasnt even turkey it was bologna. Such a downhill slide for this facility. Nachos had cold cheese and half the toppings were forgotten.

I ordered food tonight at 11:20ish. I came home and the fries were not even warm. I love 2 minutes down the road and my snack wraps were just thrown together. Every time I go there the food is made correctly and good. This time is gross and I can't even eat it because it's not made right or warm. One of my snack wraps doesn't even have a meat in it! And the fries were way too salty to even eat!

Recently visited STore 426 on 7/8/19 to get gas and wash off windows. I checked 6 different locations and all window washing buckets were empty and dry. They should be checked and topped off at every shift change. It might also be nice if they contained a little soap to help clean the windows of bugs.

Thanks. Won't stop me from my continued use of the store, but if no one says anything, how does the management know what needs done?

I called sheetz customer service because I use my sheetz card to get .03 off gas the clerk scanned my card via sheetz mobil app notice clerk set incorrect pump went back in when I got to the pump it was still original price without .03 off. Also sheetz need to reevaluate their fryers for wings I got some that was still red and raw in the middle I had salmonella a couple years ago so now I refuse to eat their wings. I think it's time for me to go to Murphy USA their reward card has more to offer I'm the highest level with you guys stopping by at least once a day

I ordered a bagel with cream cheese and my bagel was cold when I ordered it toasted and there was mountains in cream cheese on it to where I had to scrape it off. Cream cheese was oozing through the middle of the bagel and not to mention I got one napkin in my bag and had to use it to wipe off the cream cheese which then created a mess all over my hand. I always get breakfast bread there and this was not a good experience

Today I went to the sheetz in Gettysburg near the outlets on rt 15. I ordered a large latte w sugar free caramel over ice. I drank it and my blood sugar went over 350. Very dangerous for a diabetic. I have an arm monitor that gives me real time glucose levels. I'm 100% sure my latte was not sugar free. Please alert your associates of the severe health risk this poses Any higher and I would have been hospitalized. Thank you!