Sheetz
reviews and complaints

I got the coleslaw today as a side and when I received it it smelled off and looked like a pile of yellow/cream goop. The picture on the M.T.O computer to order it was super deceiving. I was expecting the green and red cabbage like the picture and got grossness. Please update your pictures on the screens of what you're actually serving or remove it all together.

We stopped at a Sheets in Rocky Mount NC at a sheets, as we have always had good experiences at Sheets. We ordered a pretzel and a cheeseburger combo at 11:19 PM, and did not receive our food until after 12:00 AM. It was in excess of 45 minutes to receive cold fries and a hamburger that was stale and cold. With the number of patrons and meals being served everything should have been hot and fresh. The only fresh item we encountered was the Diet Coke that we served ourself, however by the time our food arrived it was watered down.

This was the most miserable experience I have ever had at a sheets and it was totally unacceptable. The wait time would have been almost tolerable had the food been hot and fresh.

The other customers we witnessed had the same complaints and We will have to rethink our patronage of Sheets in the future.

It took over 45 minutes to get a salad and an app sampler. That was fine because there was a line. I left and looked into the bag to see that I hadn't received my app sampler where I got mac n cheese bites, mozerella sticks, and Wisconsin bites. So I went back to get it. I received an angry worker who spouted what I had in the app sampler. So I took the sampler and left. I got home and noticed that my app sampler contained mozerella sticks and Mac n cheese bites. To make matters worse they were freezing.( Five minute drive to my house)

I was at the trucksvill pa #319 between 2:30am and 3am. I did my order online. I called them and not once picked up the phone. All of my food i ordered was wrong and missing what i asked to have on it. This isnt this first time i had an issue with this sheetz. This is the worst sheetz i have ever been to and wasted money on food that wasnt even done right. Something needs to be done. I have never had the worst service ever. My email address and phone number is. [protected]@gmail.com. [protected].

I am a very frequent customer at this sheetz location and have noticed one manager in particular is very rude and unprofessional. friday the 14th I had come in to get lunch and as soon as this manger walked into the kitchen area you could instantly see how uncomfortable the workers got, then i overheard a manager lashing out on a young girl in the kitchen area near registers where not only i, but 4 other customers in line had witnessed this. i then saw this manager flirting with a male so intensely it made me uncomfortable. i will not be visiting this location anytime soon. very unprofessional and disturbing.

I purchased a sub from my local sheetz, Ben Franklin Indiana pa. It's been almost two weeks now, I picked up my order and went home it was very late. Around 12am. I had gotten a full sub BLT, and my partner had gotten a full chicken sub, and we got an appetizer. The service was nice when we came in we did the online so it was ready paid and left. The sandwichs were burnt beyond possible. It was so bad I couldn't eat it like I couldn't bite it period. I was very upset because I was starving as we had been busy all night and I'm pregnant. Easy way to avoid dishes and hassle late at night. Long story short I called the sheetz once I had already made it home opened the sandwich and was upset. They wanted me to drive back which I live a decent bit away and it was very late and I had work at 6am. At this point I would just liked them to take my name so I could pick it up another day. But they couldn't do that and insisted on sending me coupone. I never recieved any coupons. Nothing. I paid $17 for my food and wasted my money by far and wasn't refunded; wasn't given any coupons nothing.

I always order a pretzel turkey sub and I am completely disappointed each time. This sub roll is more like a hot dog bun and they jam pack all of my ingredients on this teenie tiny pretzel hot dog bun. It's like an open faced sandwich the preparers of my sub don't even attempt to close it, because it won't. How about making a bigger pretzel sub roll. That way its actually a sub.

Went to sheetz and ordered a cup of fries and Mac and cheese bites. Since when do they come in the same container? Waste of money when you don't get what you want. They also forgot my ketchup. I can understand if they were busy but we were the only ones in the store. The cashier was great but obviously they need some help in the kitchen. Don't normally have these issues there.

I am a loyal Sheetz customer. I find it hard to believe that your gas prices are 30 cents per gallon more in small towns in Pennsylvania. Your Duncansville store is selling gas for 2.47/gallon. In small towns like Bellwood and Tyrone your gas prices are 2.74/gallon. I understand you have a gas price war going on with Rutters in Duncansville, however, I would argue that the cost of transporting gas to Tyrone is not almost. 30/gallon more than your Duncansville store. I also understand supply and demand. I'm just saying the appearance is that you are gouging the small towns. Can you explain the vast price difference?

Respectfully,

Mike Miller
Tyrone resident

Got a mto samich this morning and they forgot the bacon mistakes like that dont happen at sheetz i would exspect that from a mcdonalds but not any sheetz establishment, so now your lil computer says my complaints are to small and will mpre than likely go un noticed what kinda crap is that i could rant all day soo here goes the big can monsters used to be 2 for 5 dollars now they get sold individually for 3 something thats a huge mistake i aint buying 2 no more i only buy one so there ya go your loosimg sales for your greedy pricing please sheetz its the holidays do the right thimgs and make a difference ask your self what wpuld jesus do . God bless merry Christmas and happy holidays

Stopped at the indana, pa [censored]z this morning for a drink and to use the bathroom. As I was leaving a food service employee was making food, with no gloves, while picking her nose! The manager told her to stop doing it, and the employee then finished making someone's food, sneezed all over it and the board it was on, then wrapped it up and gave it out! Disgusting! I'll never eat there again, and i'm so glad all I came for today was a soda.

While checking out in the new store in Kane, PA and the manager on duty Wednesday November 21 around 6:30 was trying to fix an MTO order that I was trying to pay for and was pretty rude while trying to fix the order. After "fixing" the order I waited 15 more minutes for my order to be finished. The manager on duty needs better training on appropriate customer service. Although attempting to fix the order she messed it up even more than it ever was.

I ordered 2 orders of snack wrapz and got 2 borrito shells full of fillings. It makes it hard to spit between my friends when its 2 stuffed shells of my order. I've gone to the mt nebo Sheetz on the regular and normally have nothing bad to say about the usual staff that knows my order and changes how my order does. But please look into this. I love that place