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Shaw's review: A cashier named Marie at Shaws, 114-128 Essex Center Drive, Peabody MA 01960 ( 1 comment)

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6:33 am UTC
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We spend thousands of dollars a year at this store and it might be ending soon if Marie is not spoken to.
My name is Ernie Doucette phone number [protected] check to see how much business we do with you.
Every time I get in line she says, oh boy here, comes trouble. I don't know why she says that, because I am a very pleasant person.
This was in front of plenty of people in line, everyone looks at me and laughs, this is not funny at all. I have never said anything to her about this, until last week, when my wife and I went there, I think on a Sunday, while we were in line and again, oh boy here comes trouble. My wife looks at me and says, why is she saying that. I tell here who the hell knows. So we get to the register and I put my phone number in and at the end, she said did you enter your number I said that I did, she says you did not you doofus, what a doofus you are. My wife was horrified. I looked at her and walked out and on the way she was calling me a baby, oh what a baby he is. As I said, this was in front of many people. I want something done. I am pissed off about this and if she is not spoken to, we will go to market basket. I don't want to do this, but I will. She is totally out of control. I waited outside and the people who were in line with me could not believe what she said to me in front of my wife. I am very serious about discontinuing my business here so I would appreciate a phone call soon, within a week or I am done. You can see how much we spend here and Beverly, this should mean something to the owners.
Ernie Doucette
[protected]
31Federal Street
Beverly MA 01915

Desired outcome: Spoken to and want to know what was said no more of this will tolerated

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BeverlyShaw's
New York, US
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Sep 06, 2021 12:04 am UTC

Hi Mr. Doucette. This is Jim, General Manager at Beverly Shaw's. I am shocked and dismayed at the horrible treatment you received at our store. You should never have been spoken to in that way. I want you to know that the way Marie conducted herself towards you does not represent the standard that Shaw's holds its employees to.

I have spoken to Marie and disciplined her by docking her pay as well as removing her from cash register duty. If you have any more trouble at our store please ask customer service for GM Jim.

Warm regards,

Jim Roads
Beverly Shaw's General Manager

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